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Marshmallow: Car insurance reviews

Name: Car insurance
Rating: 1.83 (324 reviews)

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1.72

Based on 324 reviews, last reviewed 3rd Nov 2025

50% decrease in 5 star reviews

in the past 90 days

17% increase in 1 star reviews

in the past 90 days

19%

77%

Latest highest rating:

5

All good with Marshmallow insurance All good with Marshmallow insurance Reviewed on: 5th September 2025

Latest lowest rating:

1

Disgusting customer service. Disgusting customer service. They autorenewed with double premium without notifying. When contacted they charged £71, for what??? They will ignore you... Read more Reviewed on: 3rd November 2025

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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

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Marshmallow Car insurance reviews (324)

if i could give no stars i would

i contacted the insurance to change my address and was told my monthly premium would go down however it has not, my monthly payments have gone up, i then contacted them about this but they are very quick to end the conversation and tell me that it is not possible. i am being scammed out of money by this company as if i go onto the internet and enter my new address the payments are over £100 cheaper a month than what i am currently paying. Secondly they have refused to change my payment date which i have asked for multiple times and i changed jobs, they then send me emails saying they will cancel my policy if i dont pay but ,maybe if our customer service was a bit better and you weren't all worried about yourselves you'd understand that circumstance do change. this is the only insurance company i have ever known to have these stupid ideas. i will be cancelling my policy and going with someone new. PLEASE DO NOT WASTE YOUR TIME WITH THIS COMPANY. Reviewed on: 28th June 2023

Mess mellow

Taking policy is hassle free after that, they scam new immigrants who took insurance policy by increasing premium after a month of renewal. Reviewed on: 27th June 2023

Can't contact them

Trying to insurance myself with them. They've taken my money and I cant contact them by email, phone or chat. I dont seem to have an account so can't access details. Can't drive my car cos I don't know if I'm insured. Their email on their website is incomplete. Wrong website on their website! Not a good start Reviewed on: 23rd June 2023

I would not recommend

Similar experience to the other reviews. Nothing to add. Reviewed on: 22nd June 2023

Scam alert

Do not buy.i had an accident 10 days ago and I'm still waiting for them to collect it. I got so fed up I said I'd use my own garage only to be told that I'd have to pay an additional 250 fee.this is madness . They cannot collect my car but yet they still want to charge me for finding my own garage to fix it. No courtesy car although I'm paying for it.total scammers.i will be posting as many negative reviews and report them to FCA. Absolutely disgusting. They are taking peoples money who are on low income with disabled children. They have no shame Reviewed on: 20th June 2023

Avoid at all cost all they will do is take your money.

So I took out insurance less than 2 weeks ago and tried canceling it, as you are supposed to get a 14 day cooling off BUT no this company not only over charged me they took all the money then had the hide to charge more on my card. Disgusting service and don’t respond to emails Avoid at all cost will be reporting them to fair trading. Reviewed on: 10th June 2023

Zero stars if I could

If people are smart, they won’t insure with this company. £950 excess!!!! Increasing a premium from £4K to £5k after submitting an accepted proof of no claims? Outrageous. Gone with another company. Good luck if you choose to go with this company. I’ve called the FCA and hope this company is fined, shut down or sanctioned in some way. Reviewed on: 10th June 2023

The Rip off

My car was hit by a lime bike damaging the bumper wing and mirror. I put a claim in for the repairs and within two days the insurance was cancelled by Marshmallow. Wish I had read the reviews first .The company actively scams people, what I did not understand is with 68% of reviews that state how bad they are , why are they allowed to trade or advertise as an insurance company. I intend to highlight this scam to the papers and TV , rip off Britain . I will also post the reviews on social media and anywhere else I can to highlight the scams they perpetrate . Taking money and not providing a service is illegal. Reviewed on: 8th June 2023

Such business

It's that time of year once again. The insurance renewal quote slinks into my email inbox. It doesn't knock, it isn't invited. The dread fills my stomach once again. The search is nearly on... But what's this I see befoe me? Marshmallow?! It cannot be. Surely car insurance can't be this fun and fulfilling. Alas it can. Please, do yourself a favour. Use. This. Company. Thank you Reviewed on: 31st May 2023

Do not trust

Online and only want your money! No customer service or helping people in need. Always excuse to not help! Best word to describe marshmallow is they are robbers with an identity without having to wear a mask and get away with it! Reviewed on: 31st May 2023

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Marshmallow: Car insurance reviews

50% decrease in 5 star reviews

17% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Marshmallow: Car insurance now

Marshmallow Car insurance reviews (324)

if i could give no stars i would

Mess mellow

Can't contact them

I would not recommend

Scam alert

Avoid at all cost all they will do is take your money.

Zero stars if I could

The Rip off

Such business

Do not trust

Review Marshmallow: Car insurance now

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