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Marshmallow: Car Insurance reviews

Name: Car Insurance
Rating: 1.84 (290 reviews)

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1.66

Based on 290 reviews, last reviewed 10th Jan 2025

100% increase in 5 star reviews

in the past 90 days

38% decrease in 1 star reviews

in the past 90 days

19%

77%

Latest highest rating:

5

I ve meet a very good customer service I ve meet a very good customer service Reviewed on: 25th November 2024

Latest lowest rating:

1

Your life is in danger with Marshmallow People DO NOT GO FOR MARSHMALLOW. They will offer you cheap insurance to hunt you when you are vulnerable the most. But it will cost you more in the f... Read more Reviewed on: 10th January 2025

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About this product

Check out the Marshmallow car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your new provider.

Marshmallow was founded in 2015, dedicated to providing affordable insurance to those often hit with outrageously high quotes, like students and expats. Marshmallow designed its own systems and writes its own policies, claiming to provide cheaper car and van insurance for all.

Perhaps you have a low credit score and find many insurers penalise you for this,or maybe you’re an expat without a UK driving licence, again, paying extra for your insurance? Marshmallow claims to have affordable policies for all, regardless of factors such as these. Read the Marshmallow car insurance reviews on Smart Money People to see how well the company lives up to these claims.

Have you had an insurance policy with Marshmallow? Did you find your premium cost reasonable in comparison to other quotes? Was the level of cover suited to your needs? How did you find communications with Marshmallow: was the customer service team friendly and helpful with fast response times? Did you have to make a claim on your policy, and if so, how well was it dealt with? Whether positive or negative, leave a Marshmallow car insurance review today to help us increase trust and transparency in financial services.

Marshmallow Car Insurance reviews (290)

Review of the Marshmallow, Car Insurance:

After getting the insurance, they will ask all the d...

After getting the insurance, they will ask all the documents and then cancel it saying we have provided wrong information and then cancel it and make us feel as if we are fraudulent. Insane this is. Will not recommend it to any one. Reviewed on: 28th October 2024

Absolutely awful insurance company

I chose them 2 years ago because I wanted to opt for a cheaper insurance in order to keep my outgoings low. I guess you really do get what you pay for. They have no contact number apart from the claims lines and they have a chat bot system that simply does not fulfill its function to communicate with the customer. I had to make a claim over a month ago and Marshmallow has been extremely slow to do anything, and progress of my claim and payout has been repeatedly bottlenecked on their end. I did not recieve immediate help, I never recieved a courtesy vehicle and even with my payout they are trying to take more money from me. Furthermore, they keep closing the chats, making it infuriatingly difficult to maintain a line of communication. Pay a good money and go with Admiral, AA, Privilege or someone else who will actually cover you. Reviewed on: 19th December 2023

AWFUL

Do not use . Awful customer service . Total rip offs . Worst insurance company ever Reviewed on: 7th December 2023

Great easy insurance

They were professional easy to set up and a really competitive price something odd with trust pilot as took this review down Reviewed on: 7th December 2023

SCAM

Omg very bad ! They lie to me all this time my car was not covered I checked on askmid all the time Now two months still not covered ITS A SCAM!!! Be careful everyone don’t trust this company! And it’s really hard to communicate with them it’s only chatt service even there no one reply!!!! Reviewed on: 6th December 2023

DONT USE THEM

Currently been chasing for a week. Don’t have a phone. Direct you to the app. Spend two hours waiting on the chat in the app and no one replies. Spent hours every day and still nothing. Will be reporting them to financial ombudsman. Reviewed on: 1st December 2023

Do not go with this broker

I have a few thing for you to be aware of: Please do not look on the good review, as currently AI system able to generate the good review to push your review down until disappear from the first page. 1. The company have no contact number to discuss with live staff only on the chat, 2. Be aware of the fee, I apply and cancel the policy in the same day even it after an hour, I have to pay the fee £30 and if, off cooling down period the fee is £50, I read some review paid £150. 3. the chat support team so busy, I have to wait almost two hours just to cancel the policy, and I am not sure how long will it take to refund the money back. Reviewed on: 27th November 2023

Absolutely no common sense

Cancelled my insurance because I didn’t show my ID, even though they saw it last year and I’m still the same person, now they’ve changed their quote to be over £500 higher than it was last week Reviewed on: 21st November 2023

TERRIBLE they dont repair and they dont allow you to get repaired

I think Marshmallow sleep specialist company than an insurance company. They make a comfortable mattress with a pile of complaints and claims and just sleep on them. If you wake them up the only thing you get is a bunch of lies and just shuttle you between them and MRN( their repairing partner) Unfortunately I had a minor incident with my car 8 days ago and living with no car, until now no update and no ETA when they will pick my car for repair. Until they pick my car for repair, they don't give me a courtesy car. These guys say they assigned my case to MRN. MRN says all the garages they operate in UK have no capacity and I have time wait until my someone shows mercy but no one knows when that will be, days, months or years? I took list of approved garages from Marshmallow and spoke to the garages in my area, and to my shock they both said that they have still not received instructions from MRN about my car. I called MRN who said the approved garage list shared by marshmallow is invalid. I asked MRN to share valid list and they denied. Asked for ETA when they can pick my car., they dont have an answer for that. I have made necessary escalations to see if I can fix at near by garage and claim. They will charge £250 as penalty and this is over and above excess £250. I demanded a waiveoff of this penalty as they are delaying it to which both MRN and Marshmallow blame each other that the penalty is charged by other party and they can't waive off. Nothing happened in 8 days and no one know when something can be done. So in short they don't care, they don't repair, they don't work, they sleep but you don't dare to wake them up as it will only frustrate you Reviewed on: 17th November 2023

Very poor customer service

I insured my van with Marshmallow. Their automated system failed to recognise a document I uploaded as proof of employment. As they have no contact phone number I was not able to discuss the issue or find an alternative suitable document. They did not consider contacting me to resolve. Their solution was to cancel the policy and charge me handsomely with a cancellation fee. Avoid, what they would do if I needed to make a claim nobody knows. Reviewed on: 9th November 2023

avoid at any cost

avoid at any cost, these people are scammers Reviewed on: 7th November 2023

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