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Marshmallow: Car insurance reviews

View other Marshmallow products
1.70
Based on 315 reviews, last reviewed 9th Jul 2025
200% increase in 5 star reviews
in the past 90 days
57% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
19%
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2%
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1%
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1%
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77%

Latest highest rating:

5

I’m really grateful for the excellent service I’ve r... I’m really grateful for the excellent service I’ve received from Marshmallow Insurance. They’ve been understanding and supportive through every situat... Read more Reviewed on: 6th July 2025
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Hawa

Latest lowest rating:

1

Predatory Pricing & Poor Customer Service Policy Period: July 2024 - July 2025 Customer Since: 1 year, clean driving record Summary: Price Gouging & Unfair Practices Marshmallow attempted to i... Read more Reviewed on: 9th July 2025
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Ihor C
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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

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Marshmallow Car insurance reviews (315)

Terrible company to deal with

1
Cancelled my policy due to alleged fronting I’m 74 my named driver is 44! They have no proof other than an accusation. Fine but at least refund me! They won’t tell me how much they charging me for 7 days insurance and the want to bill me £75! For an accusation with no proof! TERRIBLE COMPANY AVOID AT ALL COSTS! Reviewed on: 30th August 2022
Gurdeep Sanger's avatar
Gurdeep Sanger

Best easy friendly

5
It came the cheapest for me on Confused.com. When setting up the insurance on line through marshmallow website, its quick easy and technological. All terms are quick and easy to understand, the way its all written and laid out. They are easily contactable online and super friendly. Reviewed on: 26th August 2022
Fezan Javid's avatar
Fezan Javid

Follow Beware - Marshmallow Insurance on Facebook

1
I have had the most awful experience, I have made a page and would appreciate people joining me and share your experiences and thoughts. possibly giving out advice to people who need help. from cancelled policy/claim to increased premiums and even filing a complaint. Search Beware Marshmallow Insurance on facebook to find it. Reviewed on: 22nd August 2022
Adam Gallichan's avatar
Adam Gallichan

Don't accept third party repairs from this company

1
I was hit by their insured while filling up my van with diesel . They promised a replacement van ,repairs at my choose of garage and £100 voucher . Four weeks later nothing and they are refusing to fix the engine light that came on and windscreen damage. Don't talk to them just set you own insurance on them . Reviewed on: 20th August 2022
J broughton's avatar
J broughton

Amazing value and experience

4
The website makes it so easy to review and amend your policy. If I had questions I know I could always give them a call Reviewed on: 14th August 2022
Alex Butler's avatar
Alex Butler

Horrendous

1
My garden wall was demolished by a car insured with Marshmallow. We attempted to make a claim, but were unable to contact the claims department. Eventually the driver managed to contact them, but was told to ring back next week as they were now closed till Tuesday. It took Marshmallow several weeks to contact us and ask for photographs of damage which we sent. We then had to wait over two weeks for a reply when they then asked us to provide two quotes. After quotes were sent it took the Claims department nearly a month to get back to us and only then because I asked them to confirm that they had received the quotes. They are now telling us that they would expect us to claim through our Household insurance or pay for the work ourselves and then send them an invoice which they will then send to their partner company S&G who will then review the credibility of the invoice and look to reimburse. All this having to be done by email, never a person to speak to. Reviewed on: 12th August 2022
Robbie McKennan's avatar
Robbie McKennan

Avoid like trash

1
I have been spammed with messages and emails after finishing my contract, nothing seems to work to stop it. The worst company, customer service hopeless. Reviewed on: 29th July 2022
D A's avatar
D A

They stole my money

1
I applied for car insurance and it said all would go ahead in the next few days. They took my money and the next day they decided to decline my policy. They refuned me a 1/4 of the ammont I paid due to "me cancelling" which i didnt they stop it before it began. Customer service was awful, no one to call as a purely online based. 100% avoid this disgusting insurance company or should say scammers. Reviewed on: 25th July 2022
Potter's avatar
Potter

Terrible

1
Left me 3 without repair and do not have a phone number still do not have car repaired Reviewed on: 23rd July 2022
Carole Broster-mcconville's avatar
Carole Broster-mcconville

Scammers

1
Took last payment of the policy then returned it to me claiming i hadnt paid it and demand more money on top of it. absolute scam i will not be paying this. Stay away from this place. Also had an accident in December 2021 which has still not been resolved... Reviewed on: 22nd July 2022
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Naztul

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