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Marshmallow: Car insurance reviews

View other Marshmallow products
1.73
Based on 372 reviews, last reviewed 10th Jul 2026
100% decrease in 5 star reviews
in the past 90 days
61% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
17%
See only 4 star reviews
2%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
80%

Latest highest rating:

5

User friendly Their rates are reasonable and their app is easy to use Reviewed on: 16th April 2026
Constance h's avatar
Constance h

Latest lowest rating:

1

EXTREME WARNING: AVOID MARSHMALLOW EXTREME WARNING: AVOID MARSHMALLOW — ONE SMALL ERROR CAN LEAVE YOU CANCELLED, FINED, UNINSURED AND FACING YEARS OF HIGHER PREMIUMS Policy number: MM0... Read more Reviewed on: 10th July 2026
AHMAD BOUCHI's avatar
AHMAD BOUCHI
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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

Review Marshmallow: Car insurance now

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Marshmallow Car insurance reviews (372)

!!!!!!!DO NOT USE THEM!!!!!!!!!

1
Nearing 6 weeks with no claim payout, lying say it was my bank. Bank said no such attempt was made. Then there was an issue with my drivers licence. Then when that was verified it was a problem with my address. Its the biggest scam going!!!!!!! Reviewed on: 23rd February 2023
Byron Cossey's avatar
Byron Cossey

Online chat response time was 4 days!

1
That means they don’t have customer service. There is no phone number to call. They have full control on whether they reply the online chat and email or not. They responded my online chat query 4 days later after I have found a way to do it myself! If it’s an issue, they most likely would not reply. Best of luck if you are using them! Reviewed on: 20th February 2023
a zinger's avatar
a zinger

very very bad

1
This is one of the most horrible company. i been i car accident since 20 january and it wasn’t my fault and they decided me as total lost and written off my car, i dont know how else to deal with them and not just that i have been 1 month and still nothing. and after they come to me to let me know the car is written off as total lost, and they never come and see my car at all and decide whatever they wanted and the car cost me £8000 and tey value my car £7380 minus £750 acces and minus £2080 to pay the whole insurance so they want to give to me £4550 and to take my car,this is o unacceptable… after they give me until 30 days to put in insuranc another car. i did buy 2 days ago another car cheaper one and the insurance will cost a year 1 £1800 less . they accepted to insure my vw and they still charged me £243 a months and they took my money on my bank without been agreed they charged me same like the price i was for my mercedes E clas, they cancel the insurance to my mercedes and transferred to my golf vw and priced me same money and they still wants to pay to them £2080 for whole year insurance ATTENTION my name is Justin whoever had very bad experience with this company i’m texting to call everyone to join me i will start a court against them i will shoot down this company so they will not ript of anomyre other customers. this is my contact number 07383867210 Reviewed on: 17th February 2023
Tini 31's avatar
Tini 31

Very good service from Marshmallow

5
Florence is very helpful and polite. She solved my problem quickly. Reviewed on: 17th February 2023
Chun Hong Ha's avatar
Chun Hong Ha

Overall it was a good experience.

5
It was a good experience and very nice staff and I'm satisfied with marshmallow team. Reviewed on: 17th February 2023
Sandy Uk's avatar
Sandy Uk

Absolutely Terrible

1
No customer service at all. Live chat is shocking and they only reply if they want too. While in a full blown conversation, as soon as I said ‘you don’t realise the financial stress you are putting me under’ as I’ve now been waiting around 4 months for my claim payment (with no car to use) they just don’t reply. Can’t even stress how much you should stay clear of this shambles of a company! Reviewed on: 17th February 2023
Amy Humphreys's avatar
Amy Humphreys

It is not insurance company it is just money collector

1
I reported my car accident on Jan 23, after 2 weeks of chatting through their application( no phone number), they assigned me for a garage 35 mile from my house, then the garage denied my car, 5 days of chatting on their application they assigned again the same garage, I booked with a local garage, but after 25 days from accident report, they are not responding to the garage estimations... Just avoid this company, and their poor communication application. Reviewed on: 16th February 2023
Pierce Yousef's avatar
Pierce Yousef

The worst Insurance Company

1
Marshmallow is the worst insurance company I used ever. As a nature 8f insurance companies, they should help your bad condition and support you in bad occasions. They are looking forward for how to not support the customer and they're really successful for finding all open points. I'd never suggest to someone this bad company. Stay away, don't regret. Reviewed on: 6th February 2023
Berkay ERTAN's avatar
Berkay ERTAN

Avoid like the plague

1
They never answer the live chat over a month to sort out a crash and still no payment you have to chase up and can not get through to anyone you get one message then they turn live chat to away and ignore you this insurance is a con artist Reviewed on: 3rd February 2023
claire rice's avatar
claire rice

DO NOT USE THEM. MADE THE LAST YEAR OF MY LIFE SO MUCH HARDER

1
They do not set up a direct debit for payment, you give them your details and then they attempt to take payment once a month, but most of the tome they cannot do so, and then they send emails to your junk box saying they have not been able to take payment and then try and cancel your insurance. They give you 21 days to pay, but how often do you check your junk email on your personal email box. They have the ability to text or notify you through the app, where they have the bank details for payment too, but again decide not too/ I have now had my insurance cancelled 11 months and 3 weeks in, will not receive my no claims for the year and have been reported for a cancelled insurance policy. THIS COMPANY ARE SET UP TO TRY AND MAKE YOU FAIL. DO NOT USE THEM. Reviewed on: 25th January 2023
Ross 's avatar
Ross

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