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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.56 (332 reviews)

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4.63

Based on 332 reviews, last reviewed 16th Jun 2025

28% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

73%

19%

Latest highest rating:

4

Well done Mansfield BS thoroughly satisfied from enquiry stage through whole process Reviewed on: 16th June 2025

Latest lowest rating:

1

No App, cant get through! No App, very challening to keep track of your finances. Alao difficult to get through to speak to a person for basic account info.I chose Mansfield ba... Read more Reviewed on: 28th December 2024

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Mansfield Building Society Mortgages reviews (332)

Very Easy

Very easy service. Looking forward to being a customer. Reviewed on: 25th August 2020

Good rates & good service

I have been Mansfield's mortgage customer for 2 years. The interest rates were good, communications easy, and customer service good too. There was always somebody on the other end of the telephone line, even during the lock-down. Overall a very positive experience. Reviewed on: 18th August 2020

Honest Building Society

Mansfield were excellent, they looked at our circumstances on an individual basis an allowed us to buy our 1st home, I will always be appreciative of them and their help, I wanted to stay with Mansfield however financially it was unfortunately better to move our mortgage elsewhere. Reviewed on: 18th August 2020

Excellent service for the older borrower.

Mansfield gave us a mortgage when our own banks would not due to age restrictions even though we had excellent credit ratings. An excellent service with competitive interest rates which I would recommend to anyone. Reviewed on: 11th August 2020

Change of name

Been a long process but every time I contact with a question they are there, great service Reviewed on: 28th July 2020

Completion of Mortgage!

An efficient ,personable experience. Would defnately recommend Reviewed on: 27th July 2020

Efficient and clear

We had not planned on taking out a mortgage, but a house sale fell through and we needed a quick injection of capital to complete our move. As an older client (65 at the time) we had limited options but thankfully found Mansfield. The application process was quick and easy and all staff that we contacted were helpful and pleasant The mortgage came through in time to save our plans and those of others within the chain. When it came to redemption your staff were equally helpful and efficient - a big thank you to Shelley Poundall, especially given the current lock-down work conditions. Reviewed on: 27th July 2020

Mortgage for self build

Great customer service. Always easy to get hold of someone that was able to go over and above helping. Only leaving due to better rates with an alternative mortgage provider. Thank you for all your help! Reviewed on: 18th July 2020

Helpful reps, clear instructions, good confidentiality procedures

It's a long time since we had a mortgage so had forgotten procedures. This was different as it is a buy-to-let, which we had never done before. Although an enormous amount of information was required, we were able to do this eventually and our adviser was extremely helpful. Our only complaint would be that sometimes responses were rather slow, but this mostly during lockdown, so appreciate it has been difficult. Reviewed on: 9th July 2020

Good

We were able to obtain a good self build mortgage and most things were very smooth. The rates for switching to an ordinary repayment mortgage were however several percentage points higher than other lenders, including building societies. Reviewed on: 7th July 2020

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