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Marshmallow: Car insurance reviews

Name: Car insurance
Rating: 1.81 (368 reviews)

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1.81

Based on 368 reviews, last reviewed 2nd Jun 2026

100% increase in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

17%

79%

Latest highest rating:

5

User friendly Their rates are reasonable and their app is easy to use Reviewed on: 16th April 2026

Latest lowest rating:

1

Would advise avoiding Marshmallow I’m very dissatisfied with my experience of Marshmallow Car Insurance and would advise people to look for other companies. I intended to take out a po... Read more Reviewed on: 2nd June 2026

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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

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Marshmallow Car insurance reviews (368)

Would not pay claim

I had an accident and tried to claim. They used a loop hole to avoid fixing my car. I have been driving for 20 years and made 3 claims before in that time. All without fuss. They took 3 weeks of boucning emails to simply tell me to take a hike. I will be pursuing through the independent ombudsmen. Speaking to someone is almost impossible. Reviewed on: 9th January 2023

Clear and informative.

Been chatting to Catherine using the online chat on the Marshmallow app, she's been of great help and responds quick. Happy with her services. Reviewed on: 4th January 2023

The staff at Marshmallow is highly professional and friendly, I had to update my policy they completed the entire process within a few minutes.

The staff at Marshmallow specially Beatrice is highly professional and friendly, I had to update my policy they completed the entire process within a few minutes. Reviewed on: 28th December 2022

Easy and Simple

Quick to set up with friendly helpful knowledgeable staff. Reviewed on: 23rd December 2022

Stay away from this company.

Took 2 weeks - to get the specific answer. Ended up paying insurance for my car which didn’t exist. They don’t have anyone person to speak. Stay away Totally messed customer service. Reviewed on: 19th December 2022

Awful response time to thier mess up

Made me pay a lot of money to get my car towed after telling me it would be free. Will not answer emails. No communication between towing company and their organisation… Reviewed on: 10th December 2022

Worst insurance company ever!!! Avoid like the plague!!

Marshmallow is the worst insurance company I have ever encountered. It took them 7 weeks to get my car booked into a garage and then when I was forced to arrange and pay for my own repairs they approved the quotation but are now refusing to pay what they agreed to pay! DONT’T EVER USE THIS INSURANCE COMPANY EVEN IF YOUR LIFE DEPENDED ON IT. they are INCOMPETENT and GREEDY and DISHONEST Reviewed on: 8th December 2022

this company will not give you the right NCD cert

Don't join this company unless you want to lose all your NCB/NCD. I joined this company 2 years ago with 6 years NCD. They accepted my NCD and show it in the my account as normal. While I got a 80% increase in my premium without making any claims, I decided to leave them. They just give me a 2 years NCD and refused to give me a 8 years certificate. And, all other insurance companies only willing to accept the NCD cert from the last insurer. I tried to make a complaint to Financial Ombudsman Service but they just returned to me that marshmallow is not registered in the UK and is not under their regulation. What a joke that an insurance company doing business in the UK is not under the local regulation. If you don't mind, use them. they know they can increase the premium in the 2nd year as your old NCD certificate can only valid for 1 year. Reviewed on: 6th December 2022

Very excellent customer service

Quick and easy procedure with very beautiful customer services Reviewed on: 6th December 2022

Bonnie

Very helpful thanks to her she knows what she is doing Reviewed on: 5th December 2022

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Marshmallow: Car insurance reviews

100% increase in 5 star reviews

75% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Marshmallow: Car insurance now

Marshmallow Car insurance reviews (368)

Would not pay claim

Clear and informative.

The staff at Marshmallow is highly professional and friendly, I had to update my policy they completed the entire process within a few minutes.

Easy and Simple

Stay away from this company.

Awful response time to thier mess up

Worst insurance company ever!!! Avoid like the plague!!

this company will not give you the right NCD cert

Very excellent customer service

Bonnie

Review Marshmallow: Car insurance now

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