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Marshmallow: Car insurance reviews

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1.67
Based on 313 reviews, last reviewed 23rd Jun 2025
100% increase in 5 star reviews
in the past 90 days
60% decrease in 1 star reviews
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1%
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77%

Latest highest rating:

5

Very efficient and professional. alan was very understanding and helped me sort out my issue Reviewed on: 16th June 2025
steve l's avatar
steve l

Latest lowest rating:

1

Great in Theory, Shambolic in Practice Initially was great in that I had lived in the US for 15 years and upon moving back to the UK I needed my no claims from the US considered - super eas... Read more Reviewed on: 23rd June 2025
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Matt Jenkinson
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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

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Marshmallow Car insurance reviews (313)

insurance circus. avoid

1
So, picture this: I hopped on the insurance train just 10 days back, thinking I had it all figured out. Little did I know, they're like "11+ years of No Claims Discount? Nah, can't handle that!" So, I'm all like, "Ring ring!" to sort things out. But oh boy, their phone line is like a rollercoaster – it only takes you on a wild ride to their third-party claim team, who are basically stuck in the 'no cancellation or amendment' maze. I ventured into the mystical realm of chat, and after a whopping 3 hours, a genie finally emerged from the digital lamp. I was all polite like, "Hey, I wanna bid adieu to this policy," and poof! They vanished like a magician's rabbit. Round two of chat battle: I summon my chat wizardry again, only to have them shuffle me off to a new chat conjurer. This sorcerer, determined to test my patience, made sure my policy hit the 14-day mark and then hit me with the grand ultimatum – fork over 120+ quid for cancellation antics, or it's a "measly" 30 quid. Talk about a frosty reception, like they're the bouncers of the insurance club. And don't even get me started on their "customer support." It's like spotting Bigfoot – you hear about it, but actually finding it? Not a chance. If they won't give us the VIP treatment, the least they could do is let us break up online. Instead, it's like dealing with a persistent itch in the least pleasant of places. So, my advice? Stay far, far away from this insurance circus. Your sanity will thank you later! Reviewed on: 15th August 2023
JohnSnow's avatar
JohnSnow

They ended up causing me to get a ccj

1
Two years ago my car broke down on the M4, I waited hours to be picked up which to be honest I was fine with. I know this is just how it is, they guy couldnt take me the whole way so parked my car at a service station. I waited another many hours to be picked up by another tow truck and eventually Marshmallow stated it was just going to get a taxi for me and take me home. I asked them, should i take my car keys with me, they stated yes. The taxi came and I left. About 10-15 min later the tow truck company called me and asked where the keys were, I stated I had taken them. Basically in the end of this even though I stated I could come back and drop of the keys, they told me to not worry about this and to not come back. They left the car there and I got a parking ticket. In jan when I received it, I emailed Marshmallow and wrote a complaint. I never heard back and 1 uear later I see a CCJ on my credit report which has taken me £1000 to sort out and get taken off. I have written another complaint letter to Marshmallow about this recently and still not received a response even after 2 months. Reviewed on: 14th August 2023
Alex's avatar
Alex

Communication improvement

3
I had insurance with marshmallow for the past few years, this year I had an accident and the communication was very slow with myself chasing up the situation.  After sending over a complaint I am happy to say the communication has improved and hopefully my claim will be settled in a swift manner, good job on changing my opinion Reviewed on: 14th August 2023
kalbinder sanghera's avatar
kalbinder sanghera

Total fraud and scammers

1
Try to cancel my insurance with them within 14 days cooling off period, no response for days, had to chat with bot and when finally someone responded they charged me above the cancellation fee of £30 despite being in cooling off period and should be only that fee. They are asking for too much personal information without reason and trying to upload on them site which did not work, it is total disgrace and shambles. On top of that they are not registered with FCO in UK and are registered in America how they are allowed to operate and collect information is beyond me. They are interested only for taking your money! Be warned Reviewed on: 11th August 2023
Kostadin Kostadinov's avatar
Kostadin Kostadinov

Terrible customer service

1
They don't answer any emails. Takes days for them to reply on chat.Totally un helpfull.avoid Reviewed on: 9th August 2023
Mark Searle's avatar
Mark Searle

Car insurance

5
I really loved the way they helped me with my car insurance. They are a really good Insurance tech company with excellent technology and great tailor made customer service. Reviewed on: 8th August 2023
ABISHEK R.S's avatar
ABISHEK R.S

Devious company

1
Although warned by many reviewers who were disappointed, I gave Marshmallow a try. They gave me a realistic quote on comparethemarket.com and then, they indirectly forced me to reapply because supposed my identity could not be verified in spite of me repeating the verification twice. When I reapplied, the quoted premium almost doubled. There seem to be a marketing ploy to attract customers with good quotes then they use a pretext to retract in the hope the 'vulnerabilized' customer will still go ahead with them. Very unethical as they take the money first and then they surprise you with a double verification of identity that eventually fails. I have been driving in the UK for over 45 years and never has an insurance company treated me this way. No sense of decency, just the power of greed. Reviewed on: 8th August 2023
Rashid's avatar
Rashid

Worse ever.

1
This has to be one of if not the worst insurance company to not provide customer service. Lost my card so cancelled card. Unable to report because I can't get past the bot. Trying to tell them I'm awaiting a new card .impossible, Bot can't understand that statement. Just keeps sending me around in circles. But can still keep sending me emails offering to help with my missed payment. . No customer service what so ever. Reviewed on: 7th August 2023
PG A's avatar
PG A

We're not all soft Marshmallow!

1
Marshmallow insists on my selecting Auto-renew option when I took out my policy last year. Given 16 days notice of renewal. Although no claims or change of circumstances, they now propose to increase my premium by 78%. No explanation offered. I indicated on their App. web site that I did NOT want automatic renewal. Instead of just acknowledging my decision, they have asked additional 'security ' questions and my reason for my decision. 24 hours later, they have still not acknowledged that I do not want to renew their policy. I am appalled by their conduct, and will never use them again. Reviewed on: 3rd August 2023
Warren Braham's avatar
Warren Braham

Save yourself

1
The worst car insurance company ever. Please save yourself don't go there. They cancelled my policy and are asking me in the same time to cancel my policy within 7 days. The reason they can access data of my locations therefore they can not insure my car. Not to mention the possibility of cancellation fees, a cancellation they are initiating..the app on my phone is showing my movement and all but they are saying that I was inactive for certain period. Also they don't have a customer service and when the send you a text message it's either unpleasant or stressing with constant threats of cancellation.. I would NOT RECOMMEND THIS COMPANY....NEVER EVER SAVE YOURSELF AND SAVE YOUR MONEY AND YOUR PEACE OF MIND Reviewed on: 3rd August 2023
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Bibi

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