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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.58 (427 reviews)

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4.58

Based on 427 reviews, last reviewed 26th Feb 2026

40% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

72%

19%

Latest highest rating:

5

The mortgage was set up through a mortgage advisor a... The mortgage was set up through a mortgage advisor and didn't really have much to do with the customer service section. The annual statements and por... Read more Reviewed on: 24th February 2026

Latest lowest rating:

1

bad customer experiance was told you couldn't deal with me because I went through a broker. systems are so outdated I had to send a "wet signature" for a direct debit - this ... Read more Reviewed on: 26th February 2026

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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Mortgages reviews (427)

Very easy to understand and very quick

Very easy to understand and very quick Reviewed on: 16th August 2024

The personal touch goes along way these days.

Always happy to help, the best mortgage provider I have used. Reviewed on: 13th August 2024

Very good at communicating.

Very good at communicating. Easy to understand and navigate. Very helpful in getting things done. Easy to get hold of. Reviewed on: 11th August 2024

Redemption due to no direct sales team

With no direct sales team for further borrowing, and I didn’t want to go via a broker a Remortgage elsewhere was my only option. Shame when it’s a mutual Building Society and you can no longer deal directly. However I did complete a remortgage in 10 days with a great rate. Reviewed on: 8th August 2024

Reply from Mansfield Building Society Thank you for taking the time to provide feedback, the Society has taken a decision to concentrate wholly on the Intermediary market due to the reducing demand from consumers wanting to access us directly. As a result, we have put in place a broker referral process that enables our customers to experience the same great level of service, and benefit from ‘whole of market’ advice tailored to their individual circumstances. Please contact us on [email protected] or 01623676340 if you would like to discuss this in more detail. Response date: 9th August 2024

Best Company based on my needs

I have been looking for a mortgage company to suit my needs and Mansfield have provided the service I needed. Reviewed on: 5th August 2024

Self Build to Standard Mortgage with ease

The very helpful advisor made the transition from my self build mortgage to repayment mortgage swiftly and a simple process. Would highly recommend. Reviewed on: 31st July 2024

First time homeowner with the help of Mansfield Buil...

First time homeowner with the help of Mansfield Building Society - great customer service the day before completion when I rang to check on the status of the advance. Reviewed on: 29th July 2024

Helpful staff who answer the phone

The above title says it all - sadly these days that is all too rare. Well done Mansfield - the personal touch is much appreciated. Mansfield also offered a range of products which suited our circumstances which were not available for major players in the market. Reviewed on: 29th July 2024

Always kept upto date with any changes & never any i...

Always kept upto date with any changes & never any issues if I need to contact Reviewed on: 29th July 2024

Top company

I have been with Mansfield for nearly 9 years and they have been excellent they loaned me the money to buy my house when no one else would. Reviewed on: 26th July 2024

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