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Marshmallow: Car insurance reviews

View other Marshmallow products
1.58
Based on 359 reviews, last reviewed 26th Feb 2026
No new 5 star reviews
in the past 90 days
164% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
17%
See only 4 star reviews
2%
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1%
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1%
See only 1 star reviews
79%

Latest highest rating:

5

Outstanding support and excellent service I had a truly excellent experience with Marshmallow. The support team, especially Bloom, went above and beyond to help me review my renewal price and ... Read more Reviewed on: 10th December 2025
Ebrahim Ghahremani 's avatar
Ebrahim Ghahremani

Latest lowest rating:

1

FCA-Regulated Insurer Ignoring Formal Cancellation This has been one of the most unacceptable customer service experiences I have ever encountered with a regulated insurer. I returned my vehicle to th... Read more Reviewed on: 26th February 2026
Vedrana V's avatar
Vedrana V
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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

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Marshmallow Car insurance reviews (359)

So far so good

4
No problems so far but early days yet. Reviewed on: 11th January 2023
Peter Dupree's avatar
Peter Dupree

Would not pay claim

1
I had an accident and tried to claim. They used a loop hole to avoid fixing my car. I have been driving for 20 years and made 3 claims before in that time. All without fuss. They took 3 weeks of boucning emails to simply tell me to take a hike. I will be pursuing through the independent ombudsmen. Speaking to someone is almost impossible. Reviewed on: 9th January 2023
James Mawby's avatar
James Mawby

Clear and informative.

5
Been chatting to Catherine using the online chat on the Marshmallow app, she's been of great help and responds quick. Happy with her services. Reviewed on: 4th January 2023
Tom Mandofa's avatar
Tom Mandofa

The staff at Marshmallow is highly professional and friendly, I had to update my policy they completed the entire process within a few minutes.

5
The staff at Marshmallow specially Beatrice is highly professional and friendly, I had to update my policy they completed the entire process within a few minutes. Reviewed on: 28th December 2022
Irfan Yousaf's avatar
Irfan Yousaf

Easy and Simple

5
Quick to set up with friendly helpful knowledgeable staff. Reviewed on: 23rd December 2022
B Maxwell's avatar
B Maxwell

Stay away from this company.

1
Took 2 weeks - to get the specific answer. Ended up paying insurance for my car which didn’t exist. They don’t have anyone person to speak. Stay away Totally messed customer service. Reviewed on: 19th December 2022
naseeb shrestha's avatar
naseeb shrestha

Awful response time to thier mess up

1
Made me pay a lot of money to get my car towed after telling me it would be free. Will not answer emails. No communication between towing company and their organisation… Reviewed on: 10th December 2022
Liss Jones's avatar
Liss Jones

Worst insurance company ever!!! Avoid like the plague!!

1
Marshmallow is the worst insurance company I have ever encountered. It took them 7 weeks to get my car booked into a garage and then when I was forced to arrange and pay for my own repairs they approved the quotation but are now refusing to pay what they agreed to pay! DONT’T EVER USE THIS INSURANCE COMPANY EVEN IF YOUR LIFE DEPENDED ON IT. they are INCOMPETENT and GREEDY and DISHONEST Reviewed on: 8th December 2022
jenan jaafar's avatar
jenan jaafar

this company will not give you the right NCD cert

1
Don't join this company unless you want to lose all your NCB/NCD. I joined this company 2 years ago with 6 years NCD. They accepted my NCD and show it in the my account as normal. While I got a 80% increase in my premium without making any claims, I decided to leave them. They just give me a 2 years NCD and refused to give me a 8 years certificate. And, all other insurance companies only willing to accept the NCD cert from the last insurer. I tried to make a complaint to Financial Ombudsman Service but they just returned to me that marshmallow is not registered in the UK and is not under their regulation. What a joke that an insurance company doing business in the UK is not under the local regulation. If you don't mind, use them. they know they can increase the premium in the 2nd year as your old NCD certificate can only valid for 1 year. Reviewed on: 6th December 2022
Peter Pan's avatar
Peter Pan

Very excellent customer service

5
Quick and easy procedure with very beautiful customer services Reviewed on: 6th December 2022
Kenneth 's avatar
Kenneth

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