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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.58 (427 reviews)

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4.58

Based on 427 reviews, last reviewed 26th Feb 2026

40% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

72%

19%

Latest highest rating:

5

The mortgage was set up through a mortgage advisor a... The mortgage was set up through a mortgage advisor and didn't really have much to do with the customer service section. The annual statements and por... Read more Reviewed on: 24th February 2026

Latest lowest rating:

1

bad customer experiance was told you couldn't deal with me because I went through a broker. systems are so outdated I had to send a "wet signature" for a direct debit - this ... Read more Reviewed on: 26th February 2026

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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Mortgages reviews (427)

The Best Customer Service!

The mortgage application process was super easy and simple to do, as we are first time buyers we were very nervous about this part of our home buying journey, but the team at Mansfield made everything as stress free as possible. I want to say a huge thank you especially to Michaela and Molly who where extremely kind and took the time to explain the process to us. Reviewed on: 11th September 2024

Excellent online service

Simple and easy experience transferring to new fixed rate mortgage. All done online, quick and straightforward to do. Thank you. Reviewed on: 7th September 2024

Highly recommend.

Highly recommend. The experience was smooth and profession couldnt be any better. Reviewed on: 5th September 2024

Friendly customer service.

Friendly customer service. Good contact about the change of rate Reviewed on: 2nd September 2024

Good friendly and helpful staff.

Good friendly and helpful staff. Reviewed on: 2nd September 2024

Fantastic service and support been with me all the way.

Fantastic service and support been with me all the way. Pleased with the product Reviewed on: 29th August 2024

It’s good to be able to speak to a human!

It’s good to be able to speak to a human! Reviewed on: 28th August 2024

Customer service are really good.but

Customer service are really good. We were on a RIO mortgage and now find ourselves on an SVR. Rates are eyewatering taking our monthly payment from September 2024 to nearly double what we were paying. Reviewed on: 28th August 2024

True service excellence

We had little to no communication from the solicitors so had to contact Mansfield direct on occasion for updates, the staff we friendly, efficient and supportive. Simply excellent customer service! Reviewed on: 21st August 2024

Family buy to let mortgage

We took out a family buy to let mortgage over six years ago to provide a safe and secure home for our daughter - no other lender offered such flexible terms given our ages and the nature of the property we wished to buy. Reviewed on: 16th August 2024

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