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Marshmallow: Car insurance reviews

View other Marshmallow products
1.81
Based on 367 reviews, last reviewed 8th May 2026
100% increase in 5 star reviews
in the past 90 days
79% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
17%
See only 4 star reviews
2%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
79%

Latest highest rating:

5

User friendly Their rates are reasonable and their app is easy to use Reviewed on: 16th April 2026
Constance h's avatar
Constance h

Latest lowest rating:

1

Very disappointing and stressful experience overall Very disappointing and stressful experience overall. I paid a very high monthly premium for what was presented as comprehensive insurance with courte... Read more Reviewed on: 8th May 2026
Anonymous's avatar
Anonymous
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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

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Marshmallow Car insurance reviews (367)

fast and effective

5
Since I enrolled the policy, the company deliver their care and best quotation to me. Simple and direct policy make me happy and satisfied. Thank you Reviewed on: 24th November 2022
Jacqueline 's avatar
Jacqueline

BEWARE DONT USE

1
Awful company that as others have stated will not pay out when a claim is made. Car was stolen of our drive months ago and I am still chasing to get a payout. Nobody moves your claims along all you get are automated responses. Would not recommend to anybody and would actively say DO NOT USE THEM. Reviewed on: 24th November 2022
Sam roach's avatar
Sam roach

So easy to sign up

5
Easy no hassles and quick to do the experience was easy also Reviewed on: 23rd November 2022
denise_abel@hotmail.co.uk's avatar
[email protected]

So easy to use and very well priced

5
The app is brilliant and requires much less haste than other companies for reg changes and lump payments etc. would highly recommend Reviewed on: 23rd November 2022
Tom Brown's avatar
Tom Brown

Con....

1
Car was written off through no fault of my own and the **** amount they offered is laughable... now the car is the other end of the country and they want nearly 3 grand in storage to release it... **** **** *** ****** Reviewed on: 22nd November 2022
Mark's avatar
Mark

Worst car insurance

1
STAY AWAY FROM THIS INSURANCE!! Worst mistake i ever made. Was great and straight forward at first until my car got stolen and torched. It's been over 2 months now without a another car. Poor communication, they fob you off to different people, you can only speak to them on an online chat and all you get as a response is a copy and paste text that they all get given rather than actually having a proper discussion on claims Reviewed on: 17th November 2022
Zoe Knowles's avatar
Zoe Knowles

Renewal Discussion

5
lulu was really helpful. I just wish there were phone lines for just quick communication. Reviewed on: 12th November 2022
Gracious Mugova's avatar
Gracious Mugova

helpful

5
The staffs are very helpful. They are able to reduce my premium when I change my address Reviewed on: 9th November 2022
Dr Sean Chemistry's avatar
Dr Sean Chemistry

No Problems Until you make a claim

2
The company was easy to use and very straight forward. Good app and easy to use and very responsive and had no problems “ UNTIL “ I made a claim . As soon as I had to make a claim , they basically ignored me for over 7 days at a time and the claim has been going on now for over two months . Asked for ridiculous documentation which has no relevance to the claim or the insurance policy. Never got told of the progress of the claim and still have no idea what’s going on . Still haven’t received payment. Good company if you don’t make a claim if you do good luck with getting any money . Reviewed on: 5th November 2022
Michael Jenkins's avatar
Michael Jenkins

Effective service

5
Fantastic and efficient response Reviewed on: 4th November 2022
Anthony 's avatar
Anthony

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