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Marshmallow: Car insurance reviews

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1.70
Based on 315 reviews, last reviewed 9th Jul 2025
200% increase in 5 star reviews
in the past 90 days
57% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
19%
See only 4 star reviews
2%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
77%

Latest highest rating:

5

I’m really grateful for the excellent service I’ve r... I’m really grateful for the excellent service I’ve received from Marshmallow Insurance. They’ve been understanding and supportive through every situat... Read more Reviewed on: 6th July 2025
Hawa 's avatar
Hawa

Latest lowest rating:

1

Predatory Pricing & Poor Customer Service Policy Period: July 2024 - July 2025 Customer Since: 1 year, clean driving record Summary: Price Gouging & Unfair Practices Marshmallow attempted to i... Read more Reviewed on: 9th July 2025
Ihor C's avatar
Ihor C
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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

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Marshmallow Car insurance reviews (315)

Very good chat

5
I am delighted with the work by chat, very fast service, everything very easy! Reviewed on: 23rd September 2022
Andressa Bernart's avatar
Andressa Bernart

Appreciated

5
Convenient , good experience , very much appreciated Reviewed on: 22nd September 2022
Anonymous's avatar
Anonymous

Helpful Staff

5
Had an issue where i was unable to drive for 6 months due to a first seizure, marshmallow were helpful right from the start by assuring me my car would still be insured etc etc and when it came to driving again after the six months was up they were were super helpful in getting me back and making sure all documents and everything was up to date. Reviewed on: 22nd September 2022
Katharine Swann's avatar
Katharine Swann

Very patient and helpful

5
Delilah is very patient to explain to me how the change of address impact my policy. I made a bit confusion to her at the beginning but she’s still very nice to continue to help. Reviewed on: 20th September 2022
Wai Chung Lee's avatar
Wai Chung Lee

Just brilliant

5
By far the best company I've been with, quick to respond, app is very easy to use, considerate staff the lot. Reviewed on: 19th September 2022
Chunky Crops's avatar
Chunky Crops

Easy to use and reliable

5
Fantastic insurance service. Application and quote process is very easy to use. Mobile app is super easy to keep track of my documents and policy information. Reviewed on: 13th September 2022
Nick Kime's avatar
Nick Kime

Scam avoid this company

1
Cancelled my insurance days after taking it out saying they are keeping £75 as I have false information, wouldn’t tell me what until I had gone down the complaints procedure apparently I used a false name ‘miss kayleigh’ which is my name absolute scammers Reviewed on: 4th September 2022
Kayleigh Forrest's avatar
Kayleigh Forrest

6 months later and still waiting...

1
6 months later and I'm still waiting for my incident to be resolved. Damage to my car caused by 3rd party, all details given when making the claim, including witness details. I've been passed between several companies to get my car fixed with no help from Marshmallow. I had to pay the excess and STILL waiting for that to be returned. Incident marked as my fault on my insurance despite all details given to prove otherwise. I will NOT be renewing my insurance with this company and I would STRONGLY recommend others avoid them too! Only given 1 star as I can't give 0 Reviewed on: 2nd September 2022
Simon Bunyard's avatar
Simon Bunyard

never use they worse experience ever

1
Had to make a claim and the only way to communicate with them is over a chat which is fine if they respond. Between each sentence you may have to wait for an hour. Adding to this the representatives has no clue what they are talking about. Not only that. A settlement has been agreed and when i was chasing them for payment they did not know what is going on. So i explain all over again and nothing happens. 6 weeks into the claim and i have nothing, no information no updates and now they even stopped responding on the chat. Not sure where to turn next. I have never had such poor customer experience with any organisation i have dealt with in my life. I am 54 so that tells a lot. Reviewed on: 1st September 2022
Mo Najjar's avatar
Mo Najjar

Marshmallow Took my money then cancelled a couple days later

1
My dad went with these at it was the cheapest for me to go on as a named driver as I have just passed my test…. They took £125 on Friday the 26th august and on Wednesday they cancelled sayin they have reasonable grounds that we misrepresented the owner so that myself could get an insurance policy… my dad is the owner of the car the log book is on his name he is the main driver.. they r scammers they said they have cancelled and there is a £75 cancellation fee but that’s a load of crap as u look on ur policy documents a and if I it’s cancelled with in 14 days there is only a £25 fee so where r they gettin 75 from… also look them up they are an insurance company for foreigners that just moved to the uk.. PLEASE EVERYONE DONT ISE THEM THEY WILL TAKE UR MONEY AND CANCEL IN A COUPLE OF DAYS Reviewed on: 31st August 2022
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