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Review of the Marshmallow, Car insurance:

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insurance circus. avoid

So, picture this: I hopped on the insurance train just 10 days back, thinking I had it all figured out. Little did I know, they're like "11+ years of No Claims Discount? Nah, can't handle that!" So, I'm all like, "Ring ring!" to sort things out. But oh boy, their phone line is like a rollercoaster – it only takes you on a wild ride to their third-party claim team, who are basically stuck in the 'no cancellation or amendment' maze. I ventured into the mystical realm of chat, and after a whopping 3 hours, a genie finally emerged from the digital lamp. I was all polite like, "Hey, I wanna bid adieu to this policy," and poof! They vanished like a magician's rabbit. Round two of chat battle: I summon my chat wizardry again, only to have them shuffle me off to a new chat conjurer. This sorcerer, determined to test my patience, made sure my policy hit the 14-day mark and then hit me with the grand ultimatum – fork over 120+ quid for cancellation antics, or it's a "measly" 30 quid. Talk about a frosty reception, like they're the bouncers of the insurance club. And don't even get me started on their "customer support." It's like spotting Bigfoot – you hear about it, but actually finding it? Not a chance. If they won't give us the VIP treatment, the least they could do is let us break up online. Instead, it's like dealing with a persistent itch in the least pleasant of places. So, my advice? Stay far, far away from this insurance circus. Your sanity will thank you later! Reviewed on: 15th August 2023

JohnSnow

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