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Marshmallow: Car insurance reviews

View other Marshmallow products
1.78
Based on 369 reviews, last reviewed 16th Jun 2026
200% increase in 5 star reviews
in the past 90 days
74% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
17%
See only 4 star reviews
2%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
79%

Latest highest rating:

5

User friendly Their rates are reasonable and their app is easy to use Reviewed on: 16th April 2026
Constance h's avatar
Constance h

Latest lowest rating:

1

Punitive fees and terrible customer support Punitive fees and terrible customer support My experience with Marshmallow has been genuinely awful. I paid my June premium yet they still continued... Read more Reviewed on: 16th June 2026
Camilo M's avatar
Camilo M
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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

Review Marshmallow: Car insurance now

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Marshmallow Car insurance reviews (369)

Disgusting and absolutely unacceptable customer serv...

1
Disgusting and absolutely unacceptable customer service! Purchased Marshmallow insurance ,provided all of the required proof of address and etc,had it for around two weeks. Through the live chat(as they don't even have a number where you can call) confirmed that everything is fine and my car is insured and I can drive now safely,charged me £349.06 for the first payment,and then sent me a text that I did not provide them proof of address (thanks god I made a screenshots confirming that I did it!) This company gave a time till midnight to provide them document and if not they will cancel my policy ,I spent whole day of my holiday to upload documents again and it was keep showing "upload failed",therefore I contacted live chat AGAIN and no one responded and assisted me ,they just cancelled my policy! Also tried to sent many emails with official complaint-no one cares! P.S they also did not bother to give me my money back ,but in the app it says they refunded part of it :) which is absolute lie ! 0 stars,worst experience ever!! Never ever deal and get insurance with this company! Sorry for my emotions,but please avoid this company! Reviewed on: 11th September 2024
Kamila K's avatar
Kamila K

very poor communication.

1
very poor communication. waited 6 hours. bad insurance conditions. hidden payments. I do not advise anyone. Reviewed on: 30th August 2024
Andrzej 's avatar
Andrzej

Worse decision I have ever made

1
I got a good quote from them. They asked me for evidence to which I provided before my deadline ….. they did not respond until the day of the deadline which was asking for top up money and after that same hr they cancelled my insuarance. They say they accommodate every one but after you pay u can never get in touch with them. Reviewed on: 29th August 2024
Eli's avatar
Eli

Best one

5
Nice and easy everything is through app. Reviewed on: 23rd August 2024
Anonymous's avatar
Anonymous

SCAM. AVOID

1
SCAM. AVOID Very bad experience. Each year they increase the insurance premium to outrageous amounts. This year just before my insurance premium renewal a claim was opened (strange coincidence...) claiming that I was involved in an accident in a part of the UK that I've never been... This erroneous claim has been open for months despite me following up multiple times Very unprofessional. Avoid. Reviewed on: 20th August 2024
Konrad B's avatar
Konrad B

Pls avoid Marshmallow, it's fraud.

1
Pls avoid Marshmallow, it's fraud. I made my monthly premium payment, it was automatically deducted as cancellation fee without my consent. my £143 IS GONE. Reviewed on: 16th August 2024
Osakuade Ifeoluwa's avatar
Osakuade Ifeoluwa

Cancelling insurances for fun

1
I'm a young driver, getting insurance quotes are already hard and pricey. they gave me an insurance and then cancelled it although I provided them with the evidence they've asked for. They did not give me a choice to appeal or replied to my emails on time, it was only after they cancelled it with a few hour notice. They don't have a phone line or an office address where you can visit, only live chat which they never responded to me on as well. Now my name is written off in the system as cancelled, I can't get any insurance anymore although I haven't done anything fraudulent. This is extremely damaging and distressful. I'm now reporting the company to the Financial Ombudsman. Because of their attitude and lack of response, it almost as if seems that they wanted to cancel me even though I have sent them valid evidence, I am reluctant to think this way normally but, I can now say that this also feels to be a racially motivated stance. Reviewed on: 15th August 2024
Ahmet E's avatar
Ahmet E

Auto renewing and refunding partially after a long time

1
They auto renewed my insurance and would not provide me a contact number to call and cancel. They didnt send me any postal correspondance to inform me. They took out over 1000£ as premium from my bank account. Only chat facility available to corresspond which is slow. I cancelled the insurance over chat immediately (within cooling off period) but they still charged me £30 admin fee. They also gave me a huge bill for 2 days' insurance they charged pro-rata. Raised a complaint and they took months to respond. They didnt do anything. They took a long time refunding the money as well and still charged Admin fee (even though I was withing 7 day cooling off period). Thieves. Stay away from them Reviewed on: 14th August 2024
NPZ's avatar
NPZ

Very poor customer service they charge me for renewa...

1
Very poor customer service they charge me for renewal which I didn't Guys becarefull they r scam I don't recommend all Reviewed on: 5th August 2024
wassim k's avatar
wassim k

It is a scam

1
No costumer service. You can’t contact them in any way. You can’t change or cancel your policy. They don’t give you any support. It is just a scam. I have been for 6 days waiting for them to answer me in their chat and nothing I have sent a complaint email and also nothing. Reviewed on: 2nd August 2024
Solange B's avatar
Solange B

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