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Marshmallow: Car insurance reviews

View other Marshmallow products
1.72
Based on 324 reviews, last reviewed 3rd Nov 2025
50% decrease in 5 star reviews
in the past 90 days
17% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
19%
See only 4 star reviews
2%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
77%

Latest highest rating:

5

All good with Marshmallow insurance All good with Marshmallow insurance Reviewed on: 5th September 2025
Marius M's avatar
Marius M

Latest lowest rating:

1

Disgusting customer service. Disgusting customer service. They autorenewed with double premium without notifying. When contacted they charged £71, for what??? They will ignore you... Read more Reviewed on: 3rd November 2025
Phalguni's avatar
Phalguni
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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

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Marshmallow Car insurance reviews (324)

Very good insurers

5
Very good insurers and great prices to chose from Reviewed on: 31st May 2023
Christakis 's avatar
Christakis

Very happy

5
It was easy to switch and it was much more affordable than my previous provider Reviewed on: 31st May 2023
Ruth's avatar
Ruth

Poor service

1
No phone number to call. Online chat takes hours to respond. Verification of photo ID with your selfie. In case if you don’t upload the iD in short time, but they won’t tell you how much time you have. They will cancel your policy. Without sending you email or text or call. So if you are waiting for driving license because of any reason don’t bothered. My iD came days before the policy start and I was simply unable to upload them. They don’t care if you will stay. They expect you to get another quote that cost twice as much. Reviewed on: 30th May 2023
Dagmara Lewandowska's avatar
Dagmara Lewandowska

terrible value, hard to cancel.

1
Title says it all. The only way to cancel the policy is to sit in an online chat where even the bot is late to the conversation. Awful value as well, policy cost went up by 40% (didn't make a claim). Avoid at all costs. Reviewed on: 29th May 2023
Andy Wise's avatar
Andy Wise

Makes an insurance agreement and then raises the price the price

1
ABSOLUTE SCAM COMPANY; Insurance policy started 1st of May. Then 11th asked the required document (occupation proof for additional driver) On 23rd replied that they can`t cover the additional driver(no reason provided) and without it- the price will raise 3x times. Or I can cancel the policy which will cost me £75 cancellation fee. ABSOLUTE SCAM Reviewed on: 23rd May 2023
Andrej Litvinov's avatar
Andrej Litvinov

Toxic company

1
Pure rip-off. Stay away from these toxic people. Cancelled my policy, ripped-off my annual premium, unprofessional behaviour, the worst company so far Reviewed on: 21st May 2023
Ismail Fakhro's avatar
Ismail Fakhro

Disgraceful company

1
Money taken from my account which I think was for house/contents insurance. No reminder e-mail sent by the company, no way to contact them via the app as it is only set up for car insurance, and they have failed to even acknowledge my e-mail enquiries. I am having to go through my credit card coming in an attempt to get a refund. Reviewed on: 17th May 2023
Doug Merritt's avatar
Doug Merritt

Never let them process your claim

1
Dreadful people to deal with, I hate to imagine how awful they are to people at fault. Shocking. Reviewed on: 12th May 2023
Gordon Watson's avatar
Gordon Watson

Avoid at all costs

1
Avoid at all costs. Policy cancelled with no warning - impossible to speak with customer service. I would advise you to look elsewhere. Very expensive mistake choosing marshmallow. Reviewed on: 12th May 2023
A. Hargreaves's avatar
A. Hargreaves

Zero star is what I would review

1
AVOID this company. 1 Star is honestly generous. I can tell you now that the majority of this company's 5* reviews are completed through social marketing campaigns. First of all, a neighbour reversed into my car completely by accident and I contacted Marshmallow. Everything to start with was fine, not an issue. However the reassurances they gave me were far from the truth. 1. I was advised I would get a like for like hire car, I have an SUV, Automatic and something with a large amount of space. It is also a diesel. I was advised it would be a like for like switch. Thoughts were great. 1A. The car they gave me is half the size of my other car, its petrol, it drinks fuel, its a manual and it has problems with gear 4 and the radio. 2. The car accident was a non fault of my own, I had a witness letter, acceptance of fault from another car owner and it was taken to a garage. 2a. It took 4 weeks to get the car outcome as a write off and still they have not paid me for my car as advised. Further more, absoluteness no communication whatsoever. I have called back over and over with no apology at all. 3 Renews have come through... 3a. A price almost doubled the year previously with an extra years no claims. Keep in mind this is a non fault, no claims affected renew. 4. I try to contact Marshmallow to discuss the claim : 4a, claims line tell me that there is no one I can discuss this with. I have to do this on the app. So I cancel my renew using the app as advised. The box automatically changes back so you have no choice but to speak to them on there chat facility where they try and sell you to stay with them. 5. On Thursday at 16.55 (Bank holiday Friday and Monday) I am given 24-48 hours to collect the car or the charges will be passed to me. 5a. Again I have to do the leg work that they should be doing. 6. Esure contacted me directly to fix the car as marshmallows had no contact for them. 6a. What a joke. Tonight I am collecting the car wish me luck as it will probably be at a different storage centre than advised. If GDPR took things seriously this company would be fined as they do not provide the facilities for customers to be contacted how they wish to use communications. Just because Winn Solicitors or Nationwide Vehicle recovery assistance or other parties are involved, does not mean that you do nothing. *I AM YOUR CUSTOMER NOT THERE'S* Worst insurance company I have ever dealt with and they still haven't paid me out yet. I hate to think how long it would take if the claim was a 50/50 or a driver at fault. AVOID this company like COVID. Reviewed on: 11th April 2023
Scott Cowell's avatar
Scott Cowell

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