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Marshmallow: Car insurance reviews

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1.64
Based on 311 reviews, last reviewed 28th May 2025
No new 5 star reviews
in the past 90 days
36% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
18%
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2%
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1%
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1%
See only 1 star reviews
78%

Latest highest rating:

5

I had an accident and it was sorted out no bother. I had an accident and it was sorted out no bother. Hire car and everything and it was me hitting a raised pavement Reviewed on: 24th April 2025
Y boustead's avatar
Y boustead

Latest lowest rating:

1

an Awful company to deal with . an Awful company to deal with . My accident was in July 2024 not my fault , I still have not received my policy excess back . Despite over 8 emails se... Read more Reviewed on: 28th May 2025
Anthony H's avatar
Anthony H
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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

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Marshmallow Car insurance reviews (311)

Just brilliant

5
By far the best company I've been with, quick to respond, app is very easy to use, considerate staff the lot. Reviewed on: 19th September 2022
Chunky Crops's avatar
Chunky Crops

Easy to use and reliable

5
Fantastic insurance service. Application and quote process is very easy to use. Mobile app is super easy to keep track of my documents and policy information. Reviewed on: 13th September 2022
Nick Kime's avatar
Nick Kime

Scam avoid this company

1
Cancelled my insurance days after taking it out saying they are keeping £75 as I have false information, wouldn’t tell me what until I had gone down the complaints procedure apparently I used a false name ‘miss kayleigh’ which is my name absolute scammers Reviewed on: 4th September 2022
Kayleigh Forrest's avatar
Kayleigh Forrest

6 months later and still waiting...

1
6 months later and I'm still waiting for my incident to be resolved. Damage to my car caused by 3rd party, all details given when making the claim, including witness details. I've been passed between several companies to get my car fixed with no help from Marshmallow. I had to pay the excess and STILL waiting for that to be returned. Incident marked as my fault on my insurance despite all details given to prove otherwise. I will NOT be renewing my insurance with this company and I would STRONGLY recommend others avoid them too! Only given 1 star as I can't give 0 Reviewed on: 2nd September 2022
Simon Bunyard's avatar
Simon Bunyard

never use they worse experience ever

1
Had to make a claim and the only way to communicate with them is over a chat which is fine if they respond. Between each sentence you may have to wait for an hour. Adding to this the representatives has no clue what they are talking about. Not only that. A settlement has been agreed and when i was chasing them for payment they did not know what is going on. So i explain all over again and nothing happens. 6 weeks into the claim and i have nothing, no information no updates and now they even stopped responding on the chat. Not sure where to turn next. I have never had such poor customer experience with any organisation i have dealt with in my life. I am 54 so that tells a lot. Reviewed on: 1st September 2022
Mo Najjar's avatar
Mo Najjar

Marshmallow Took my money then cancelled a couple days later

1
My dad went with these at it was the cheapest for me to go on as a named driver as I have just passed my test…. They took £125 on Friday the 26th august and on Wednesday they cancelled sayin they have reasonable grounds that we misrepresented the owner so that myself could get an insurance policy… my dad is the owner of the car the log book is on his name he is the main driver.. they r scammers they said they have cancelled and there is a £75 cancellation fee but that’s a load of crap as u look on ur policy documents a and if I it’s cancelled with in 14 days there is only a £25 fee so where r they gettin 75 from… also look them up they are an insurance company for foreigners that just moved to the uk.. PLEASE EVERYONE DONT ISE THEM THEY WILL TAKE UR MONEY AND CANCEL IN A COUPLE OF DAYS Reviewed on: 31st August 2022
kimbodawson@outlook.com's avatar
[email protected]

Terrible company to deal with

1
Cancelled my policy due to alleged fronting I’m 74 my named driver is 44! They have no proof other than an accusation. Fine but at least refund me! They won’t tell me how much they charging me for 7 days insurance and the want to bill me £75! For an accusation with no proof! TERRIBLE COMPANY AVOID AT ALL COSTS! Reviewed on: 30th August 2022
Gurdeep Sanger's avatar
Gurdeep Sanger

Best easy friendly

5
It came the cheapest for me on Confused.com. When setting up the insurance on line through marshmallow website, its quick easy and technological. All terms are quick and easy to understand, the way its all written and laid out. They are easily contactable online and super friendly. Reviewed on: 26th August 2022
Fezan Javid's avatar
Fezan Javid

Follow Beware - Marshmallow Insurance on Facebook

1
I have had the most awful experience, I have made a page and would appreciate people joining me and share your experiences and thoughts. possibly giving out advice to people who need help. from cancelled policy/claim to increased premiums and even filing a complaint. Search Beware Marshmallow Insurance on facebook to find it. Reviewed on: 22nd August 2022
Adam Gallichan's avatar
Adam Gallichan

Don't accept third party repairs from this company

1
I was hit by their insured while filling up my van with diesel . They promised a replacement van ,repairs at my choose of garage and £100 voucher . Four weeks later nothing and they are refusing to fix the engine light that came on and windscreen damage. Don't talk to them just set you own insurance on them . Reviewed on: 20th August 2022
J broughton's avatar
J broughton

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