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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.57 (395 reviews)

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4.61

Based on 395 reviews, last reviewed 23rd Dec 2025

5% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

72%

19%

Latest highest rating:

5

Great company and staff are very helpful Great company and staff are very helpful Reviewed on: 23rd December 2025

Latest lowest rating:

2

Changed their rate just before completion! Provided an initial rate that was good, which is why I picked Mansfield. They decided to bump the rate a few points just before completion making it n... Read more Reviewed on: 14th October 2025

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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Mortgages reviews (395)

Exceptional customer service

Throughout our time as a customer with Mansfield, we have experienced such professional and kind customer service. Jennifer Taylor has been exceptional with her understanding and support during a very difficult few months for us. She has done everything she can to ease the hardship and help us. Cannot praise Mansfield and Jennifer enough for always going the extra mile for us. Reviewed on: 17th July 2024

Absolutely outstanding service

Absolutely outstanding service and so glad there are companies out there willing to help people who had prior credit issues they look past them and are very good at what they do would not have been able to buy our dream home without them. Also any interaction with staff he’s been exceptional best service I have ever received. Thank you and keep doing what you do Reviewed on: 13th July 2024

I really can't fault them.

I really can't fault them. I have a Debt Management plan due to an old relationship breakdown and so most places won't give me the time of day, but I can say that Mansfield really treat you as a person. Reviewed on: 10th July 2024

Had a mortgage with Mansfield for 2 years , we would...

Had a mortgage with Mansfield for 2 years , we would quite happily stayed if they could match our new mortgage , would recommend mansfield , very good to be with Reviewed on: 27th June 2024

Brilliant company. Highly recommended

Seamless process, strong affordability checks but kept my broker updated at all stages.. Mortgage funds sent to lawyer early, allowing them to settle early on Thursday. Reviewed on: 16th June 2024

Very helpful and a good range of products

Any time I needed to contact them they were helpful and provided the information I needed. Lots of options too when it came to choosing a different mortgage product. Reviewed on: 4th June 2024

Exceptionally uncompetitive interest rates made me move

Generally the mortgages provided by the Mansfield were good. As with all financial institutions I find they are quick to increase interest rates and costs and slow to reduce but that goes for all. The remortgage offers provided to me were unrealistic and basically awful. The cheapest was still over £500 per MONTH more expensive that the Halifax we moved to.. Let that sink in.... Per Month MORE expensive.. it was unviable for me to remain at the Mansfield and I moved my business Reviewed on: 3rd June 2024

Reply from Mansfield Building Society Thanks for your feedback, we’re sorry to hear about your experience relating to the product options that were available for you at the time of your renewal. Please contact us on [email protected] or 01623 676345 to discuss and we’ll look into this further for you. Response date: 10th June 2024

Excellent mortgage provider delightful experience ov...

Excellent mortgage provider delightful experience over seven years Reviewed on: 30th May 2024

Mortgage Experience

Had the mortgage for about 8 years and when times were hard the support received was first class. I felt that they always listened and sort an outcome which suited both parties. Highly recommended (which I have already!) Reviewed on: 24th April 2024

The team work so hard

The team work so hard to help and make the process as streamline as possible, I feel like I am in safe hands. Although the process has been a long one and at times very detailed, the team have been really supportive and answered any questions I had when i called the first time they knew who i was i have never known such a personal touch. Thank you so much for helping me Reviewed on: 22nd April 2024

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