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Marshmallow: Car insurance reviews

Name: Car insurance
Rating: 1.83 (316 reviews)

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1.70

Based on 316 reviews, last reviewed 11th Aug 2025

100% increase in 5 star reviews

in the past 90 days

57% decrease in 1 star reviews

in the past 90 days

19%

77%

Latest highest rating:

5

I’m really grateful for the excellent service I’ve r... I’m really grateful for the excellent service I’ve received from Marshmallow Insurance. They’ve been understanding and supportive through every situat... Read more Reviewed on: 6th July 2025

Latest lowest rating:

1

Why there’s no option for zero star, that’s the reas... Why there’s no option for zero star, that’s the reason i gave one star. I have premium insurance policy, as per that they can’t charge me for admin f... Read more Reviewed on: 11th August 2025

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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

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Marshmallow Car insurance reviews (316)

No problems and a great price

I have not had to claim so I cannot tell you anything about their claims service but renewal was good and the price is right. Reviewed on: 28th September 2022

Very good chat

I am delighted with the work by chat, very fast service, everything very easy! Reviewed on: 23rd September 2022

Appreciated

Convenient , good experience , very much appreciated Reviewed on: 22nd September 2022

Helpful Staff

Had an issue where i was unable to drive for 6 months due to a first seizure, marshmallow were helpful right from the start by assuring me my car would still be insured etc etc and when it came to driving again after the six months was up they were were super helpful in getting me back and making sure all documents and everything was up to date. Reviewed on: 22nd September 2022

Very patient and helpful

Delilah is very patient to explain to me how the change of address impact my policy. I made a bit confusion to her at the beginning but she’s still very nice to continue to help. Reviewed on: 20th September 2022

Just brilliant

By far the best company I've been with, quick to respond, app is very easy to use, considerate staff the lot. Reviewed on: 19th September 2022

Easy to use and reliable

Fantastic insurance service. Application and quote process is very easy to use. Mobile app is super easy to keep track of my documents and policy information. Reviewed on: 13th September 2022

Scam avoid this company

Cancelled my insurance days after taking it out saying they are keeping £75 as I have false information, wouldn’t tell me what until I had gone down the complaints procedure apparently I used a false name ‘miss kayleigh’ which is my name absolute scammers Reviewed on: 4th September 2022

6 months later and still waiting...

6 months later and I'm still waiting for my incident to be resolved. Damage to my car caused by 3rd party, all details given when making the claim, including witness details. I've been passed between several companies to get my car fixed with no help from Marshmallow. I had to pay the excess and STILL waiting for that to be returned. Incident marked as my fault on my insurance despite all details given to prove otherwise. I will NOT be renewing my insurance with this company and I would STRONGLY recommend others avoid them too! Only given 1 star as I can't give 0 Reviewed on: 2nd September 2022

never use they worse experience ever

Had to make a claim and the only way to communicate with them is over a chat which is fine if they respond. Between each sentence you may have to wait for an hour. Adding to this the representatives has no clue what they are talking about. Not only that. A settlement has been agreed and when i was chasing them for payment they did not know what is going on. So i explain all over again and nothing happens. 6 weeks into the claim and i have nothing, no information no updates and now they even stopped responding on the chat. Not sure where to turn next. I have never had such poor customer experience with any organisation i have dealt with in my life. I am 54 so that tells a lot. Reviewed on: 1st September 2022

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Marshmallow: Car insurance reviews

100% increase in 5 star reviews

57% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Marshmallow: Car insurance now

Marshmallow Car insurance reviews (316)

No problems and a great price

Very good chat

Appreciated

Helpful Staff

Very patient and helpful

Just brilliant

Easy to use and reliable

Scam avoid this company

6 months later and still waiting...

never use they worse experience ever

Review Marshmallow: Car insurance now

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