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Marshmallow: Car insurance reviews

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1.67
Based on 307 reviews, last reviewed 24th Apr 2025
No new 5 star reviews
in the past 90 days
15% decrease in 1 star reviews
in the past 90 days
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19%
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2%
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1%
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1%
See only 1 star reviews
77%

Latest highest rating:

5

I had an accident and it was sorted out no bother. I had an accident and it was sorted out no bother. Hire car and everything and it was me hitting a raised pavement Reviewed on: 24th April 2025
Y boustead's avatar
Y boustead

Latest lowest rating:

1

This is the worst company for car insurance that I h... This is the worst company for car insurance that I have came across. Reviewed on: 8th April 2025
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harris m
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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

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Marshmallow Car insurance reviews (307)

Ridiculous

1
Don't trust on marshmallow policy. They cancel ur policy at any time. 3rd class policy company. Reviewed on: 11th March 2023
Hooriya Khan's avatar
Hooriya Khan

Avoid at all costs

1
Have been exceedingly happy with marshmallow until recently. My car was in a flood a couple of weeks ago - after soon realising marshmallow fully intended in dragging their feet on validating my claim relating to this and were content on leaving me and this my family without a car for at least a few weeks I went out and got another. However, since forking out on this Marshmellow are desperately trying to cancel my policy or “trip me up” in regards to my claim on the flooded car (worth just around £2500). First they insinuated my car was not taxed and didn’t accept any evidence I provided until I gave them an undeniable amount and now they are sending cancellation notifications for “speeding” although I highly contest one of the occurrences - I never knowingly drive 20mph over the limit and the other I was a passenger (indicating the unsuitability of their app). Bear in mind their app rates my driving style ‘pro’ and I had no such need for speed before the claim. I must say, many of the first line representatives I’ve spoke to on the app have been exceedingly helpful. However, the company is not interested in providing the service advertised, just lining its pockets - only to desperately reel out of an agreement at any unethical expense when required to honour it. Stay away, I wish I had read the reviews before taking my policy out with them. Reviewed on: 10th March 2023
Brandon Dobson's avatar
Brandon Dobson

Please avoid this company

1
My husband and I are insured with this company. Our car was involved in an accident while parked stationery on the road 6 days ago and it is not in safe position/condition. We have been trying to get it off the road and get a replacement car but no help or response from this insurance company. I can't even get to them as they don't seem to have a help line contact number. We are so distressed and disappointed as neighbours/ council asking us for the car to be removed and we need a replacement car but no help. Please avoid this company and pay a bit extra go with a reputable company so in case of accident/ emergency you get someone to turn to. Reviewed on: 3rd March 2023
azitawilding@yahoo.com's avatar
[email protected]

should not be trading at all

1
This company shouldn't be trading at all. I had a car insurance with them and had a car accident hit by third party. They don't have a no fault claim service meaning you will pay access and will not be able to recover back at all. Customer services is poor only on chat and email where they ask same question again again without providing you any concrete information. I have comprehensive cover with replacement vehicle cover and should get a vehicle if in accident. Got the car after 3 weeks with the repair garage and they taken away after few days without repairing car. Car written off. Took several weeks to get the money back for written car. 8 months gone and claim still not settled so paying high insurance cost till this is settled. They rely on third parties with no service at all. The other party admitted the fault but imagine loosing your access, paying high insurance costs and daily mental torture. If you want a really headache, mental torture and plenty of money to loose then buy non existing service Reviewed on: 1st March 2023
nadeem's avatar
nadeem

RIDICULOUS

1
Such a HORRIBLE experience! Got hit by another car last week then began to do the insurance. Marshmallow suddenly cancelled my policy without notice. As a claimer, its really RIDICULOUS to bear all the charges just because they DONT want to cover the insurance. Reviewed on: 28th February 2023
chin's avatar
chin

!!!!!!!DO NOT USE THEM!!!!!!!!!

1
Nearing 6 weeks with no claim payout, lying say it was my bank. Bank said no such attempt was made. Then there was an issue with my drivers licence. Then when that was verified it was a problem with my address. Its the biggest scam going!!!!!!! Reviewed on: 23rd February 2023
Byron Cossey's avatar
Byron Cossey

Online chat response time was 4 days!

1
That means they don’t have customer service. There is no phone number to call. They have full control on whether they reply the online chat and email or not. They responded my online chat query 4 days later after I have found a way to do it myself! If it’s an issue, they most likely would not reply. Best of luck if you are using them! Reviewed on: 20th February 2023
a zinger's avatar
a zinger

very very bad

1
This is one of the most horrible company. i been i car accident since 20 january and it wasn’t my fault and they decided me as total lost and written off my car, i dont know how else to deal with them and not just that i have been 1 month and still nothing. and after they come to me to let me know the car is written off as total lost, and they never come and see my car at all and decide whatever they wanted and the car cost me £8000 and tey value my car £7380 minus £750 acces and minus £2080 to pay the whole insurance so they want to give to me £4550 and to take my car,this is o unacceptable… after they give me until 30 days to put in insuranc another car. i did buy 2 days ago another car cheaper one and the insurance will cost a year 1 £1800 less . they accepted to insure my vw and they still charged me £243 a months and they took my money on my bank without been agreed they charged me same like the price i was for my mercedes E clas, they cancel the insurance to my mercedes and transferred to my golf vw and priced me same money and they still wants to pay to them £2080 for whole year insurance ATTENTION my name is Justin whoever had very bad experience with this company i’m texting to call everyone to join me i will start a court against them i will shoot down this company so they will not ript of anomyre other customers. this is my contact number 07383867210 Reviewed on: 17th February 2023
Tini 31's avatar
Tini 31

Very good service from Marshmallow

5
Florence is very helpful and polite. She solved my problem quickly. Reviewed on: 17th February 2023
Chun Hong Ha's avatar
Chun Hong Ha

Overall it was a good experience.

5
It was a good experience and very nice staff and I'm satisfied with marshmallow team. Reviewed on: 17th February 2023
Sandy Uk's avatar
Sandy Uk

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