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Review of the Marshmallow, Car insurance:

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They ended up causing me to get a ccj

Two years ago my car broke down on the M4, I waited hours to be picked up which to be honest I was fine with. I know this is just how it is, they guy couldnt take me the whole way so parked my car at a service station. I waited another many hours to be picked up by another tow truck and eventually Marshmallow stated it was just going to get a taxi for me and take me home. I asked them, should i take my car keys with me, they stated yes. The taxi came and I left. About 10-15 min later the tow truck company called me and asked where the keys were, I stated I had taken them. Basically in the end of this even though I stated I could come back and drop of the keys, they told me to not worry about this and to not come back. They left the car there and I got a parking ticket. In jan when I received it, I emailed Marshmallow and wrote a complaint. I never heard back and 1 uear later I see a CCJ on my credit report which has taken me £1000 to sort out and get taken off. I have written another complaint letter to Marshmallow about this recently and still not received a response even after 2 months. Reviewed on: 14th August 2023

Alex

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