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Marshmallow: Car insurance reviews

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1.57
Based on 359 reviews, last reviewed 26th Feb 2026
No new 5 star reviews
in the past 90 days
164% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
17%
See only 4 star reviews
2%
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1%
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1%
See only 1 star reviews
79%

Latest highest rating:

5

Outstanding support and excellent service I had a truly excellent experience with Marshmallow. The support team, especially Bloom, went above and beyond to help me review my renewal price and ... Read more Reviewed on: 10th December 2025
Ebrahim Ghahremani 's avatar
Ebrahim Ghahremani

Latest lowest rating:

1

FCA-Regulated Insurer Ignoring Formal Cancellation This has been one of the most unacceptable customer service experiences I have ever encountered with a regulated insurer. I returned my vehicle to th... Read more Reviewed on: 26th February 2026
Vedrana V's avatar
Vedrana V
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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

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Marshmallow Car insurance reviews (359)

Would have given zero stars if there was an option.

1
Would have given zero stars if there was an option. Given the experiences pf most other customers I can only assume the good reviews about them are AI generated or fake altogether. The service and they way they treated me as a customer is appalling to say the least, how do they manage to operate freely in the insurers market is beyond me. The response, the timing it takes to get through to someone, the lack of a number to speak to an actual person makes it even worse. Pay up a little more ( assuming they are the cheapest anyway) and go to a proper insurer, you will not regret it Reviewed on: 20th January 2024
Dario M's avatar
Dario M

No customers service, unable to talk to anyone and w...

1
No customers service, unable to talk to anyone and when you do you can’t make any changes to the policy and they won’t explain why. Probably the worst insurer I’ve ever dealt with. Reviewed on: 15th January 2024
Iain's avatar
Iain

Customer Service Non-Existant

1
You can't talk to anyone over the phone - App chat only where you will be waiting 4 hours+ for anyone to reply. Absolutely useless once you get through and no one wants to assist. Imagine you are asking for an update on a claim but can't, no idea whats occuring with your car etc. They are no help god forbid you have any accidents or claims even if they aren't your fault. Couldn't reccomend a company less. Although cheap, there is a reason for that! AVOID the stress! Reviewed on: 12th January 2024
Luke 's avatar
Luke

Accident with Marshmallow Customer

1
Didn't have a choice but had to deal with them. Customer Service and Communication is not existing. Had an accident with one of their customers mid November 2023 Marshmallow Customer 100% at fault. Initial contact from Marshmallow with offer of courtesy car was great but had no contact with them since and even though you are provided with phone numbers you can't get through (trust me I tried 30+ times), no response on chatbot via website or email. Only contact I had was to the 3rd party dealer S&G. Took 10 days to tell me my car is a write off (my insurance done this on the day of the accident). Payment pay out agreed and car was picked up to scrap the day after. Now you think ok only a few days until you get paid you money. No way it took 6+ weeks and so many chases via me and S&G and still no reply. Only a threatening letter to get the Financial Ombudsman and Lawyer involved sprung them into action. All in all it took 2 months from the accident to the money hitting my account. Marshmallow will have to pay enterprise 3k+ for the courtesy car. Avoid if you can at all cost. Reviewed on: 10th January 2024
AJ's avatar
AJ

Least competent company.

1
Said I would be given a courtesy car, lie. Lost no claims as that was an extra package even on top of fully comp. They offered me 2000 pay up for a van that's worth closer to 6000. I urge anyone thinking of using this insurance company to really consider doing so as they are the least competent company I have ever had the misfortune of using. Reviewed on: 9th January 2024
Daniel S's avatar
Daniel S

It's been a horrible experience with this fraud call...

1
It's been a horrible experience with this fraud called Marshmallow. How could you refuse you repair your client's car that was involved in an accident because you felt she was going to a patient's house instead of her workplace. Isn't a patient's house a workplace? Worst still, Marshmallow said they are cancelling her policy and at the same time she will pay the rest of her policy cost for a complete period. If you think they are cheap, wait till you have a claim. Reviewed on: 6th January 2024
Abi's avatar
Abi

Do not use. Terms and conditions hidden from you

1
Hidden terms and conditions in your policy. Not able to change over vehicles on your policy. My van broke so had to get another van, they told me I had to cancel my policy and start again losing my 6 months towards my no claims and that a cancellation fee of £125 will be applied and deducted from my refund. Absolutely disgusting how you are treated. Again do not use pay that little bit more for a good company Reviewed on: 6th January 2024
Adam A's avatar
Adam A

Terrible customer service, no CRM

1
Terrible customer service, no CRM, impossible to get hold of them when you need help, even to report an incident. Accusatory customer service agents with bombastic tone of voice. I’m cancelling soon Reviewed on: 6th January 2024
Revona K's avatar
Revona K

Poor CRM.

1
Poor CRM...Zero service and only thinking about getting more money Reviewed on: 6th January 2024
Amor R's avatar
Amor R

No chance to contact no chance to have help with the...

1
No chance to contactno chance to have help with the claim, tricky insurance company Reviewed on: 5th January 2024
DiZ a's avatar
DiZ a

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