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Marshmallow: Car Insurance reviews

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1.65
Based on 294 reviews, last reviewed 26th Jan 2025
100% increase in 5 star reviews
in the past 90 days
35% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
19%
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2%
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1%
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1%
See only 1 star reviews
77%

Latest highest rating:

5

I ve meet a very good customer service I ve meet a very good customer service Reviewed on: 25th November 2024
Sebastian b's avatar
Sebastian b

Latest lowest rating:

1

FROM THESE SCAMMERSago**STAY AWAY FROM THESE SCAMM FROM THESE SCAMMERS ago **STAY AWAY FROM THESE SCAMMERS** **STAY AWAY FROM THESE SCAMMERS** Bought my insurance with them in December, they asked for ... Read more Reviewed on: 26th January 2025
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Mohamed
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About this product

Check out the Marshmallow car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your new provider.

Marshmallow was founded in 2015, dedicated to providing affordable insurance to those often hit with outrageously high quotes, like students and expats. Marshmallow designed its own systems and writes its own policies, claiming to provide cheaper car and van insurance for all.

Perhaps you have a low credit score and find many insurers penalise you for this,or maybe you’re an expat without a UK driving licence, again, paying extra for your insurance? Marshmallow claims to have affordable policies for all, regardless of factors such as these. Read the Marshmallow car insurance reviews on Smart Money People to see how well the company lives up to these claims.

Have you had an insurance policy with Marshmallow? Did you find your premium cost reasonable in comparison to other quotes? Was the level of cover suited to your needs? How did you find communications with Marshmallow: was the customer service team friendly and helpful with fast response times? Did you have to make a claim on your policy, and if so, how well was it dealt with? Whether positive or negative, leave a Marshmallow car insurance review today to help us increase trust and transparency in financial services.

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Marshmallow Car Insurance reviews (294)

should not be trading at all

1
This company shouldn't be trading at all. I had a car insurance with them and had a car accident hit by third party. They don't have a no fault claim service meaning you will pay access and will not be able to recover back at all. Customer services is poor only on chat and email where they ask same question again again without providing you any concrete information. I have comprehensive cover with replacement vehicle cover and should get a vehicle if in accident. Got the car after 3 weeks with the repair garage and they taken away after few days without repairing car. Car written off. Took several weeks to get the money back for written car. 8 months gone and claim still not settled so paying high insurance cost till this is settled. They rely on third parties with no service at all. The other party admitted the fault but imagine loosing your access, paying high insurance costs and daily mental torture. If you want a really headache, mental torture and plenty of money to loose then buy non existing service Reviewed on: 1st March 2023
nadeem's avatar
nadeem

RIDICULOUS

1
Such a HORRIBLE experience! Got hit by another car last week then began to do the insurance. Marshmallow suddenly cancelled my policy without notice. As a claimer, its really RIDICULOUS to bear all the charges just because they DONT want to cover the insurance. Reviewed on: 28th February 2023
chin's avatar
chin

!!!!!!!DO NOT USE THEM!!!!!!!!!

1
Nearing 6 weeks with no claim payout, lying say it was my bank. Bank said no such attempt was made. Then there was an issue with my drivers licence. Then when that was verified it was a problem with my address. Its the biggest scam going!!!!!!! Reviewed on: 23rd February 2023
Byron Cossey's avatar
Byron Cossey

Online chat response time was 4 days!

1
That means they don’t have customer service. There is no phone number to call. They have full control on whether they reply the online chat and email or not. They responded my online chat query 4 days later after I have found a way to do it myself! If it’s an issue, they most likely would not reply. Best of luck if you are using them! Reviewed on: 20th February 2023
a zinger's avatar
a zinger

very very bad

1
This is one of the most horrible company. i been i car accident since 20 january and it wasn’t my fault and they decided me as total lost and written off my car, i dont know how else to deal with them and not just that i have been 1 month and still nothing. and after they come to me to let me know the car is written off as total lost, and they never come and see my car at all and decide whatever they wanted and the car cost me £8000 and tey value my car £7380 minus £750 acces and minus £2080 to pay the whole insurance so they want to give to me £4550 and to take my car,this is o unacceptable… after they give me until 30 days to put in insuranc another car. i did buy 2 days ago another car cheaper one and the insurance will cost a year 1 £1800 less . they accepted to insure my vw and they still charged me £243 a months and they took my money on my bank without been agreed they charged me same like the price i was for my mercedes E clas, they cancel the insurance to my mercedes and transferred to my golf vw and priced me same money and they still wants to pay to them £2080 for whole year insurance ATTENTION my name is Justin whoever had very bad experience with this company i’m texting to call everyone to join me i will start a court against them i will shoot down this company so they will not ript of anomyre other customers. this is my contact number 07383867210 Reviewed on: 17th February 2023
Tini 31's avatar
Tini 31

Very good service from Marshmallow

5
Florence is very helpful and polite. She solved my problem quickly. Reviewed on: 17th February 2023
Chun Hong Ha's avatar
Chun Hong Ha

Overall it was a good experience.

5
It was a good experience and very nice staff and I'm satisfied with marshmallow team. Reviewed on: 17th February 2023
Sandy Uk's avatar
Sandy Uk

Absolutely Terrible

1
No customer service at all. Live chat is shocking and they only reply if they want too. While in a full blown conversation, as soon as I said ‘you don’t realise the financial stress you are putting me under’ as I’ve now been waiting around 4 months for my claim payment (with no car to use) they just don’t reply. Can’t even stress how much you should stay clear of this shambles of a company! Reviewed on: 17th February 2023
Amy Humphreys's avatar
Amy Humphreys

It is not insurance company it is just money collector

1
I reported my car accident on Jan 23, after 2 weeks of chatting through their application( no phone number), they assigned me for a garage 35 mile from my house, then the garage denied my car, 5 days of chatting on their application they assigned again the same garage, I booked with a local garage, but after 25 days from accident report, they are not responding to the garage estimations... Just avoid this company, and their poor communication application. Reviewed on: 16th February 2023
Pierce Yousef's avatar
Pierce Yousef

The worst Insurance Company

1
Marshmallow is the worst insurance company I used ever. As a nature 8f insurance companies, they should help your bad condition and support you in bad occasions. They are looking forward for how to not support the customer and they're really successful for finding all open points. I'd never suggest to someone this bad company. Stay away, don't regret. Reviewed on: 6th February 2023
Berkay ERTAN's avatar
Berkay ERTAN

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