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Marshmallow: Car Insurance reviews

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1.63
Based on 306 reviews, last reviewed 8th Apr 2025
50% decrease in 5 star reviews
in the past 90 days
8% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
18%
See only 4 star reviews
2%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
78%

Latest highest rating:

5

Thaigo was an amazing customer service agent. Thaigo was an amazing customer service agent. He understands my issues very quickly and helped me. His explanation was really good. Reviewed on: 14th February 2025
Reem Abbass's avatar
Reem Abbass

Latest lowest rating:

1

This is the worst company for car insurance that I h... This is the worst company for car insurance that I have came across. Reviewed on: 8th April 2025
harris m's avatar
harris m
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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

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Marshmallow Car Insurance reviews (306)

Appalling

1
They can't even change a simple house address. I found that out when, after a claim, they kept sending car repair garages in a city I wasn't living in. Eve after I complained, they couldn't be bothered to change it. Indeed, the CSA asked me for how long I was going to stay there! In my experience, I found the company lazy, unprofessional, and unreliable. If you ever got any information from them, check it against it. Chances are it's probably wrong. These people are incompetent and they don't care. Something else, if you check Trustpilot, the review score for Marshmallow is much higher. That's because they remove reviews that are too truthful. It happened to mine as well. Avoid Marshmallow at all costs. They are cheap because they have the worst service ever. The money you save doesn't make up for the hassle. Avoid. Reviewed on: 7th May 2022
Lae Monier's avatar
Lae Monier

worst company ever!!

1
2 weeks before renewal, i had an accident, contact made, worst staff i have dealt with. Took 5 days to check who knows what, before they even authorised repairs. Poor customer service, unhelpful staff, unable to talk to the, manager was just as unhelpful and uneducated, unable to differentiate between 72 hours and 72 working hours. I advise anybody to avoid at all costs, you will regret if involved in an accident. I have made a complaint, which i will pursue as far as possible, nonetheless it will take a month for a response and hopefully by then, my car will be fixed, fingers crossed Reviewed on: 27th April 2022
pritesh patel's avatar
pritesh patel

Please avoid

1
Please avoid by far the worst insurance company I have ever been insured with in my 18years of driving. They are testing my mental health, they are so unprofessional and there communication is so bad. There web chat is very basic and generic. Please avoid Reviewed on: 22nd April 2022
Ismothara 's avatar
Ismothara

Stay away, this company is scum

1
Don't use this company. My car was hit by a third party while parked at the roadside. It's going to be 2 weeks before I get a replacement vehicle. They could not care less about impacts to my life, lost earnings or stress. They don't know the meaning of customer service. Stay away if you have any sense. They are scum. There are hundreds of reviews on the below sites from customers who have had similar experiences to mine. I implore you to read them then switch insurer. reviews.io moneysavingexpert mamma 16/04/2022 Update After I posted this review that Marshmallow mob asked for my claim reference and my name, presumably with a view to investigate it. They have done NOTHING. Nice to see they've taken the time to respond on here. NOT! I am stuck here with no car, can't get to work, visit my brother in hospital or do errands to help my family. This is where you'll be if you use this disgusting company. STAY AWAY. Reviewed on: 16th April 2022
AM's avatar
AM

We was hit from behind by there policy holder

1
Friday 3. 15pm we was hit by there policy holder from behind so hard he couldn't open his bonnet, you can't phone this company its online chat only, the woman wasn't interested in the proof and wanted the policy holders version of events first, 3 hours later you was interested in talking to us, they wouldn't provide a courtesy till the spare parts was in the garage, there claims assessors only work Monday to Friday, they will not reimburse any out of pocket expenses, taxis my partner missing work, we was messed about from start to finish, Monday night 6.30pm they had done absolutely nothing for us, so we contacted our insurance A.A and with in 20 mins, they had sorted out a accredited garage for our make of car, had a courtesy car delivered to our next day, and arranged for our car to be repaired all free of charge, they charge the other company, Reviewed on: 9th April 2022
Mark Harris's avatar
Mark Harris

Avoid this. They made my life miserable

1
I moved UK from abroad, they ask me documents such a sort time, they didn’t even call me, just cancle my agreement. Now I have to pay more money then month ago… deeply regret that I choose this nonsense company… Reviewed on: 27th March 2022
Soh AY's avatar
Soh AY

Room for improvement

1
As a company that only operates via messenger, it would be appreciated that you respond quickly. In all honesty, I don't even know if its legal to operate a company this way. Communication is not a strong point for this company. Reviewed on: 23rd March 2022
Trudie Small's avatar
Trudie Small

Worst company ever

1
I have had my accident since 28th Feb and on the same day I made the claim. I have not received a courtesy car and noe one has come to collect my car. As this horrible company is only online they take hours to reply back. When i ask for updates they pass me through various companies. All i have heard is lies and excuses. The day i made the claim i told them that the other driver has a dashcam, which will prove that its the other drivers fault, it still took them till 7th March to submit a claim for the dashcam. I sent them photos of where and how the accident happened and still they are saying it s split decision, meaning i will need to pay for excess. I was told that i can pay for excess once my car has been fixed and just today they change theiir own words and are saying i will need to pay on the spot of car collection. The way this company works and all other companies partnered with them is soo horrible. I would advise not to use them. I'd rather pay more money but get better service. Reviewed on: 21st March 2022
ali imran's avatar
ali imran

Poor customer experience and wont provide a courtesy car

1
Poor customer service during a claim. They are impossible to get hold off. I am paying for a courtesy car however they are unable to provide one for me. It has been 3 months since the claim started and I am still yet to have a safe car to drive - they haven’t fixed or provided anything. Poor. Reviewed on: 18th March 2022
MC's avatar
MC

Please avoid at all cost.

1
I had a car insured with Marshmallow last year, the car was stolen, they found every excuse possible not pay out. They changed their policy documents constantly to suit their own objectives. I'm now down £2000, plus with a notice on my name that pushed other quotes through the roof. Reviewed on: 17th March 2022
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Collin Dixon

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