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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.57 (395 reviews)

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4.61

Based on 395 reviews, last reviewed 23rd Dec 2025

5% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

72%

19%

Latest highest rating:

5

Great company and staff are very helpful Great company and staff are very helpful Reviewed on: 23rd December 2025

Latest lowest rating:

2

Changed their rate just before completion! Provided an initial rate that was good, which is why I picked Mansfield. They decided to bump the rate a few points just before completion making it n... Read more Reviewed on: 14th October 2025

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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Mortgages reviews (395)

Very good company to deal with

Very good company to deal with, excellent customer service, only left as found a better interest rate, other than that I would recommend Reviewed on: 9th August 2021

Fantastic building society.

I had been looking for months, with the help of the mortgage broker, and nobody was able to help me. I got in touch with the Mansfield purely by chance, and they couldn’t have been more accommodating or helpful. Really personable, polite, nothing was too much trouble – cannot recommend them highly enough. Reviewed on: 7th August 2021

Excellent service - great people to deal with

We were switching our mortgage from a major bank to Mansfield - who offered a mortgage product which our mortgage provider (for 25 years) could not match. Not only did the product fit our requirements but the society were a delight o work with through the application process. Our IFA as also very impressed. Being able to talk to an individual who knows your account makes all the difference. Reviewed on: 23rd July 2021

Really happy with service

Happy that they could help me to get a mortgage Reviewed on: 15th July 2021

Never had a complaint

At the time I required it this was a very competitive mortgage (interest only) and it made buying my house possible. Step into interest only with caution but when it’s right then the Mansfield is a very good provider. Reviewed on: 13th July 2021

Amazing customer service

When we took out a mortgage with the Mansfield we had been experiencing difficulties obtaining a mortgage because of our age, even though this should not have been a factor. The Mansfield were superb, offering us a good mortgage rate and thet have looked after us from start to finish. We have now redeemed our mortgage having made all of the paymentsand would never hesitate to recommend. Reviewed on: 13th July 2021

We were very satisfied with our mortgage with the Mansfield but was able to repay it earlier than expected

No other comment to make. If we’re were unable to redeem the mortgage we would have been happy to continue with it. Reviewed on: 6th July 2021

Shockingly poor communication

Have you tried calling your office? We spent literally days calling to get updates. Phone would go unanswered or just cut off. Reviewed on: 21st June 2021

A company willing to look beyond the conventional

Mansfield had the foresight to recognise that being a first time buyer who is also retired, my income is guaranteed for life and will increase every year. This being the case, I’m a lesser risk than a young couple. Reviewed on: 17th June 2021

We cannot fault the Mansfield

Excellent experience. Particularly the helpful staff when talking on the telephone, so refreshing compared to 'online chat'! Reviewed on: 17th June 2021

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