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Marshmallow: Car insurance reviews

View other Marshmallow products
1.58
Based on 365 reviews, last reviewed 17th Apr 2026
100% increase in 5 star reviews
in the past 90 days
5% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
17%
See only 4 star reviews
2%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
79%

Latest highest rating:

5

User friendly Their rates are reasonable and their app is easy to use Reviewed on: 16th April 2026
Constance h's avatar
Constance h

Latest lowest rating:

1

I am beyond frustrated with this insurance company’s... I am beyond frustrated with this insurance company’s service. I requested my final No Claims Discount (NCD) certificate after my policy ended—somethi... Read more Reviewed on: 17th April 2026
Aqib J's avatar
Aqib J
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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

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Marshmallow Car insurance reviews (365)

Easy and Simple

5
Quick to set up with friendly helpful knowledgeable staff. Reviewed on: 23rd December 2022
B Maxwell's avatar
B Maxwell

Stay away from this company.

1
Took 2 weeks - to get the specific answer. Ended up paying insurance for my car which didn’t exist. They don’t have anyone person to speak. Stay away Totally messed customer service. Reviewed on: 19th December 2022
naseeb shrestha's avatar
naseeb shrestha

Awful response time to thier mess up

1
Made me pay a lot of money to get my car towed after telling me it would be free. Will not answer emails. No communication between towing company and their organisation… Reviewed on: 10th December 2022
Liss Jones's avatar
Liss Jones

Worst insurance company ever!!! Avoid like the plague!!

1
Marshmallow is the worst insurance company I have ever encountered. It took them 7 weeks to get my car booked into a garage and then when I was forced to arrange and pay for my own repairs they approved the quotation but are now refusing to pay what they agreed to pay! DONT’T EVER USE THIS INSURANCE COMPANY EVEN IF YOUR LIFE DEPENDED ON IT. they are INCOMPETENT and GREEDY and DISHONEST Reviewed on: 8th December 2022
jenan jaafar's avatar
jenan jaafar

this company will not give you the right NCD cert

1
Don't join this company unless you want to lose all your NCB/NCD. I joined this company 2 years ago with 6 years NCD. They accepted my NCD and show it in the my account as normal. While I got a 80% increase in my premium without making any claims, I decided to leave them. They just give me a 2 years NCD and refused to give me a 8 years certificate. And, all other insurance companies only willing to accept the NCD cert from the last insurer. I tried to make a complaint to Financial Ombudsman Service but they just returned to me that marshmallow is not registered in the UK and is not under their regulation. What a joke that an insurance company doing business in the UK is not under the local regulation. If you don't mind, use them. they know they can increase the premium in the 2nd year as your old NCD certificate can only valid for 1 year. Reviewed on: 6th December 2022
Peter Pan's avatar
Peter Pan

Very excellent customer service

5
Quick and easy procedure with very beautiful customer services Reviewed on: 6th December 2022
Kenneth 's avatar
Kenneth

Bonnie

5
Very helpful thanks to her she knows what she is doing Reviewed on: 5th December 2022
karwan akram's avatar
karwan akram

Terrible!

1
I would given them 0 stars if I could - when it comes to underground a repair it gets worse and worse. They outsource most of their process. You can’t get through to them and don’t have a direct line. Files get passed back and forth between departments and 3rd party companies and it’s gets worse and worse. If you choose a reputable garage for a repair they won’t pay them, rather they only pay what they think it should cost and then you pay the difference which defeats the purpose of insurance!! Stay away!! Reviewed on: 2nd December 2022
Imran Ali's avatar
Imran Ali

All their good reviews are not true until you get into an incident youll see their true colours

1
Avoiding to provide a courtesy car once your vehicle hits the garage and this is based on availability as stated in section 6 of your policy. So they’re happy to continue to take direct debit payments while my car is in their storage and no courtesy car has been given because of this. Awful service my claim has been ongoing for 3 months and i have not been provided with a courtesy car. Its all live chat based and each agent tells me something different. Reviewed on: 2nd December 2022
Miss E's avatar
Miss E

WORST CAR INSURANCE COMPANY

1
Such a very big mistake taking Marshmallow car insurance. My wife and daughter had a car accident almost 3weeks ago. Took 3days long before our car was towed by a salvaging car company from the area and says that our car will be write off so they are advised to take it to scrapyard. Recently we are contacted by a garage (Active Repair Accident) and says the car is repairable and they are still waiting a confirmation from the insurance to know the whereabout of our car for them to collect. Phoned the insurance and says they doesn't know or have the details where the exact location our car was kept. They don't give us proper information or update and keep us passing to their 3rd partner motor repair. Until now, we don't have any courtesy car which we are supposed to be entitled as it covers to our given policy and we're clueless whats the update of the situation. Such a very stressful and depressing experience not being treated fairly. We're paying properly for the insurance monthly but this is what we got. Reviewed on: 30th November 2022
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Romeo Jr. Estelloso

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