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Marshmallow: Car insurance reviews

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1.66
Based on 307 reviews, last reviewed 24th Apr 2025
No new 5 star reviews
in the past 90 days
15% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
19%
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2%
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1%
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1%
See only 1 star reviews
77%

Latest highest rating:

5

I had an accident and it was sorted out no bother. I had an accident and it was sorted out no bother. Hire car and everything and it was me hitting a raised pavement Reviewed on: 24th April 2025
Y boustead's avatar
Y boustead

Latest lowest rating:

1

This is the worst company for car insurance that I h... This is the worst company for car insurance that I have came across. Reviewed on: 8th April 2025
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harris m
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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

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Marshmallow Car insurance reviews (307)

Fair(ish) price, easy enough

4
Price was close to what I paid last year despite the increases (others quoting +£200 at a minimum). Everything was fairly simple, had issues uploading my no claims proof but quickly got it sorted by their support Reviewed on: 22nd August 2023
Andrew Morris's avatar
Andrew Morris

MARSHMALLOW CAR INSURANCE IS SICKLY & NOT SWEET

1
Marshmallow cancelled my insurance due to me not uploading a document after I paid a £200.00 deposit being a new customer for 19 days!!! Everything is completely online so if you enjoy typing, your internet never goes down and you have money to waste, Marshmallow is for you! The CEO'S are money grabbers! I would give no stars if it were possible! Reviewed on: 20th August 2023
Audrey Bailey's avatar
Audrey Bailey

The worst car insurance ever

1
It is the worst insurance company in any shape or way a customer could imagine. Everything looks great until you have a claim. Then they will make sure you as a customer go through hell every day. Had an accident nearly a month ago with no third party involvement. Still no sign of any repairs done to the car. In fact the car still has not been sent to any garage. No one to call and their alleged chat system no one bothers to give you a real and proper answer. Sent several messages to their chat system 48 hours ago and I yet to get a response. Their complaint system is close to a joke as it will take 8 weeks to get back to with the outcome of your complaint. If you decide to repair your car at the garage of your choice then they will blackmail you with forcing you to pay the price difference. You choose and pay for courtesy car then it turns out you will only get it if you let them fix your car and the garage has to provide you with one and that’s only when they have your car. So 4 weeks into car been off road still no sign of a courtesy car. Insurances says one thing, their repair network says another thing. Complete disgrace. Avoid this company at any cost. Pay a little more and choose a proper company to insure and save yourself a big headache. Reviewed on: 17th August 2023
Farzin Maazi Paveh's avatar
Farzin Maazi Paveh

Avoid

1
I don’t tend to write reviews but this company has vexed me to the point that others should be warned. It’s all good till you have an accident then getting in touch with anyone after making the initial new claim is like trying to get blood out of a stone. I’ve resorted to filing a complaint against them for the overall handling of my claim of which I’ll still have to deal with for the foreseeable future. Unfortunately as a web based company there’s no phone number for the claim team or customer service. When I do get through on the live chat. I’m told different things by different people trying to shift responsibility onto one another with no actual resolve. Pay more for a different company because the amount of stress that marshmallow has given me. It’s honestly not worth it. If you value your sanity and overall health, avoid marshmallow. Reviewed on: 17th August 2023
ST's avatar
ST

insurance circus. avoid

1
So, picture this: I hopped on the insurance train just 10 days back, thinking I had it all figured out. Little did I know, they're like "11+ years of No Claims Discount? Nah, can't handle that!" So, I'm all like, "Ring ring!" to sort things out. But oh boy, their phone line is like a rollercoaster – it only takes you on a wild ride to their third-party claim team, who are basically stuck in the 'no cancellation or amendment' maze. I ventured into the mystical realm of chat, and after a whopping 3 hours, a genie finally emerged from the digital lamp. I was all polite like, "Hey, I wanna bid adieu to this policy," and poof! They vanished like a magician's rabbit. Round two of chat battle: I summon my chat wizardry again, only to have them shuffle me off to a new chat conjurer. This sorcerer, determined to test my patience, made sure my policy hit the 14-day mark and then hit me with the grand ultimatum – fork over 120+ quid for cancellation antics, or it's a "measly" 30 quid. Talk about a frosty reception, like they're the bouncers of the insurance club. And don't even get me started on their "customer support." It's like spotting Bigfoot – you hear about it, but actually finding it? Not a chance. If they won't give us the VIP treatment, the least they could do is let us break up online. Instead, it's like dealing with a persistent itch in the least pleasant of places. So, my advice? Stay far, far away from this insurance circus. Your sanity will thank you later! Reviewed on: 15th August 2023
JohnSnow's avatar
JohnSnow

They ended up causing me to get a ccj

1
Two years ago my car broke down on the M4, I waited hours to be picked up which to be honest I was fine with. I know this is just how it is, they guy couldnt take me the whole way so parked my car at a service station. I waited another many hours to be picked up by another tow truck and eventually Marshmallow stated it was just going to get a taxi for me and take me home. I asked them, should i take my car keys with me, they stated yes. The taxi came and I left. About 10-15 min later the tow truck company called me and asked where the keys were, I stated I had taken them. Basically in the end of this even though I stated I could come back and drop of the keys, they told me to not worry about this and to not come back. They left the car there and I got a parking ticket. In jan when I received it, I emailed Marshmallow and wrote a complaint. I never heard back and 1 uear later I see a CCJ on my credit report which has taken me £1000 to sort out and get taken off. I have written another complaint letter to Marshmallow about this recently and still not received a response even after 2 months. Reviewed on: 14th August 2023
Alex's avatar
Alex

Communication improvement

3
I had insurance with marshmallow for the past few years, this year I had an accident and the communication was very slow with myself chasing up the situation.  After sending over a complaint I am happy to say the communication has improved and hopefully my claim will be settled in a swift manner, good job on changing my opinion Reviewed on: 14th August 2023
kalbinder sanghera's avatar
kalbinder sanghera

Total fraud and scammers

1
Try to cancel my insurance with them within 14 days cooling off period, no response for days, had to chat with bot and when finally someone responded they charged me above the cancellation fee of £30 despite being in cooling off period and should be only that fee. They are asking for too much personal information without reason and trying to upload on them site which did not work, it is total disgrace and shambles. On top of that they are not registered with FCO in UK and are registered in America how they are allowed to operate and collect information is beyond me. They are interested only for taking your money! Be warned Reviewed on: 11th August 2023
Kostadin Kostadinov's avatar
Kostadin Kostadinov

Terrible customer service

1
They don't answer any emails. Takes days for them to reply on chat.Totally un helpfull.avoid Reviewed on: 9th August 2023
Mark Searle's avatar
Mark Searle

Car insurance

5
I really loved the way they helped me with my car insurance. They are a really good Insurance tech company with excellent technology and great tailor made customer service. Reviewed on: 8th August 2023
ABISHEK R.S's avatar
ABISHEK R.S

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