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Marshmallow: Car insurance reviews

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1.70
Based on 315 reviews, last reviewed 9th Jul 2025
200% increase in 5 star reviews
in the past 90 days
57% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
19%
See only 4 star reviews
2%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
77%

Latest highest rating:

5

I’m really grateful for the excellent service I’ve r... I’m really grateful for the excellent service I’ve received from Marshmallow Insurance. They’ve been understanding and supportive through every situat... Read more Reviewed on: 6th July 2025
Hawa 's avatar
Hawa

Latest lowest rating:

1

Predatory Pricing & Poor Customer Service Policy Period: July 2024 - July 2025 Customer Since: 1 year, clean driving record Summary: Price Gouging & Unfair Practices Marshmallow attempted to i... Read more Reviewed on: 9th July 2025
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Ihor C
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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

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Marshmallow Car insurance reviews (315)

HIGHLY RECOMMEND TO STAY AWAY THEY ARE FRAUDS!

1
HIGHLY RECOMMEND TO STAY AWAY THEY ARE FRAUDS! I had Insurance with this company and had the worst experience ever. My car was parked outside my house and another car crashed into it. When I sent it to there garage the mechanics did faulty jobs and damaged the car which was in unsafe condition to drive. Also, they took away my 3 years no claim bonus for no reason whatsoever. The incident was not my fault has nothing to do with me but they took my 3 years no claim bonus anyway. They charged me money to fix the car and did not fix it, on top of that they have the audacity to take 3 years off my no claim bonus. When I try to speak to them they do not have no customer service contact number. They only have web-chat talking which is the worst form of communication as they do not reply properly or even answer my questions and meet my needs. Reviewed on: 15th February 2024
Shadan j's avatar
Shadan j

Discusting service robbed me.

1
Discusting service robbed me.. insured me an then cancelled me after taking my deposit and monthly fee. Don’t use this service Reviewed on: 12th February 2024
Hannah Riley New's avatar
Hannah Riley New

I'm super happy to be a part of marshmallow they hel...

5
I'm super happy to be a part of marshmallow they helped me a lot and do everything in a well way. Reviewed on: 12th February 2024
Muhammad F's avatar
Muhammad F

I don’t have a policy with these criminals thank god...

1
I don’t have a policy with these criminals thank god but I have been trying for the last month to claim on a policy holder who smashed into the back of me, my insurance company have also tried I’m now in the process of going down the legal path with help from my insurance How the hell this company is allowed to trade is beyond me . Cheap and nasty in my opinion. Reviewed on: 12th February 2024
Karen a's avatar
Karen a

My car was written off by a marshmallow customer who...

1
My car was written off by a marshmallow customer who admitted liability, A settlement figure was agreed but payments to me continually fail. I believe this can only be happening if they are insolvent or an employee is stealing my money. They are virtually impossible to contact and couldn’t care less about their liabilities. Reviewed on: 7th February 2024
Janice D's avatar
Janice D

Refuses to cancel and refund my policy, can't reach

1
Someone made a false claim about my car being in an accident. I submitted photos and videos of my car, in perfect condition, but now they are refusing to cancel and refund my car insurance even though I sold it due to this false claim. It is impossible to get ahold of a human and they don't have a contact phone number available. You have to use their "live" chat box, but I've been put on "hold" for over 3 hours now, being completely ignored. A poorly run company clearly scamming people who chose their plan for their cheap rate. Never using them again. Reviewed on: 7th February 2024
Frank's avatar
Frank

Avoid at all costs! Scam

1
Avoid at all costs! Long story but they are trying to scam me out of more money by charging me extra on my premium mid contract and I have had to reported them to the Financial Ombudsman's. The good reviews you see must be AI bots, the customer service is like speaking to a brick wall all on online chat. They accused me of miss information and I have proof that I had given it to them so they don't have a leg to stand on. I paid a lot of money for a dreadful service, they interrogate you and try to catch you out rather than help you. Reviewed on: 6th February 2024
Joshua JT's avatar
Joshua JT

My car was sent to MRN for a repair they used a gara...

1
My car was sent to MRN for a repair they used a garage Alloy engineers , my car has been with the garage since July 2023 , the garage signed a satisfactory note stating I was happy with the work and car was delivered a Total this fraud deception . Marshmallow are blaming me for not taking the car , they ain’t even mentioning the customer satisfactory being signed without the car be delivered to me keep away from this company . Reviewed on: 5th February 2024
Mohammad A's avatar
Mohammad A

An absolute joke of a company

1
First of all please do not use this insurance company just because it may save you a few pounds. It is not worth the hassle, no contact centre for any query, they say 24 hour emergency number that's a lie as it will just tell you to go to live chat this is only open mon-fri 9-4pm. The whole ordeal of actually reporting an issue or getting an answer to a question will take days by email. The extras you add on at the end of making a new claim will be via a third party and they tell U to contact them if U crack your windscreen or something and then they will say contact Marshmallow. The only thing they are 5* on is taking your payment.. Absolute garbage stay away. Don't believe me try and ring and press every single option there is and let me know if you ever get hold of an actual person on the telephone. Reviewed on: 5th February 2024
Tony's avatar
Tony

Excellent service changing my policy details

5
Excellent service changing my policy details Reviewed on: 4th February 2024
Pradeep's avatar
Pradeep

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