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Marshmallow: Car insurance reviews

Name: Car insurance
Rating: 1.81 (335 reviews)

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1.68

Based on 335 reviews, last reviewed 21st Dec 2025

50% decrease in 5 star reviews

in the past 90 days

160% increase in 1 star reviews

in the past 90 days

18%

78%

Latest highest rating:

5

Outstanding support and excellent service I had a truly excellent experience with Marshmallow. The support team, especially Bloom, went above and beyond to help me review my renewal price and ... Read more Reviewed on: 10th December 2025

Latest lowest rating:

1

Shocking customer service Shocking customer service and inconsistent handling of a simple enquiry. I contacted Marshmallow to enquire about how my premium might change if I wer... Read more Reviewed on: 21st December 2025

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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

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Marshmallow Car insurance reviews (335)

Excellent service

CS Philip very fast to help, any transaction easy and smooth Reviewed on: 25th October 2022

Steer Clear of this Company

An accident occurred a month ago & my car needed some repairs. I'd been with Marshmallow for 2 years with no previous issues but this was the first time i claimed on the policy & its been a nightmare ever since. If you're happy with the odd online chat from Marshmallow & text message from their partner Motor Repair Network with no action, delays and incompetence then this might be the insurance company for you. My car was taken to a non-network garage after the accident & at this point Motor Repair Network/Marshmallow according to policy, would act as engineers throughout the process which i was fine with. After some delays & me having to chase Motor Repair Network constantly (30 mins to 1 hour wait times on average when you call) it was eventually decided that Marshmallow & the garage didn't agree on fees and the car should be moved to a network garage. I didn't mind that as long as the car was moved quickly. Motor Repair Network then failed to correctly identify the right network garage the car should be moved to which created more delays. Due to my calling around & chasing did they address the issue & have found the right garage for the job just this week. Almost a month has gone by with all this incompetence & naturally the non-network garage holding my car are charging Marshmallow storage fees. Guess what, I've had to chase Marshmallow & the Motor Repair Network to approve these fees only to get an email today from Marshmallow telling me i need to pay the fees myself. They've got some nerve. The fees are due to delays caused by them & Motor Repair Network & my car still has not been even remotely repaired! This is a sham company with no real skin in the game both them & their partner Motor Repair Network. All i want is my car to be fixed & returned. I would advise anyone to avoid this company if you want efficiency & less headache. Reviewed on: 20th October 2022

Policy cost

I received a quote I wasn't happy with and asked them to review it. They came back with an acceptable quote. Randall was a star. Reviewed on: 13th October 2022

Drive aboard

Prompt reply! Very efficient Reviewed on: 12th October 2022

Quick Response

I have had my insurance with Marshmallow for over a year. They assisted me with my South African license and kept me updated through the year. I just received my UK license and using the online chat feature we were able to update my documents and information with in a few minutes. They are all so helpful and friendly and assist with all information I need. Would highly recommend Marshmallow!! Reviewed on: 10th October 2022

Fast and efficient

My payment was failed the night before renewal, and I am afraid that the offer is expired. I contacted the customer service (thanks Randall!) in the morning and he reinstated my insurance in next hour! Awesome service and very efficient reply. It is also one of the cheapest insurance for young driver as well Reviewed on: 10th October 2022

Helpful live chat

I cannot use Marshmallow's app but was able to get the information I needed via live chat on their website. Reviewed on: 6th October 2022

Dreadful

I would like to give zero star if possible. Customer service is non existent. Everything is online and when you get in contct nobody ever replies. You are waiting for being connected to a robot, then waiting to be connected to a person. The person sends automatic response and you are again waiting half hour for them to reply. It is shocking!!! Reviewed on: 3rd October 2022

Untrusted company

A few days ago, where I was assured the arrangement with Premfina (the company Marshmallow engaged for my finance) will be terminated. I was quite settled only to be followed with an email stating that I my outstanding amount is 1011/-. My policy was in place for only over a month (Started mid August 2022). Payment of 102 pounds taken towards first installment in August itself. Mid September I decided to end the policy to be on the 7th October 2020. In total, I should be having a outstanding amount for the period of mid September to 7th October 2022. How can my outstanding be 1011 plus? My total insurance cost was 1240/- odd ( including charges and interest) for a year. Which opted to pay in twelve monthly installments of 102 odd pounds. This is real frustrating and intimidating as the email further states that if I fail to do the payment and as they have my bank details, marshmallow will keep charging and recharging my account until they get their money which they think I owe them. How can one trust such a company? And I am shocked such things can happen in the UK. A company without a contact number? Reviewed on: 3rd October 2022

No problems and a great price

I have not had to claim so I cannot tell you anything about their claims service but renewal was good and the price is right. Reviewed on: 28th September 2022

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Marshmallow: Car insurance reviews

50% decrease in 5 star reviews

160% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Marshmallow: Car insurance now

Marshmallow Car insurance reviews (335)

Excellent service

Steer Clear of this Company

Policy cost

Drive aboard

Quick Response

Fast and efficient

Helpful live chat

Dreadful

Untrusted company

No problems and a great price

Review Marshmallow: Car insurance now

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