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Marshmallow: Car insurance reviews

View other Marshmallow products
1.72
Based on 325 reviews, last reviewed 6th Nov 2025
50% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
18%
See only 4 star reviews
2%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
78%

Latest highest rating:

5

All good with Marshmallow insurance All good with Marshmallow insurance Reviewed on: 5th September 2025
Marius M's avatar
Marius M

Latest lowest rating:

1

Worst Experience with Marshmallow Insurance Worst experience with Marshmallow Insurance Tried to cancel my policy, but their AI-only system makes it impossible to reach a human. My renewal jumpe... Read more Reviewed on: 6th November 2025
Muthukumar M's avatar
Muthukumar M
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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

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Marshmallow Car insurance reviews (325)

So easy to sign up

5
Easy no hassles and quick to do the experience was easy also Reviewed on: 23rd November 2022
denise_abel@hotmail.co.uk's avatar
[email protected]

So easy to use and very well priced

5
The app is brilliant and requires much less haste than other companies for reg changes and lump payments etc. would highly recommend Reviewed on: 23rd November 2022
Tom Brown's avatar
Tom Brown

Con....

1
Car was written off through no fault of my own and the **** amount they offered is laughable... now the car is the other end of the country and they want nearly 3 grand in storage to release it... **** **** *** ****** Reviewed on: 22nd November 2022
Mark's avatar
Mark

Worst car insurance

1
STAY AWAY FROM THIS INSURANCE!! Worst mistake i ever made. Was great and straight forward at first until my car got stolen and torched. It's been over 2 months now without a another car. Poor communication, they fob you off to different people, you can only speak to them on an online chat and all you get as a response is a copy and paste text that they all get given rather than actually having a proper discussion on claims Reviewed on: 17th November 2022
Zoe Knowles's avatar
Zoe Knowles

Renewal Discussion

5
lulu was really helpful. I just wish there were phone lines for just quick communication. Reviewed on: 12th November 2022
Gracious Mugova's avatar
Gracious Mugova

helpful

5
The staffs are very helpful. They are able to reduce my premium when I change my address Reviewed on: 9th November 2022
Dr Sean Chemistry's avatar
Dr Sean Chemistry

No Problems Until you make a claim

2
The company was easy to use and very straight forward. Good app and easy to use and very responsive and had no problems “ UNTIL “ I made a claim . As soon as I had to make a claim , they basically ignored me for over 7 days at a time and the claim has been going on now for over two months . Asked for ridiculous documentation which has no relevance to the claim or the insurance policy. Never got told of the progress of the claim and still have no idea what’s going on . Still haven’t received payment. Good company if you don’t make a claim if you do good luck with getting any money . Reviewed on: 5th November 2022
Michael Jenkins's avatar
Michael Jenkins

Effective service

5
Fantastic and efficient response Reviewed on: 4th November 2022
Anthony 's avatar
Anthony

DO NOT USE

1
Like any business you can only really judge them when something goes wrong, or as an insurance co, when you need to claim. Marshmallow are appalling. Hours waiting for live chat response, no responses to emails, on hold for 45 mins + to their claim partners. Made a claim 18 months ago and still not resolved. This business should not be allowed to trade. DO NOT USE. Reviewed on: 31st October 2022
Unlucky I chose Marshmallow's avatar
Unlucky I chose Marshmallow

Great, until...

1
Well, the price they offer you is great and if you don't need to use your policy, you're fine. However, note that they automatically put auto-renew onto your policy and don't inform you. So after a year you have a massive chunk of money (£700 in my case), disappear from your account. In the days leading up to this I didn't receive a single text, call or email to tell me my policy was about to auto-renew. I wouldn't have been inclined to write a review had this been my only experience with them but considering what has happened since, I now realise how cynical of a move this was from them. They also don't have a number to call to rectify problems like this. Instead, they have a online chat bot system that times out if you're not active. The past 2-3 times I've used this system, my initial message hasn't been answered for over two hours. And now I've been involved in an accident and I need to make a claim. This is where it gets really bad. After logging the claim, they immediately outsource the claim to a secondary company called MRN. This company DO have a call line but expect to wait about 40 minutes to reach somebody. I had a crash on a Wednesday morning and my car was recovered and taken away. It took until the following Tuesday for pictures to be taken and sent to MRN's in-house engineer to assess if it was a total loss or not. It's now the Friday after that and the engineer hasn't looked at my photos yet. Presumably this engineer sits in a central location and goes through photos on their computer - it can't take more than 10 minutes to assess each claim. So unless MRN are handling every insurance total loss claim in the country, and they've only got one engineer working on processing claims, I've got no idea how it could take this long. So it's now a week and a half after my accident and my car hasn't even been assessed yet. I haven't received a single update by email or text from Marshmallow or MRN, I've had to chase them and sit and listen to hold music to get the minimal updates I have got. I'm trying to imagine what would happen to me if I was this slow and bad at communicating in my job. I'd probably be sacked after 2 days. Avoid at all costs. Reviewed on: 28th October 2022
Will I's avatar
Will I

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