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Mansfield Building Society: Mortgages reviews

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4.61
Based on 304 reviews, last reviewed 6th Mar 2025
15% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
72%
See only 4 star reviews
20%
See only 3 star reviews
3%
See only 2 star reviews
2%
See only 1 star reviews
3%

Latest highest rating:

5

Great service Great service, no issues. Good communication Reviewed on: 5th March 2025
Julie S's avatar
Julie S

Latest lowest rating:

1

No App, cant get through! No App, very challening to keep track of your finances. Alao difficult to get through to speak to a person for basic account info.I chose Mansfield ba... Read more Reviewed on: 28th December 2024
Shaun's avatar
Shaun
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About this product

Finding the right mortgage product can be a daunting process. We want to make this simpler for you. Our Mansfield Building Society mortgage reviews can give you valuable insight into life as a customer.

Mansfield Building Society is an independent mutual, offering a range of mortgage products. Before taking out a mortgage, always be confident with the terms, conditions and interest rates of the product. If you’re unsure, contact the lender or an independent advisor to discuss the options available to you.

Are you considering Mansfield Building Society as your mortgage lender? Learn more about the lender by reading the reviews on Smart Money People. Find out how satisfied borrowers have been with their mortgage products. Learn more about the Society’s level of customer service. Find out the pros and cons of Mansfield Building Society mortgages from the genuine experiences of others.

Have you got a Mansfield Building Society mortgage? Share your experience with others by writing a review. Together, we can help people like you make better financial decisions. Tell us about the application process: did the Society support you throughout it? Have you been satisfied so far with your mortgage product? Does the Society keep you up to date with any important mortgage news or changes? Would you recommend the lender to family and friends? Write a Mansfield Building Society mortgage review today.

Mansfield Building Society Mortgages reviews (304)

Review of the Mansfield Building Society, Mortgages:

Never had any problems

5
Never had any problems I continue to renew as they seem to offer me the best deal in my current circumstances Reviewed on: 25th February 2025
Caroline M's avatar
Caroline M

Great Mortgage Provider

5
Mansfield are a great mortgage provider. I had no issues at all, and received a quick answer to one query that I did have at the end of my mortgage term. Staff were helpful and friendly. Would definitely recommend to friends / family. Reviewed on: 26th October 2021
Mansfield Member Feedback's avatar
Mansfield Member Feedback

Excellent service!

5
Helpful and friendly staff, willing to take time to discuss any problems encountered in acquiring my mortgage. Supportive and reassuring, offering an extension to the expiry date of the offer when the legal side of the process was failing to progress as needed. A great team! Reviewed on: 15th October 2021
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Mansfield Member Feedback

Great service!

5
Really helpful and supportive team - thank you! Reviewed on: 8th October 2021
Mansfield Member Feedback's avatar
Mansfield Member Feedback

First time mortgage

5
From being excepted for my mortgage to ending it after a few years , I can’t complain very professional and clear through the whole process. Reviewed on: 4th October 2021
Mansfield Member Feedback's avatar
Mansfield Member Feedback

Some excellent staff, but some very disappointing aspects.

2
Poor communication led to all sorts of problems initially- Mansfield insisted I split the title of the property before they would lend. Then, once split, they decided this was a huge problem because I couldn't grant myself access across my own property. (A brief summary of a complicated situation). This led to all sorts of problems and delays, and they were not particularly helpful. They didn't seem at all interested in helping sort out the problems they caused. Nichola, who seemed to just blame others, dealt with my case. I was asked how she was supposed to know I owned the surrounding land, as there was nothing on the paperwork to suggest this. A little odd, given that it was Mansfield who insisted on the split in the first place- how could I split it if it wasn't mine! She seemed to imply it was my fault- I feel it's not my fault that they don't share information effectively amongst themselves! Slow responses to emails, and errors like them putting the wrong number on a form took a week to correct. On the other hand, I found Shelley, and her colleagues in the call centre, very helpful, professional and swift to respond when assisting me with the redemption statement. Reviewed on: 28th September 2021
Mansfield Member Feedback's avatar
Mansfield Member Feedback

Very likely

5
My experience with the Mansfield has been wonderful Reviewed on: 26th September 2021
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Mansfield Member Feedback

Nice people to deal with..

5
Excellent, friendly and helpful people Reviewed on: 23rd September 2021
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Mansfield Member Feedback

Always very pleased to mbs staff

5
Everything i have called. Phone is answered promptly. Reviewed on: 22nd September 2021
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Mansfield Member Feedback

The most helpful wonderful building society - Sophie was AMAZING

5
I've been with Mansfield for 3 years and throughout they've been so helpful and competent. Recently I've gone through a transfer of equity which is never an easy thing and everyone I've dealt with has been amazing, even when my solicitors have been a nightmare. I want to give a specific shout out to Sophie Cook who was so helpful. She was so kind and would talk me through the process, helped me with the application and wrote parts of it for me, escalating and communicating with the business when needed and also treating me with so much respect and compassion from end to end. I couldn't be more grateful and I now feel a sense of loyalty to Mansfield from this. I can't thank you all enough. Reviewed on: 21st September 2021
Mansfield Member Feedback's avatar
Mansfield Member Feedback

The most helpful wonderful building society - Sophie was AMAZING

4
I've been with Mansfield for 3 years and throughout they've been so helpful and competent. Recently I've gone through a transfer of equity which is never an easy thing and everyone I've dealt with has been amazing, even when my solicitors have been a nightmare. I want to give a specific shout out to Sophie Cook who was so helpful. She was so kind and would talk me through the process, helped me with the application and wrote parts of it for me, escalating and communicating with the business when needed and also treating me with so much respect and compassion from end to end. I couldn't be more grateful and I now feel a sense of loyalty to Mansfield from this. I can't thank you all enough. Reviewed on: 21st September 2021
Mansfield Member Feedback's avatar
Mansfield Member Feedback

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