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Marshmallow: Car insurance reviews

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1.66
Based on 307 reviews, last reviewed 24th Apr 2025
No new 5 star reviews
in the past 90 days
15% decrease in 1 star reviews
in the past 90 days
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2%
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1%
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1%
See only 1 star reviews
77%

Latest highest rating:

5

I had an accident and it was sorted out no bother. I had an accident and it was sorted out no bother. Hire car and everything and it was me hitting a raised pavement Reviewed on: 24th April 2025
Y boustead's avatar
Y boustead

Latest lowest rating:

1

This is the worst company for car insurance that I h... This is the worst company for car insurance that I have came across. Reviewed on: 8th April 2025
harris m's avatar
harris m
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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

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Marshmallow Car insurance reviews (307)

STAY AWAY IF YOU DON'T WANT TO GET SICK!!!

1
Definitely stay away if you don't want to get sick! It has been 55 days since they took my car, and I'm left without a courtesy car. I have to pick up my child from school with no transportation. Marshmallow is not offering any solution other than keeping you waiting. I keep getting sent from S&G to Marshmallow and back again. I've sent an official complaint and will be in touch with watchdog and also the financial ombudsman. It's just a waste of time expecting a solution from Marshmallow. This situation is extremely distressing and frustrating. Waiting for so long can have a detrimental effect on mental health, and it's truly unbearable.I don't want anyone to experience this awful feeling. I will continue to provide updates on how the process progresses from here.Please stay away.!!! Reviewed on: 14th July 2023
MM's avatar
MM

Total scam

1
Stay well clear there scam your money whatever way they can be warned I will never go with an online insurance company ever again. 800 quid out of pocket and got to fix my own car after someone smashed into it whiles it was parked. Reviewed on: 6th July 2023
Stephen, Flat Earth (Midge)'s avatar
Stephen, Flat Earth (Midge)

Absolute scam artists ! Stay clear !

1
Awful company ! Take your money refuse to help you especially if you have a claim no number have wait days for a response from a chat box! Threatened and bullied me when o tried to ask for help ! Dragged their heels when dealing with my claim so they could charge me more money and now will not tell me the location of my own car ! Stay away from theses crooks . Reviewed on: 5th July 2023
Sam Lock's avatar
Sam Lock

if i could give no stars i would

1
i contacted the insurance to change my address and was told my monthly premium would go down however it has not, my monthly payments have gone up, i then contacted them about this but they are very quick to end the conversation and tell me that it is not possible. i am being scammed out of money by this company as if i go onto the internet and enter my new address the payments are over £100 cheaper a month than what i am currently paying. Secondly they have refused to change my payment date which i have asked for multiple times and i changed jobs, they then send me emails saying they will cancel my policy if i dont pay but ,maybe if our customer service was a bit better and you weren't all worried about yourselves you'd understand that circumstance do change. this is the only insurance company i have ever known to have these stupid ideas. i will be cancelling my policy and going with someone new. PLEASE DO NOT WASTE YOUR TIME WITH THIS COMPANY. Reviewed on: 28th June 2023
Paula Nunn's avatar
Paula Nunn

Mess mellow

1
Taking policy is hassle free after that, they scam new immigrants who took insurance policy by increasing premium after a month of renewal. Reviewed on: 27th June 2023
Shabin Shaji's avatar
Shabin Shaji

Can't contact them

1
Trying to insurance myself with them. They've taken my money and I cant contact them by email, phone or chat. I dont seem to have an account so can't access details. Can't drive my car cos I don't know if I'm insured. Their email on their website is incomplete. Wrong website on their website! Not a good start Reviewed on: 23rd June 2023
Sandra Watson's avatar
Sandra Watson

I would not recommend

1
Similar experience to the other reviews. Nothing to add. Reviewed on: 22nd June 2023
Mg's avatar
Mg

Scam alert

1
Do not buy.i had an accident 10 days ago and I'm still waiting for them to collect it. I got so fed up I said I'd use my own garage only to be told that I'd have to pay an additional 250 fee.this is madness . They cannot collect my car but yet they still want to charge me for finding my own garage to fix it. No courtesy car although I'm paying for it.total scammers.i will be posting as many negative reviews and report them to FCA. Absolutely disgusting. They are taking peoples money who are on low income with disabled children. They have no shame Reviewed on: 20th June 2023
Dimps4eva Bruce's avatar
Dimps4eva Bruce

Avoid at all cost all they will do is take your money.

1
So I took out insurance less than 2 weeks ago and tried canceling it, as you are supposed to get a 14 day cooling off BUT no this company not only over charged me they took all the money then had the hide to charge more on my card. Disgusting service and don’t respond to emails Avoid at all cost will be reporting them to fair trading. Reviewed on: 10th June 2023
Matthew Sheppard's avatar
Matthew Sheppard

Zero stars if I could

1
If people are smart, they won’t insure with this company. £950 excess!!!! Increasing a premium from £4K to £5k after submitting an accepted proof of no claims? Outrageous. Gone with another company. Good luck if you choose to go with this company. I’ve called the FCA and hope this company is fined, shut down or sanctioned in some way. Reviewed on: 10th June 2023
Yasin Rashid's avatar
Yasin Rashid

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