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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.56 (332 reviews)

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4.63

Based on 332 reviews, last reviewed 16th Jun 2025

44% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

73%

19%

Latest highest rating:

4

Well done Mansfield BS thoroughly satisfied from enquiry stage through whole process Reviewed on: 16th June 2025

Latest lowest rating:

1

No App, cant get through! No App, very challening to keep track of your finances. Alao difficult to get through to speak to a person for basic account info.I chose Mansfield ba... Read more Reviewed on: 28th December 2024

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Mansfield Building Society Mortgages reviews (332)

2 trouble free years

No problems during our two year term Reviewed on: 16th August 2022

Very prompt and accommodating

All the staff at Mansfield Building Society have been incredibly patient, prompt and accommodating of my personal circumstances throughout the process of me purchasing my first home. Would definitely recommend! Reviewed on: 15th August 2022

Great service

I did my application through a broker however when I contacted Mansfield myself they were quick to get hold off and I never have to repeat myself twice. They put all the notes on file of the phone conversation so it can be picked up next time. Anything they said was going to get done always happened and very quickly too. Reviewed on: 5th August 2022

Outstanding Customer Care

By far the best mortgage company I have ever used. I was desperate to arrange an above board Regulated BTL mortgage for my mum, and without Mansfield, I don't think this would have been possible. There a lot of charlatan companies out there but I can assure you that Mansfield is not one of them. My Advisor was Gemma Barlow who was amazing! She listened to what my needs were, was empathetic, courteous, and above all else extremely professional. She provided prompt responses and kept me fully abreast of the process from start to finish. I have no words to express how grateful I am to her. My mum is now in a new home and I can't thank Mansfield enough. I would 100% recommend using this company. Reviewed on: 4th August 2022

Efficient

Staff have always been very helpful and efficient in dealing with my queries and continued support Reviewed on: 4th August 2022

very friendly and efficient service

i have had a mortgage with Mansfield for five years and recently wished to extend the period of the loan and this was arranged without any difficulty or problems by helpful staff. Reviewed on: 1st August 2022

Disappointed as a loyal customer

We have held our mortgage with the BMS for over 25 years, however as we moved or extended and increased our mortgage it became fragmented and as such was uncompetitive. I have been able to move my mortgage, increase my borrowing by £50,000 for house improvements, keep the same term and pay less that when with the Mansfield which is disappointing. Really liked the company, what they stood for (CSR) but just too expensive as an existing customer Reviewed on: 25th July 2022

Smooth as silk

Good deal and dealt with in a friendly way Reviewed on: 19th July 2022

Great independent company

I was unable to get a mortgage through a high street company but the Mansfield were happy to support my application and have been excellent since I have been with them, they are competitive with their rates and offer excellent customer service. Reviewed on: 12th July 2022

Run by people

If you need a lender which is run by people who look at and understand your case Mansfield is good. Higher rates but that is to be expected Reviewed on: 28th June 2022

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