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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.57 (426 reviews)

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4.59

Based on 426 reviews, last reviewed 24th Feb 2026

33% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

73%

19%

Latest highest rating:

5

The mortgage was set up through a mortgage advisor a... The mortgage was set up through a mortgage advisor and didn't really have much to do with the customer service section. The annual statements and por... Read more Reviewed on: 24th February 2026

Latest lowest rating:

2

Changed their rate just before completion! Provided an initial rate that was good, which is why I picked Mansfield. They decided to bump the rate a few points just before completion making it n... Read more Reviewed on: 14th October 2025

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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Mortgages reviews (426)

My experience has been great, communication is very...

My experience has been great, communication is very clear. Reviewed on: 30th September 2024

Good company to deal with

Haven't had much cause to contact (and our mortgage advisor has been the go-between), but no complaints with the service and price we've had. Reviewed on: 30th September 2024

Remortgage process was very smooth, and happy with t...

Remortgage process was very smooth, and happy with the service. Reviewed on: 27th September 2024

Self Build Mortgage

Good communication, benefits of the advance mortgage for self build were the reason for choosing Mansfield Building Society. Reviewed on: 24th September 2024

Excellent communication

Mansfield were very clear and communicated well throughout my application process. I knew what was going on with my application at the various stages Reviewed on: 18th September 2024

Deal expiry

As my old deal expired you made it very easy to take out a new one with you. This was a no brainer as I have been very happy with you over the previous 3 years Reviewed on: 18th September 2024

Great service, friendly customer service & quick res...

Great service, friendly customer service & quick responses Reviewed on: 16th September 2024

Excellent service

You have very good front-end contacts, quick, knowledgeable, efficient. No long telephone queues, without exception your people understood what was wanted, dealt with it quickly and sensibly. It restores my faith in companies that do the job efficiently, pleasantly, without claiming to be very busy. Well done all round. Oh, and we reckon we got a fairly good deal as well. Reviewed on: 16th September 2024

Was very good, would recommend to people and would u...

Was very good, would recommend to people and would use again if I was to buy a house again Reviewed on: 11th September 2024

The Best Customer Service!

The mortgage application process was super easy and simple to do, as we are first time buyers we were very nervous about this part of our home buying journey, but the team at Mansfield made everything as stress free as possible. I want to say a huge thank you especially to Michaela and Molly who where extremely kind and took the time to explain the process to us. Reviewed on: 11th September 2024

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