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Marshmallow: Car insurance reviews

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1.58
Based on 359 reviews, last reviewed 26th Feb 2026
No new 5 star reviews
in the past 90 days
164% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
17%
See only 4 star reviews
2%
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1%
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1%
See only 1 star reviews
79%

Latest highest rating:

5

Outstanding support and excellent service I had a truly excellent experience with Marshmallow. The support team, especially Bloom, went above and beyond to help me review my renewal price and ... Read more Reviewed on: 10th December 2025
Ebrahim Ghahremani 's avatar
Ebrahim Ghahremani

Latest lowest rating:

1

FCA-Regulated Insurer Ignoring Formal Cancellation This has been one of the most unacceptable customer service experiences I have ever encountered with a regulated insurer. I returned my vehicle to th... Read more Reviewed on: 26th February 2026
Vedrana V's avatar
Vedrana V
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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

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Marshmallow Car insurance reviews (359)

Bonnie

5
Very helpful thanks to her she knows what she is doing Reviewed on: 5th December 2022
karwan akram's avatar
karwan akram

Terrible!

1
I would given them 0 stars if I could - when it comes to underground a repair it gets worse and worse. They outsource most of their process. You can’t get through to them and don’t have a direct line. Files get passed back and forth between departments and 3rd party companies and it’s gets worse and worse. If you choose a reputable garage for a repair they won’t pay them, rather they only pay what they think it should cost and then you pay the difference which defeats the purpose of insurance!! Stay away!! Reviewed on: 2nd December 2022
Imran Ali's avatar
Imran Ali

All their good reviews are not true until you get into an incident youll see their true colours

1
Avoiding to provide a courtesy car once your vehicle hits the garage and this is based on availability as stated in section 6 of your policy. So they’re happy to continue to take direct debit payments while my car is in their storage and no courtesy car has been given because of this. Awful service my claim has been ongoing for 3 months and i have not been provided with a courtesy car. Its all live chat based and each agent tells me something different. Reviewed on: 2nd December 2022
Miss E's avatar
Miss E

WORST CAR INSURANCE COMPANY

1
Such a very big mistake taking Marshmallow car insurance. My wife and daughter had a car accident almost 3weeks ago. Took 3days long before our car was towed by a salvaging car company from the area and says that our car will be write off so they are advised to take it to scrapyard. Recently we are contacted by a garage (Active Repair Accident) and says the car is repairable and they are still waiting a confirmation from the insurance to know the whereabout of our car for them to collect. Phoned the insurance and says they doesn't know or have the details where the exact location our car was kept. They don't give us proper information or update and keep us passing to their 3rd partner motor repair. Until now, we don't have any courtesy car which we are supposed to be entitled as it covers to our given policy and we're clueless whats the update of the situation. Such a very stressful and depressing experience not being treated fairly. We're paying properly for the insurance monthly but this is what we got. Reviewed on: 30th November 2022
Romeo Jr. Estelloso's avatar
Romeo Jr. Estelloso

worthless company

1
Crap service. Took over a month to process. I have too many negative things to say about this company! there is hardly any phone correspondence, they try to screw me for the value of my written off vehicle where the damage was so minor it could easily be repaired. AVOID. After their mechanical evaluator told me what the car was worth they have now come back to me and said a value a lot less, ridiculous bs. I don't even know how they can do this. There was no verbal communication of the cars written off value. The car collection company keeps calling me to collect the car but we have not settled the write off, nor is it in my bank account. Reviewed on: 30th November 2022
Casey Mitchell's avatar
Casey Mitchell

Great to be a member of the right insurance company

4
Response to all my emergency needs Reviewed on: 30th November 2022
Kingsley 's avatar
Kingsley

inefficient and unprofessional

1
I had an accident 5th November and am writing this 25th November as precisely nothing has happened. The police removed my car and I had paid extra for a courtesy car. The courtesy car is only available when your vehicle is sent for repair so their failure to collect or even have it assessed clearly has no time limit. There is no customer service telephone number so it is only possible to communicate via the "APP" and it is evident that nobody cares and there is no evidence that customer service even exists in this company. They are not even worthy of 1 star Reviewed on: 25th November 2022
Kevin Betts's avatar
Kevin Betts

Very flexible cover

5
Quick to respond to details Fast in processing the cover Good in online application Reviewed on: 25th November 2022
Paul's avatar
Paul

First time user

4
Very easy to use and understand Reviewed on: 25th November 2022
Carline 's avatar
Carline

Easy and cheap car insurance

5
I need a quick to apply, affordable and full of options to choose manually car insurance. Marshmallow is totally what I wanted! Reviewed on: 24th November 2022
Marrie Kyrychenko's avatar
Marrie Kyrychenko

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