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Marshmallow: Car Insurance reviews

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1.63
Based on 305 reviews, last reviewed 12th Mar 2025
50% decrease in 5 star reviews
in the past 90 days
45% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
18%
See only 4 star reviews
2%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
78%

Latest highest rating:

5

Thaigo was an amazing customer service agent. Thaigo was an amazing customer service agent. He understands my issues very quickly and helped me. His explanation was really good. Reviewed on: 14th February 2025
Reem Abbass's avatar
Reem Abbass

Latest lowest rating:

1

A complete joke. A complete joke. Stay away! Read all the reviews! Everyone says the same thing! hopefully they’ll be out of business soon. Reviewed on: 12th March 2025
Matthew 's avatar
Matthew
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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

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Marshmallow Car Insurance reviews (305)

It’s completely satisfied service from marshmallow

5
It’s completely satisfied service from marshmallow Reviewed on: 18th March 2024
Akhil 's avatar
Akhil

Scammer Company

1
I have one word to say all. Marshmallow insurance is Scammer. Avoid it. Reviewed on: 18th March 2024
Hussnain A's avatar
Hussnain A

Very helpful with my question.

5
Very helpful with my question. Didn’t have to wait long for a reply either Reviewed on: 15th March 2024
Natalie Mcgarry 's avatar
Natalie Mcgarry

They have screwed me over completely as an insurer,...

1
They have screwed me over completely as an insurer, guys lets fight back, if you have been affected by this company me being one please call me on 07857206161. I have read the reviews and im not the first this fraudulent company needs to be address. Please call so we can build our case I had a £12,000 car and now have nothing except a £1400 pound debt to my insurance company not alone and increased premium which i had to pay the last 6months after the car was a total loss and excess as they put my at fault of and accident which wasnt my fault. So come on people lets bring these rats to the surface contact me please Reviewed on: 6th March 2024
GangCrypto Binance's avatar
GangCrypto Binance

Do yourself a favour and avoid at all cost!

1
Avoid this insurance company at all costs. Endless delays in payment (still not received despite agreeing a settlement 8 weeks ago) poor communication, and unresponsive customer service make them a nightmare to deal with. Updates only via live chat and customer service rep has left a chat open since 26 Feb and is ignoring my requests for an update. I cannot close the chat nor open a new one which means I have lost the ability to contact the company via the only means available for an update on my claim. Don't risk it. Reviewed on: 6th March 2024
Cerianne P's avatar
Cerianne P

PLEASE AVOID AT ALL COSTS

1
We opened insurance with Marshmallow in September 2023 and unfortunately had our vehicle stolen in December 2023, therefore had to initiate a claim for the total loss of our vehicle. Initially, we found Marshmallow customer advisors helpful, however when our vehicle was being valued by the engineers, there was a lot of back and forth in which we were being told by the engineers that it was in Marshmallow's hands and Marshmallow was advising it was still with the engineers. Throughout the whole of February, we have been facing more difficulty in accessing our funds for the car, and have been repeatedly asked for the same documents, and have felt Marshmallow were avoiding paying us out. On 01/03/2024, we were informed by Marshmallow that they were cancelling our policy, and would not be paying us our £5,300 for the vehicle due to us "falsifying information". Marshmallow claim that we were dishonest about who the registered keeper of the vehicle was (my father), even though I have the screenshots from when I filled in the details on Compare the Market, advising my father is the registered keeper and I am the policy holder. On all of my insurance policies since 2021, I have documented that my father is the registered keeper. I would have no reason to lie about this as it does not affect the cost of my policy whatsoever. Upon looking at my documents with Marshmallow, it does unfortunately say that I am the registered keeper however this is a mistake on Marshmallow's behalf when collating my documents, which I do not believe I should be paying a hefty price for. As well as being the victim of a crime, and the loss of 5.3k, Marshmallow have advised I must declare from now on that I have had cancelled insurance, which is going to create further significant financial impact on my life. Since the start of the claim, Marshmallow have clearly been trying to find loop holes as a way of not paying us out, and I have all the evidence for this which I am taking to the Financial Ombudsman, as well as evidence that I claim my father is the registered keeper. Please, please do not be drawn in by the cheap quotes and pay extra for a more reputable insurance company, who actually care about their customers and reputation. I know it is easy to go for the cheapest, particularly during the current cost of living crisis, but it is definitely worth it to avoid suffering an either bigger cost down the line. I obviously didn't anticipate having to submit a claim, and initially Marshmallow seemed a good option to go with, and we found them helpful however, they way they deal with claims is absolutely atrocious. Me and my partner are both very hard working, honest individuals, and are genuinely shocked and appalled at how we have been treated. Please think twice before opening insurance with Marshmallow. Reviewed on: 2nd March 2024
hmholmes's avatar
hmholmes

Awful company to deal with, expensive

1
Awful company. Terrible communication, takes ages to sort anything through the app and no other ways of contacting them. Their renewal price jumped from £1600 to £2700/year with no changes or claims!!! I've gone with Flow Insurance, at £1200/year for the same cover. Marshmallow is very good at sending you multiple emails plus texts if you miss a payment (and it's impossible to change your payment date due to the rubbish communication) but conveniently, I received NO text when it came to the automated renewal (just ONE email 14 days before, which I missed). Very convenient, especially given the £30 cancellation fee. I'd consider this an underhand communication strategy and not in the best interests of the consumer and therefore I am logging a formal complaint. BEWARE - they have two Trustpilot accounts, this one (which is lots of good reviews which I'm assuming are collected reviews) and a second one which is filled with negative reviews. Reviewed on: 22nd February 2024
Sarah S's avatar
Sarah S

Awful company

1
Awful.. want proof of everything to job title to wage slip to council tax bill.. cant talk to anyone live chat can be waiting hours awful awful awful don't touch Reviewed on: 21st February 2024
Tom v's avatar
Tom v

Good service, but customer care replays are very lat...

5
Good service, but customer care replays are very late, however, good service. . Reviewed on: 19th February 2024
Sanish j's avatar
Sanish j

They accepted my no claims and then 1 month later th...

1
They accepted my no claims and then 1 month later they cancelled it and increased my insurance by £1100 a year. No difference for next year renewal and charged £100 for cancellation. Reviewed on: 17th February 2024
Noor's avatar
Noor

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