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Marshmallow: Car insurance reviews

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1.66
Based on 307 reviews, last reviewed 24th Apr 2025
No new 5 star reviews
in the past 90 days
8% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
19%
See only 4 star reviews
2%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
77%

Latest highest rating:

5

I had an accident and it was sorted out no bother. I had an accident and it was sorted out no bother. Hire car and everything and it was me hitting a raised pavement Reviewed on: 24th April 2025
Y boustead's avatar
Y boustead

Latest lowest rating:

1

This is the worst company for car insurance that I h... This is the worst company for car insurance that I have came across. Reviewed on: 8th April 2025
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harris m
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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

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Marshmallow Car insurance reviews (307)

Good service, but customer care replays are very lat...

5
Good service, but customer care replays are very late, however, good service. . Reviewed on: 19th February 2024
Sanish j's avatar
Sanish j

They accepted my no claims and then 1 month later th...

1
They accepted my no claims and then 1 month later they cancelled it and increased my insurance by £1100 a year. No difference for next year renewal and charged £100 for cancellation. Reviewed on: 17th February 2024
Noor's avatar
Noor

HIGHLY RECOMMEND TO STAY AWAY THEY ARE FRAUDS!

1
HIGHLY RECOMMEND TO STAY AWAY THEY ARE FRAUDS! I had Insurance with this company and had the worst experience ever. My car was parked outside my house and another car crashed into it. When I sent it to there garage the mechanics did faulty jobs and damaged the car which was in unsafe condition to drive. Also, they took away my 3 years no claim bonus for no reason whatsoever. The incident was not my fault has nothing to do with me but they took my 3 years no claim bonus anyway. They charged me money to fix the car and did not fix it, on top of that they have the audacity to take 3 years off my no claim bonus. When I try to speak to them they do not have no customer service contact number. They only have web-chat talking which is the worst form of communication as they do not reply properly or even answer my questions and meet my needs. Reviewed on: 15th February 2024
Shadan j's avatar
Shadan j

Discusting service robbed me.

1
Discusting service robbed me.. insured me an then cancelled me after taking my deposit and monthly fee. Don’t use this service Reviewed on: 12th February 2024
Hannah Riley New's avatar
Hannah Riley New

I'm super happy to be a part of marshmallow they hel...

5
I'm super happy to be a part of marshmallow they helped me a lot and do everything in a well way. Reviewed on: 12th February 2024
Muhammad F's avatar
Muhammad F

I don’t have a policy with these criminals thank god...

1
I don’t have a policy with these criminals thank god but I have been trying for the last month to claim on a policy holder who smashed into the back of me, my insurance company have also tried I’m now in the process of going down the legal path with help from my insurance How the hell this company is allowed to trade is beyond me . Cheap and nasty in my opinion. Reviewed on: 12th February 2024
Karen a's avatar
Karen a

My car was written off by a marshmallow customer who...

1
My car was written off by a marshmallow customer who admitted liability, A settlement figure was agreed but payments to me continually fail. I believe this can only be happening if they are insolvent or an employee is stealing my money. They are virtually impossible to contact and couldn’t care less about their liabilities. Reviewed on: 7th February 2024
Janice D's avatar
Janice D

Refuses to cancel and refund my policy, can't reach

1
Someone made a false claim about my car being in an accident. I submitted photos and videos of my car, in perfect condition, but now they are refusing to cancel and refund my car insurance even though I sold it due to this false claim. It is impossible to get ahold of a human and they don't have a contact phone number available. You have to use their "live" chat box, but I've been put on "hold" for over 3 hours now, being completely ignored. A poorly run company clearly scamming people who chose their plan for their cheap rate. Never using them again. Reviewed on: 7th February 2024
Frank's avatar
Frank

Avoid at all costs! Scam

1
Avoid at all costs! Long story but they are trying to scam me out of more money by charging me extra on my premium mid contract and I have had to reported them to the Financial Ombudsman's. The good reviews you see must be AI bots, the customer service is like speaking to a brick wall all on online chat. They accused me of miss information and I have proof that I had given it to them so they don't have a leg to stand on. I paid a lot of money for a dreadful service, they interrogate you and try to catch you out rather than help you. Reviewed on: 6th February 2024
Joshua JT's avatar
Joshua JT

My car was sent to MRN for a repair they used a gara...

1
My car was sent to MRN for a repair they used a garage Alloy engineers , my car has been with the garage since July 2023 , the garage signed a satisfactory note stating I was happy with the work and car was delivered a Total this fraud deception . Marshmallow are blaming me for not taking the car , they ain’t even mentioning the customer satisfactory being signed without the car be delivered to me keep away from this company . Reviewed on: 5th February 2024
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Mohammad A

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