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Marshmallow: Car insurance reviews

View other Marshmallow products
1.81
Based on 368 reviews, last reviewed 2nd Jun 2026
100% increase in 5 star reviews
in the past 90 days
75% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
17%
See only 4 star reviews
2%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
79%

Latest highest rating:

5

User friendly Their rates are reasonable and their app is easy to use Reviewed on: 16th April 2026
Constance h's avatar
Constance h

Latest lowest rating:

1

Would advise avoiding Marshmallow I’m very dissatisfied with my experience of Marshmallow Car Insurance and would advise people to look for other companies. I intended to take out a po... Read more Reviewed on: 2nd June 2026
Mark's avatar
Mark
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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

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Marshmallow Car insurance reviews (368)

Overall it was a good experience.

5
It was a good experience and very nice staff and I'm satisfied with marshmallow team. Reviewed on: 17th February 2023
Sandy Uk's avatar
Sandy Uk

Absolutely Terrible

1
No customer service at all. Live chat is shocking and they only reply if they want too. While in a full blown conversation, as soon as I said ‘you don’t realise the financial stress you are putting me under’ as I’ve now been waiting around 4 months for my claim payment (with no car to use) they just don’t reply. Can’t even stress how much you should stay clear of this shambles of a company! Reviewed on: 17th February 2023
Amy Humphreys's avatar
Amy Humphreys

It is not insurance company it is just money collector

1
I reported my car accident on Jan 23, after 2 weeks of chatting through their application( no phone number), they assigned me for a garage 35 mile from my house, then the garage denied my car, 5 days of chatting on their application they assigned again the same garage, I booked with a local garage, but after 25 days from accident report, they are not responding to the garage estimations... Just avoid this company, and their poor communication application. Reviewed on: 16th February 2023
Pierce Yousef's avatar
Pierce Yousef

The worst Insurance Company

1
Marshmallow is the worst insurance company I used ever. As a nature 8f insurance companies, they should help your bad condition and support you in bad occasions. They are looking forward for how to not support the customer and they're really successful for finding all open points. I'd never suggest to someone this bad company. Stay away, don't regret. Reviewed on: 6th February 2023
Berkay ERTAN's avatar
Berkay ERTAN

Avoid like the plague

1
They never answer the live chat over a month to sort out a crash and still no payment you have to chase up and can not get through to anyone you get one message then they turn live chat to away and ignore you this insurance is a con artist Reviewed on: 3rd February 2023
claire rice's avatar
claire rice

DO NOT USE THEM. MADE THE LAST YEAR OF MY LIFE SO MUCH HARDER

1
They do not set up a direct debit for payment, you give them your details and then they attempt to take payment once a month, but most of the tome they cannot do so, and then they send emails to your junk box saying they have not been able to take payment and then try and cancel your insurance. They give you 21 days to pay, but how often do you check your junk email on your personal email box. They have the ability to text or notify you through the app, where they have the bank details for payment too, but again decide not too/ I have now had my insurance cancelled 11 months and 3 weeks in, will not receive my no claims for the year and have been reported for a cancelled insurance policy. THIS COMPANY ARE SET UP TO TRY AND MAKE YOU FAIL. DO NOT USE THEM. Reviewed on: 25th January 2023
Ross 's avatar
Ross

Possibly the worse insurance company

1
Do not use these Read all the reviews on trust pilot Everything seems good until you make a claim 8 days without a car No courtesy car Only just found out where our car is now Terrible company Reviewed on: 20th January 2023
Peter's avatar
Peter

Poor company

1
Take money then tell you that you are not insured until you products your driving licence. They say if they don’t receive a copy of your licence they refund you in a week. That’s ok if you have lots of money and can go pay again. That just appalling service a reflection of who is at the top and what’s they about no doubt! Reviewed on: 20th January 2023
Edward Watt's avatar
Edward Watt

First rate customer service

5
Response time and helpfulness is unbeatable. Direct email communication, no call centre or generic email enquiry. Very happy Reviewed on: 11th January 2023
Nicola Fanta's avatar
Nicola Fanta

So far so good

4
No problems so far but early days yet. Reviewed on: 11th January 2023
Peter Dupree's avatar
Peter Dupree

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