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KL Lai

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Review of the Marshmallow, Car insurance:

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Poor Customer Service

Poor customer service. I am extremely dissatisfied with the customer service I received. I needed to update my occupation status and promptly submitted my payslip for the necessary changes. However, the customer service assistant erroneously confused my recent document with one I uploaded months ago for a different issue. She proceeded to request further documentation without seeking clarification from me. What's particularly frustrating is that she failed to acknowledge her mistake or issue an apology. Furthermore, despite being active online, she neglected to respond to my additional queries. Additionally, I find it highly unreasonable that when canceling the policy, the consumed premium is calculated for one extra day beyond the date of policy cancellation. This policy practice is quite perplexing, and regrettably, the customer service assistant could not provide a satisfactory explanation as to why I was charged for a day when Marshmallow did not provide coverage under the policy. Reviewed on: 7th November 2023

KL Lai

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