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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.58 (428 reviews)

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4.58

Based on 428 reviews, last reviewed 2nd Mar 2026

53% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

72%

19%

Latest highest rating:

5

Very efficient in dealing with enquiries. Very efficient in dealing with enquiries. Reviewed on: 2nd March 2026

Latest lowest rating:

1

bad customer experiance was told you couldn't deal with me because I went through a broker. systems are so outdated I had to send a "wet signature" for a direct debit - this ... Read more Reviewed on: 26th February 2026

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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Mortgages reviews (428)

Great Experience

For my first ever mortgage I was extremely nervous and had lots of questions to ask! Mansfield always went above and beyond and always responded to my queries first hand. Every team member I have spoken to have always being really accommodating and friendly. Thankyou! Reviewed on: 4th January 2022

A supportive caring Building Society

Having to apply for a mortgage in your 60s isn’t the best thing but the Mansfield were one of the only lenders who appreciated the need for this service They were supportive and caring with friendly and efficient customer service Reviewed on: 31st December 2021

Help for Retirees

We are very grateful our advisor finally found a mortgage company that would consider lending to us even though we are retired. All completed, we move in this week. Reviewed on: 13th December 2021

Friendly, Very Polite, Understanding, Knowledgeable and Professional !

I had a 'relationship' with the Halifax for over 20 years for comparison, the Customer service was sloppy, unfriendly to deal with and lacked the understanding of what a customer required. Appalling. Reviewed on: 10th December 2021

My mortgage

Very happy with time and care to spend time clearly explaining about different items . Reviewed on: 6th December 2021

Very quick and simple.

When the fixed rate on Our Mortgage was ending, we looked around for the next best rate and nothing came close to what Mansfield had to offer. Already being a Mortgage Customer made the process very easy and with a few questions to answer, all was sorted in a very short space of time. Reviewed on: 29th November 2021

Excellent, personal, professional service.

Excellent service. Professional yet not soulless. Feel of a local building society who actually care about what they do and their customers. Well played. Reviewed on: 29th November 2021

The Family Building Society

Mansfield helps families by providing Buy to let mortgages for family . Reviewed on: 29th November 2021

Supportive of less than usual circumstances!

We needed to purchase a second home and Mansfield were able to understand what we needed and respond to our needs. Thank you! Reviewed on: 29th November 2021

Great friendly service

Nothing was too much trouble very helpfull Reviewed on: 19th November 2021

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