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Marshmallow: Car insurance reviews

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1.57
Based on 359 reviews, last reviewed 26th Feb 2026
No new 5 star reviews
in the past 90 days
164% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
17%
See only 4 star reviews
2%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
79%

Latest highest rating:

5

Outstanding support and excellent service I had a truly excellent experience with Marshmallow. The support team, especially Bloom, went above and beyond to help me review my renewal price and ... Read more Reviewed on: 10th December 2025
Ebrahim Ghahremani 's avatar
Ebrahim Ghahremani

Latest lowest rating:

1

FCA-Regulated Insurer Ignoring Formal Cancellation This has been one of the most unacceptable customer service experiences I have ever encountered with a regulated insurer. I returned my vehicle to th... Read more Reviewed on: 26th February 2026
Vedrana V's avatar
Vedrana V
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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

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Marshmallow Car insurance reviews (359)

very good insurance provider

5
from start to finish it was very easy all information not to complicated and easy to follow a good price for someone who had not been in the uk that long and took into account my international licence well done with competitive quote Reviewed on: 24th November 2022
Philip Dawson's avatar
Philip Dawson

Nice deal for fresh immigrants but experienced driver

5
It is a nice deal for fresh immigrants but experienced driver. I found a company that cares to hear that I have been driving more than 20yrs. No other company ever asked me of my years of driving experience outside UK. Reviewed on: 24th November 2022
SOJ's avatar
SOJ

fast and effective

5
Since I enrolled the policy, the company deliver their care and best quotation to me. Simple and direct policy make me happy and satisfied. Thank you Reviewed on: 24th November 2022
Jacqueline 's avatar
Jacqueline

BEWARE DONT USE

1
Awful company that as others have stated will not pay out when a claim is made. Car was stolen of our drive months ago and I am still chasing to get a payout. Nobody moves your claims along all you get are automated responses. Would not recommend to anybody and would actively say DO NOT USE THEM. Reviewed on: 24th November 2022
Sam roach's avatar
Sam roach

So easy to sign up

5
Easy no hassles and quick to do the experience was easy also Reviewed on: 23rd November 2022
denise_abel@hotmail.co.uk's avatar
[email protected]

So easy to use and very well priced

5
The app is brilliant and requires much less haste than other companies for reg changes and lump payments etc. would highly recommend Reviewed on: 23rd November 2022
Tom Brown's avatar
Tom Brown

Con....

1
Car was written off through no fault of my own and the **** amount they offered is laughable... now the car is the other end of the country and they want nearly 3 grand in storage to release it... **** **** *** ****** Reviewed on: 22nd November 2022
Mark's avatar
Mark

Worst car insurance

1
STAY AWAY FROM THIS INSURANCE!! Worst mistake i ever made. Was great and straight forward at first until my car got stolen and torched. It's been over 2 months now without a another car. Poor communication, they fob you off to different people, you can only speak to them on an online chat and all you get as a response is a copy and paste text that they all get given rather than actually having a proper discussion on claims Reviewed on: 17th November 2022
Zoe Knowles's avatar
Zoe Knowles

Renewal Discussion

5
lulu was really helpful. I just wish there were phone lines for just quick communication. Reviewed on: 12th November 2022
Gracious Mugova's avatar
Gracious Mugova

helpful

5
The staffs are very helpful. They are able to reduce my premium when I change my address Reviewed on: 9th November 2022
Dr Sean Chemistry's avatar
Dr Sean Chemistry

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