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Review of the Marshmallow, Car insurance:

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Worst company ever

I have had my accident since 28th Feb and on the same day I made the claim. I have not received a courtesy car and noe one has come to collect my car. As this horrible company is only online they take hours to reply back. When i ask for updates they pass me through various companies. All i have heard is lies and excuses. The day i made the claim i told them that the other driver has a dashcam, which will prove that its the other drivers fault, it still took them till 7th March to submit a claim for the dashcam. I sent them photos of where and how the accident happened and still they are saying it s split decision, meaning i will need to pay for excess. I was told that i can pay for excess once my car has been fixed and just today they change theiir own words and are saying i will need to pay on the spot of car collection. The way this company works and all other companies partnered with them is soo horrible. I would advise not to use them. I'd rather pay more money but get better service. Reviewed on: 21st March 2022

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