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Marshmallow: Car Insurance reviews

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1.65
Based on 293 reviews, last reviewed 22nd Jan 2025
100% increase in 5 star reviews
in the past 90 days
35% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
19%
See only 4 star reviews
2%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
77%

Latest highest rating:

5

I ve meet a very good customer service I ve meet a very good customer service Reviewed on: 25th November 2024
Sebastian b's avatar
Sebastian b

Latest lowest rating:

1

WARNING: DO NOT PURCHASE INSURANCE FROM MARSHMALLOW I’ve been with Marshmallow Insurance for over 3 years, never made a claim, and always kept my MOT up to date. However, after I was involved in a car a... Read more Reviewed on: 22nd January 2025
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About this product

Check out the Marshmallow car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your new provider.

Marshmallow was founded in 2015, dedicated to providing affordable insurance to those often hit with outrageously high quotes, like students and expats. Marshmallow designed its own systems and writes its own policies, claiming to provide cheaper car and van insurance for all.

Perhaps you have a low credit score and find many insurers penalise you for this,or maybe you’re an expat without a UK driving licence, again, paying extra for your insurance? Marshmallow claims to have affordable policies for all, regardless of factors such as these. Read the Marshmallow car insurance reviews on Smart Money People to see how well the company lives up to these claims.

Have you had an insurance policy with Marshmallow? Did you find your premium cost reasonable in comparison to other quotes? Was the level of cover suited to your needs? How did you find communications with Marshmallow: was the customer service team friendly and helpful with fast response times? Did you have to make a claim on your policy, and if so, how well was it dealt with? Whether positive or negative, leave a Marshmallow car insurance review today to help us increase trust and transparency in financial services.

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Marshmallow Car Insurance reviews (293)

Do not use. Terms and conditions hidden from you

1
Hidden terms and conditions in your policy. Not able to change over vehicles on your policy. My van broke so had to get another van, they told me I had to cancel my policy and start again losing my 6 months towards my no claims and that a cancellation fee of £125 will be applied and deducted from my refund. Absolutely disgusting how you are treated. Again do not use pay that little bit more for a good company Reviewed on: 6th January 2024
Adam A's avatar
Adam A

Terrible customer service, no CRM

1
Terrible customer service, no CRM, impossible to get hold of them when you need help, even to report an incident. Accusatory customer service agents with bombastic tone of voice. I’m cancelling soon Reviewed on: 6th January 2024
Revona K's avatar
Revona K

Poor CRM.

1
Poor CRM...Zero service and only thinking about getting more money Reviewed on: 6th January 2024
Amor R's avatar
Amor R

No chance to contact no chance to have help with the...

1
No chance to contactno chance to have help with the claim, tricky insurance company Reviewed on: 5th January 2024
DiZ a's avatar
DiZ a

Absolutely awful insurance company

1
I chose them 2 years ago because I wanted to opt for a cheaper insurance in order to keep my outgoings low. I guess you really do get what you pay for. They have no contact number apart from the claims lines and they have a chat bot system that simply does not fulfill its function to communicate with the customer. I had to make a claim over a month ago and Marshmallow has been extremely slow to do anything, and progress of my claim and payout has been repeatedly bottlenecked on their end. I did not recieve immediate help, I never recieved a courtesy vehicle and even with my payout they are trying to take more money from me. Furthermore, they keep closing the chats, making it infuriatingly difficult to maintain a line of communication. Pay a good money and go with Admiral, AA, Privilege or someone else who will actually cover you. Reviewed on: 19th December 2023
Ade's avatar
Ade

AWFUL

1
Do not use . Awful customer service . Total rip offs . Worst insurance company ever Reviewed on: 7th December 2023
MB's avatar
MB

Great easy insurance

5
They were professional easy to set up and a really competitive price something odd with trust pilot as took this review down Reviewed on: 7th December 2023
Savannah Duane's avatar
Savannah Duane

SCAM

1
Omg very bad ! They lie to me all this time my car was not covered I checked on askmid all the time Now two months still not covered ITS A SCAM!!! Be careful everyone don’t trust this company! And it’s really hard to communicate with them it’s only chatt service even there no one reply!!!! Reviewed on: 6th December 2023
Alessandro Gasparini's avatar
Alessandro Gasparini

DONT USE THEM

1
Currently been chasing for a week. Don’t have a phone. Direct you to the app. Spend two hours waiting on the chat in the app and no one replies. Spent hours every day and still nothing. Will be reporting them to financial ombudsman. Reviewed on: 1st December 2023
joel brandon-bravo's avatar
joel brandon-bravo

Do not go with this broker

1
I have a few thing for you to be aware of: Please do not look on the good review, as currently AI system able to generate the good review to push your review down until disappear from the first page. 1. The company have no contact number to discuss with live staff only on the chat, 2. Be aware of the fee, I apply and cancel the policy in the same day even it after an hour, I have to pay the fee £30 and if, off cooling down period the fee is £50, I read some review paid £150. 3. the chat support team so busy, I have to wait almost two hours just to cancel the policy, and I am not sure how long will it take to refund the money back. Reviewed on: 27th November 2023
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Kannika Banluesin

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