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Marshmallow: Car Insurance reviews

Name: Car Insurance
Rating: 1.83 (294 reviews)

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1.65

Based on 294 reviews, last reviewed 26th Jan 2025

100% increase in 5 star reviews

in the past 90 days

26% decrease in 1 star reviews

in the past 90 days

19%

77%

Latest highest rating:

5

I ve meet a very good customer service I ve meet a very good customer service Reviewed on: 25th November 2024

Latest lowest rating:

1

FROM THESE SCAMMERSago**STAY AWAY FROM THESE SCAMM FROM THESE SCAMMERS ago **STAY AWAY FROM THESE SCAMMERS** **STAY AWAY FROM THESE SCAMMERS** Bought my insurance with them in December, they asked for ... Read more Reviewed on: 26th January 2025

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About this product

Check out the Marshmallow car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your new provider.

Marshmallow was founded in 2015, dedicated to providing affordable insurance to those often hit with outrageously high quotes, like students and expats. Marshmallow designed its own systems and writes its own policies, claiming to provide cheaper car and van insurance for all.

Perhaps you have a low credit score and find many insurers penalise you for this,or maybe you’re an expat without a UK driving licence, again, paying extra for your insurance? Marshmallow claims to have affordable policies for all, regardless of factors such as these. Read the Marshmallow car insurance reviews on Smart Money People to see how well the company lives up to these claims.

Have you had an insurance policy with Marshmallow? Did you find your premium cost reasonable in comparison to other quotes? Was the level of cover suited to your needs? How did you find communications with Marshmallow: was the customer service team friendly and helpful with fast response times? Did you have to make a claim on your policy, and if so, how well was it dealt with? Whether positive or negative, leave a Marshmallow car insurance review today to help us increase trust and transparency in financial services.

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Marshmallow Car Insurance reviews (294)

Simply change address and vehicle

Tried to change address on policy ready for my move . Told not aloud too do this . Asked for quote for a new vehicle . Told same you can't change vehicle. Choices given were basically cancel my policy and start again and be charged £50 for the privilege. What a crap company . Reviewed on: 10th April 2023

Horrible

They made me cancel my policy on their error. They told me I can’t have a business class 1 insurance policy on a student role. I am a student that works part time. Their website allowed me put in the role and then they said I have to pay £50 cancellations and start a new policy. Use anyone but them Reviewed on: 10th April 2023

Worst company ever

From an ex-employee's point of view. The way they treat their own employees is to NOT support them as much as possible and use terrible HR to intimate you then kick you out. I was afraid that they will say bad things about me to my new employer so I kept my mouth shut. But now I'd like more people to avoid this terrible company. You can imagine how they treat their customers. Reviewed on: 1st April 2023

Great service

I was late with my payment and the due date was a day before I got paid I had the pleasure of having Archie sort everything out for me today in a very efficient and rather quick manner quite possibly the best service I have had from any company if being honest Reviewed on: 29th March 2023

This is probably the worst car insurance provider on the market

This is probably the worst car insurance provider on the market. Any change will increase your annual payment, cancellation costs are very high and overall the price of the policy is exceeding the ones on the market sometimes by double the price. The only good thing is the customer service which will be available to you in a relative close period of time 15-20 minutes to tell you that your policy price has an annual increase for various reasons. Stay away from this scam! Reviewed on: 28th March 2023

Thief

Marshmallow are burglars in disguise!! They will happily take your money from you however when you need them they try to avoid and cancel the policy. My vehicle was stolen and they tried to say as I didn’t declare points they are voiding my insurance and not paying out although this was a genuine error as it’s really difficult to contact them Reviewed on: 15th March 2023

Incorrect company

I had an accident, they drove into me from behind and pushed me into the car braking in front of me. The internals are so simple that Marshmallow even admitted in his first letter that it was definitely not my fault. After a long time, they announced that they would not pay... meanwhile I had many questions for them, they never answered, they just repeated their stupid answers. They didn't write facts, but long meaningless ramblings. For example, I have asked these questions several times, but I have never received an answer. "Dear Sir/Madam, I hope you are well. I still don't accept your decision. And please answer these questions point by point. 1. If I pay my insurance correctly + I am not at fault in the accident! Why should I care that the 3rd party is not cooperating? I am under contract with Marshmallow, it is You. You will pay for my damage and then collect it from the at-fault party's insurance company. This is how it should work! Otherwise, what would be the point of paying my insurance every month? 2. What exactly does it mean that the 3rd party is "not cooperating"? She doesn't answer, she doesn't have insurance, she can't be found, she does not take responsibility, etc. 3. Why didn't you get concrete answers to my earlier questions? 4. The first email I received from your colleague after the accident said that I was not to blame for the accident and that you would take action, I have nothing to worry about! What has changed since then? I would like to receive accurate and satisfactory answers to these questions. Could you please clarify and send to me in writing that Marshmallow would not be reimbursing my costs of repair because the 3rd party has denied responsibility so I can take this up further legally. They were totally incorrect in my case. Reviewed on: 13th March 2023

Ridiculous

Don't trust on marshmallow policy. They cancel ur policy at any time. 3rd class policy company. Reviewed on: 11th March 2023

Avoid at all costs

Have been exceedingly happy with marshmallow until recently. My car was in a flood a couple of weeks ago - after soon realising marshmallow fully intended in dragging their feet on validating my claim relating to this and were content on leaving me and this my family without a car for at least a few weeks I went out and got another. However, since forking out on this Marshmellow are desperately trying to cancel my policy or “trip me up” in regards to my claim on the flooded car (worth just around £2500). First they insinuated my car was not taxed and didn’t accept any evidence I provided until I gave them an undeniable amount and now they are sending cancellation notifications for “speeding” although I highly contest one of the occurrences - I never knowingly drive 20mph over the limit and the other I was a passenger (indicating the unsuitability of their app). Bear in mind their app rates my driving style ‘pro’ and I had no such need for speed before the claim. I must say, many of the first line representatives I’ve spoke to on the app have been exceedingly helpful. However, the company is not interested in providing the service advertised, just lining its pockets - only to desperately reel out of an agreement at any unethical expense when required to honour it. Stay away, I wish I had read the reviews before taking my policy out with them. Reviewed on: 10th March 2023

Please avoid this company

My husband and I are insured with this company. Our car was involved in an accident while parked stationery on the road 6 days ago and it is not in safe position/condition. We have been trying to get it off the road and get a replacement car but no help or response from this insurance company. I can't even get to them as they don't seem to have a help line contact number. We are so distressed and disappointed as neighbours/ council asking us for the car to be removed and we need a replacement car but no help. Please avoid this company and pay a bit extra go with a reputable company so in case of accident/ emergency you get someone to turn to. Reviewed on: 3rd March 2023

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Marshmallow: Car Insurance reviews

100% increase in 5 star reviews

26% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Marshmallow: Car Insurance now

Marshmallow Car Insurance reviews (294)

Simply change address and vehicle

Horrible

Worst company ever

Great service

This is probably the worst car insurance provider on the market

Thief

Incorrect company

Ridiculous

Avoid at all costs

Please avoid this company

Review Marshmallow: Car Insurance now

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