Write a review

Marshmallow: Car Insurance reviews

Name: Car Insurance
Rating: 1.84 (290 reviews)

View other Marshmallow products

1.66

Based on 290 reviews, last reviewed 10th Jan 2025

100% increase in 5 star reviews

in the past 90 days

38% decrease in 1 star reviews

in the past 90 days

19%

77%

Latest highest rating:

5

I ve meet a very good customer service I ve meet a very good customer service Reviewed on: 25th November 2024

Latest lowest rating:

1

Your life is in danger with Marshmallow People DO NOT GO FOR MARSHMALLOW. They will offer you cheap insurance to hunt you when you are vulnerable the most. But it will cost you more in the f... Read more Reviewed on: 10th January 2025

Read all reviews See your review

About this product

Check out the Marshmallow car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your new provider.

Marshmallow was founded in 2015, dedicated to providing affordable insurance to those often hit with outrageously high quotes, like students and expats. Marshmallow designed its own systems and writes its own policies, claiming to provide cheaper car and van insurance for all.

Perhaps you have a low credit score and find many insurers penalise you for this,or maybe you’re an expat without a UK driving licence, again, paying extra for your insurance? Marshmallow claims to have affordable policies for all, regardless of factors such as these. Read the Marshmallow car insurance reviews on Smart Money People to see how well the company lives up to these claims.

Have you had an insurance policy with Marshmallow? Did you find your premium cost reasonable in comparison to other quotes? Was the level of cover suited to your needs? How did you find communications with Marshmallow: was the customer service team friendly and helpful with fast response times? Did you have to make a claim on your policy, and if so, how well was it dealt with? Whether positive or negative, leave a Marshmallow car insurance review today to help us increase trust and transparency in financial services.

Marshmallow Car Insurance reviews (290)

Review of the Marshmallow, Car Insurance:

After getting the insurance, they will ask all the d...

After getting the insurance, they will ask all the documents and then cancel it saying we have provided wrong information and then cancel it and make us feel as if we are fraudulent. Insane this is. Will not recommend it to any one. Reviewed on: 28th October 2024

Avoid at all cost all they will do is take your money.

So I took out insurance less than 2 weeks ago and tried canceling it, as you are supposed to get a 14 day cooling off BUT no this company not only over charged me they took all the money then had the hide to charge more on my card. Disgusting service and don’t respond to emails Avoid at all cost will be reporting them to fair trading. Reviewed on: 10th June 2023

Zero stars if I could

If people are smart, they won’t insure with this company. £950 excess!!!! Increasing a premium from £4K to £5k after submitting an accepted proof of no claims? Outrageous. Gone with another company. Good luck if you choose to go with this company. I’ve called the FCA and hope this company is fined, shut down or sanctioned in some way. Reviewed on: 10th June 2023

The Rip off

My car was hit by a lime bike damaging the bumper wing and mirror. I put a claim in for the repairs and within two days the insurance was cancelled by Marshmallow. Wish I had read the reviews first .The company actively scams people, what I did not understand is with 68% of reviews that state how bad they are , why are they allowed to trade or advertise as an insurance company. I intend to highlight this scam to the papers and TV , rip off Britain . I will also post the reviews on social media and anywhere else I can to highlight the scams they perpetrate . Taking money and not providing a service is illegal. Reviewed on: 8th June 2023

Such business

It's that time of year once again. The insurance renewal quote slinks into my email inbox. It doesn't knock, it isn't invited. The dread fills my stomach once again. The search is nearly on... But what's this I see befoe me? Marshmallow?! It cannot be. Surely car insurance can't be this fun and fulfilling. Alas it can. Please, do yourself a favour. Use. This. Company. Thank you Reviewed on: 31st May 2023

Do not trust

Online and only want your money! No customer service or helping people in need. Always excuse to not help! Best word to describe marshmallow is they are robbers with an identity without having to wear a mask and get away with it! Reviewed on: 31st May 2023

Very good insurers

Very good insurers and great prices to chose from Reviewed on: 31st May 2023

Very happy

It was easy to switch and it was much more affordable than my previous provider Reviewed on: 31st May 2023

Poor service

No phone number to call. Online chat takes hours to respond. Verification of photo ID with your selfie. In case if you don’t upload the iD in short time, but they won’t tell you how much time you have. They will cancel your policy. Without sending you email or text or call. So if you are waiting for driving license because of any reason don’t bothered. My iD came days before the policy start and I was simply unable to upload them. They don’t care if you will stay. They expect you to get another quote that cost twice as much. Reviewed on: 30th May 2023

terrible value, hard to cancel.

Title says it all. The only way to cancel the policy is to sit in an online chat where even the bot is late to the conversation. Awful value as well, policy cost went up by 40% (didn't make a claim). Avoid at all costs. Reviewed on: 29th May 2023

Makes an insurance agreement and then raises the price the price

ABSOLUTE SCAM COMPANY; Insurance policy started 1st of May. Then 11th asked the required document (occupation proof for additional driver) On 23rd replied that they can`t cover the additional driver(no reason provided) and without it- the price will raise 3x times. Or I can cancel the policy which will cost me £75 cancellation fee. ABSOLUTE SCAM Reviewed on: 23rd May 2023

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub