Write a review

Go to business site

Marshmallow: Car insurance reviews

Name: Car insurance
Rating: 1.78 (349 reviews)

View other Marshmallow products

1.62

Based on 349 reviews, last reviewed 4th Feb 2026

No new 5 star reviews

in the past 90 days

188% increase in 1 star reviews

in the past 90 days

17%

79%

Latest highest rating:

5

Outstanding support and excellent service I had a truly excellent experience with Marshmallow. The support team, especially Bloom, went above and beyond to help me review my renewal price and ... Read more Reviewed on: 10th December 2025

Latest lowest rating:

1

Be aware of this company don’t be fooled by low prices I would not select even this one star but I had to in order to leave my review . So I had paid my insurance been instructed by email that everything i... Read more Reviewed on: 4th February 2026

Read all reviews Write a review

About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

Review Marshmallow: Car insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Marshmallow Car insurance reviews (349)

Can't cancel renewal without speaking to them... but they don't respond!

Can't cancel renewal without speaking to them... but they don't respond! Shocking Reviewed on: 13th October 2023

Terrible customer service

I have been with marshmellow for a year. Had built up 5 years NCD over (through previous insurances and vehicles) but protected them. They automatically renewed my policy, making my monthly payments go from £67 a month to £263 a month for the same vehicle!!!!! When i questioned them on this, which by the way is an absolute pain (they have no phone number to speak to a person so you have to speak to a robot on the app), they then offered me a £175 discount ?! I declined and said can i cancel, they say yes you can cancel but you will not have your NCD protected and will have to pay a cancellation fee. Disgusting service. Do not go with this company. Reviewed on: 11th October 2023

Extremely Poor Service

I have had a marshmallow customer hit my car an getting to 3 months now my car has not been fixed, you call they never pick up even after an hour wait. horrible customer service especially Najma she's too rude to be in customer service. Hung the phone severally. please keep away from them Reviewed on: 9th October 2023

By far the By far the worst company to deal with when a claim arises.

By far the worst company to deal with when a claim arises. One member of staff states the claim is a split decision one, then disappears and won't respond to emails along with another of his colleagues too. Then a third and later a fourth person takes over the claim all within Marshmallow. This time having seen the same evidence the initial colleague of his had seen, he says it a split decision claim and a few days later changes his mind and says I'm at fault. They never respond to emails or correspondence in the stated time and have a very casual attitude to their insured once they have your money. Being a cheap insurance company says it all, cheap rates and definitely a cheap service provided. Please pay the extra and go with a reputable insurer, one who can talk on the phone, rather then Email or chat on site only, and worse still they contact you in their own time when and if they can be bothered. I have raised this issue and a complaint with the Financial Ombudsman Service, and urge anyone else who has had a similar experience from Marshmallow to do the same. Date of experience: October 08th 2023 Reviewed on: 9th October 2023

NCD

Even though all my NCD documents are valid they keep not accepting them and add 600 pounds on top of my 1500 pounds insurance. If there were 0 stars I would give you. Dont try them. Reviewed on: 2nd October 2023

Worst customer service

I recently been a customer of marshmallow and has received an automated email regarding my policy increasing by over 80% when I have no claims bonus for another year and nothing in my policy has changed. I tried to contact them regarding this and then get the most frustrating conversation of my life where I am waiting hours for replies and messages with so many smiley emojis next to them. I kept raising my complaint of how the can justify the increase in my policy of over 80% where I my question don't get answers and them just responding to verify what they can change in my policy to "lower the price" after 3 days of messages to them I have given up and decided to cancel my policy and go with another company and without any shock they can't even waive £30 cancellation fee. Greedy, and absolutely horrifying service. Reviewed on: 30th September 2023

Awful took £30 before my insurance even started?

No one you can speak to on phone awful customer service and robbing company stay well clear should even be able to take people money useless company Reviewed on: 28th September 2023

Worst Customer experience ever

May be a cheap insurance, but you will wait months before you are sorted . I waited 3 month and still don't have car. Completion date changes weekly . Reviewed on: 18th September 2023

Lousy service

Was informed that my renewal had gone through the evening before renewal due. I went on the app to try and stop it renewing at £690 rather than 350 the previous year. Went on price comparison and got it for £290 Marchmallow don't have phones only live chat and email, tried to contact them all day to no avail then received and email saying thanks for renewing! Absolute lousy service avoid!! Reviewed on: 10th September 2023

Dreadful

Nightmare experience of the worst scenario. A third party drove into my parked vehicle and it was a write off. Marshmallow gave instructions for towaway and storage, then cancelled my policy. Reason: my tax payment was days overdue without my knowledge with no notification. I was charged towaway, then billed for full years costs after only 6 months and had to buy a replacement vehicle. No assistance whatsoever. A total disaster! Reviewed on: 6th September 2023

Review Marshmallow: Car insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Alternative products

Car Insurance
from Cuvva 3.80 from 4 reviews
Motorbike insurance (discontinued)
from Rampdale (inactive company) 5.00 from 1 reviews
Car insurance
from Collingwood 4.90 from 3570 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Marshmallow: Car insurance reviews

No new 5 star reviews

188% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Marshmallow: Car insurance now

Marshmallow Car insurance reviews (349)

Can't cancel renewal without speaking to them... but they don't respond!

Terrible customer service

Extremely Poor Service

By far the By far the worst company to deal with when a claim arises.

NCD

Worst customer service

Awful took £30 before my insurance even started?

Worst Customer experience ever

Lousy service

Dreadful

Review Marshmallow: Car insurance now

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024