Smart Money People Logo
Share this page
Link copied

Marshmallow: Car insurance reviews

View other Marshmallow products
1.67
Based on 313 reviews, last reviewed 23rd Jun 2025
100% increase in 5 star reviews
in the past 90 days
63% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
19%
See only 4 star reviews
2%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
77%

Latest highest rating:

5

Very efficient and professional. alan was very understanding and helped me sort out my issue Reviewed on: 16th June 2025
steve l's avatar
steve l

Latest lowest rating:

1

Great in Theory, Shambolic in Practice Initially was great in that I had lived in the US for 15 years and upon moving back to the UK I needed my no claims from the US considered - super eas... Read more Reviewed on: 23rd June 2025
Matt Jenkinson's avatar
Matt Jenkinson
Read all reviews Write a review

About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

Review Marshmallow: Car insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Marshmallow Car insurance reviews (313)

Worst insurance company ever

1
Absolutely awful. No customer service skills at all. Absolutely no communication between there staff. Nobody knows what they are doing. Worst car insurance experience of my life. Don't go anywhere near them. They will make you lose the will to live. Worst insurance company in the world Reviewed on: 2nd August 2023
Sherif Karatac 's avatar
Sherif Karatac

People don't do this mistake!

1
People don't do this mistake! Pure form of fraud. Absolutely incorrect. I have been waiting for 11 months now to be paid my total damage. So far I haven't received a penny. In the end they offered to pay me a quarter of my policy amount by increasing my premium... Without my fault?! But first if I repair the car myself with my own funds!!! They change the rules as they see fit and break all kinds of laws. And the best part is that they don't have any contact phones... Just a fake life chat through which you talk to a bot (wall)... Don't make this mistake! You will never receive compensation regardless of whether you are at fault or not! In this company only resources are poured in one direction. Reviewed on: 28th July 2023
Hristo Ignatov's avatar
Hristo Ignatov

Do not use

1
Please do not use this company . Appalling customer service - left me alone and in the dark literally for 8 hours. Customer service doesn’t exist with no communication- took 5 months to repair my car - this is back in 2021 . I got contacted today to say that direct line are taking me to court due to marshmallow not paying the claim . Also you can’t complain to the financial ombudsman as they are not registered in the uk . Please use someone else !!! Reviewed on: 24th July 2023
rachel's avatar
rachel

Excellent car insurance service

5
I have been with their service since 2019, their service is excellent whenever I make a claim or discuss payment options with the team. Their rate is most competitive too. Reviewed on: 23rd July 2023
CHIH LO's avatar
CHIH LO

Appalling service

1
Had a small bump in my car - equally at fault Called marshmallow as a notification They said they contact me if anything occurred No contact demo them so I assume all ok Renew insurance with someone else (as theirs was too high) Months later I’m contacted by the new insurance company to say marshmallow have loaded my details on the industry database as being at fault in the accident and have settled my claim. Ines insurance company saying i didn't inform them,!!!!!!! Marshmallow do not have a phone line. All there is it’s a live chat which is rubbish Reviewed on: 19th July 2023
Cathie Mcmaster's avatar
Cathie Mcmaster

DO NOT USE THIS COMPANY

1
After a year they will double your insurance price for no reason!! Haven’t made a single claim or complaint for the whole year then get my renewal quote for double the price I was paying, their excuse is they’ve had to pay out lots of claims this year, it’s not my duty to pay for other peoples claims! Disgusting price hike in the middle of a cost of living crisis Reviewed on: 18th July 2023
Tasha Bartlett's avatar
Tasha Bartlett

STAY AWAY IF YOU DON'T WANT TO GET SICK!!!

1
Definitely stay away if you don't want to get sick! It has been 55 days since they took my car, and I'm left without a courtesy car. I have to pick up my child from school with no transportation. Marshmallow is not offering any solution other than keeping you waiting. I keep getting sent from S&G to Marshmallow and back again. I've sent an official complaint and will be in touch with watchdog and also the financial ombudsman. It's just a waste of time expecting a solution from Marshmallow. This situation is extremely distressing and frustrating. Waiting for so long can have a detrimental effect on mental health, and it's truly unbearable.I don't want anyone to experience this awful feeling. I will continue to provide updates on how the process progresses from here.Please stay away.!!! Reviewed on: 14th July 2023
MM's avatar
MM

Total scam

1
Stay well clear there scam your money whatever way they can be warned I will never go with an online insurance company ever again. 800 quid out of pocket and got to fix my own car after someone smashed into it whiles it was parked. Reviewed on: 6th July 2023
Stephen, Flat Earth (Midge)'s avatar
Stephen, Flat Earth (Midge)

Absolute scam artists ! Stay clear !

1
Awful company ! Take your money refuse to help you especially if you have a claim no number have wait days for a response from a chat box! Threatened and bullied me when o tried to ask for help ! Dragged their heels when dealing with my claim so they could charge me more money and now will not tell me the location of my own car ! Stay away from theses crooks . Reviewed on: 5th July 2023
Sam Lock's avatar
Sam Lock

if i could give no stars i would

1
i contacted the insurance to change my address and was told my monthly premium would go down however it has not, my monthly payments have gone up, i then contacted them about this but they are very quick to end the conversation and tell me that it is not possible. i am being scammed out of money by this company as if i go onto the internet and enter my new address the payments are over £100 cheaper a month than what i am currently paying. Secondly they have refused to change my payment date which i have asked for multiple times and i changed jobs, they then send me emails saying they will cancel my policy if i dont pay but ,maybe if our customer service was a bit better and you weren't all worried about yourselves you'd understand that circumstance do change. this is the only insurance company i have ever known to have these stupid ideas. i will be cancelling my policy and going with someone new. PLEASE DO NOT WASTE YOUR TIME WITH THIS COMPANY. Reviewed on: 28th June 2023
Paula Nunn's avatar
Paula Nunn

Review Marshmallow: Car insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill