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Marshmallow: Car Insurance reviews

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1.64
Based on 294 reviews, last reviewed 26th Jan 2025
100% increase in 5 star reviews
in the past 90 days
28% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
19%
See only 4 star reviews
2%
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1%
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1%
See only 1 star reviews
77%

Latest highest rating:

5

I ve meet a very good customer service I ve meet a very good customer service Reviewed on: 25th November 2024
Sebastian b's avatar
Sebastian b

Latest lowest rating:

1

FROM THESE SCAMMERSago**STAY AWAY FROM THESE SCAMM FROM THESE SCAMMERS ago **STAY AWAY FROM THESE SCAMMERS** **STAY AWAY FROM THESE SCAMMERS** Bought my insurance with them in December, they asked for ... Read more Reviewed on: 26th January 2025
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Mohamed
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About this product

Check out the Marshmallow car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your new provider.

Marshmallow was founded in 2015, dedicated to providing affordable insurance to those often hit with outrageously high quotes, like students and expats. Marshmallow designed its own systems and writes its own policies, claiming to provide cheaper car and van insurance for all.

Perhaps you have a low credit score and find many insurers penalise you for this,or maybe you’re an expat without a UK driving licence, again, paying extra for your insurance? Marshmallow claims to have affordable policies for all, regardless of factors such as these. Read the Marshmallow car insurance reviews on Smart Money People to see how well the company lives up to these claims.

Have you had an insurance policy with Marshmallow? Did you find your premium cost reasonable in comparison to other quotes? Was the level of cover suited to your needs? How did you find communications with Marshmallow: was the customer service team friendly and helpful with fast response times? Did you have to make a claim on your policy, and if so, how well was it dealt with? Whether positive or negative, leave a Marshmallow car insurance review today to help us increase trust and transparency in financial services.

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Marshmallow Car Insurance reviews (294)

Stay away from this company.

1
Took 2 weeks - to get the specific answer. Ended up paying insurance for my car which didn’t exist. They don’t have anyone person to speak. Stay away Totally messed customer service. Reviewed on: 19th December 2022
naseeb shrestha's avatar
naseeb shrestha

Awful response time to thier mess up

1
Made me pay a lot of money to get my car towed after telling me it would be free. Will not answer emails. No communication between towing company and their organisation… Reviewed on: 10th December 2022
Liss Jones's avatar
Liss Jones

Worst insurance company ever!!! Avoid like the plague!!

1
Marshmallow is the worst insurance company I have ever encountered. It took them 7 weeks to get my car booked into a garage and then when I was forced to arrange and pay for my own repairs they approved the quotation but are now refusing to pay what they agreed to pay! DONT’T EVER USE THIS INSURANCE COMPANY EVEN IF YOUR LIFE DEPENDED ON IT. they are INCOMPETENT and GREEDY and DISHONEST Reviewed on: 8th December 2022
jenan jaafar's avatar
jenan jaafar

this company will not give you the right NCD cert

1
Don't join this company unless you want to lose all your NCB/NCD. I joined this company 2 years ago with 6 years NCD. They accepted my NCD and show it in the my account as normal. While I got a 80% increase in my premium without making any claims, I decided to leave them. They just give me a 2 years NCD and refused to give me a 8 years certificate. And, all other insurance companies only willing to accept the NCD cert from the last insurer. I tried to make a complaint to Financial Ombudsman Service but they just returned to me that marshmallow is not registered in the UK and is not under their regulation. What a joke that an insurance company doing business in the UK is not under the local regulation. If you don't mind, use them. they know they can increase the premium in the 2nd year as your old NCD certificate can only valid for 1 year. Reviewed on: 6th December 2022
Peter Pan's avatar
Peter Pan

Very excellent customer service

5
Quick and easy procedure with very beautiful customer services Reviewed on: 6th December 2022
Kenneth 's avatar
Kenneth

Bonnie

5
Very helpful thanks to her she knows what she is doing Reviewed on: 5th December 2022
karwan akram's avatar
karwan akram

Terrible!

1
I would given them 0 stars if I could - when it comes to underground a repair it gets worse and worse. They outsource most of their process. You can’t get through to them and don’t have a direct line. Files get passed back and forth between departments and 3rd party companies and it’s gets worse and worse. If you choose a reputable garage for a repair they won’t pay them, rather they only pay what they think it should cost and then you pay the difference which defeats the purpose of insurance!! Stay away!! Reviewed on: 2nd December 2022
Imran Ali's avatar
Imran Ali

All their good reviews are not true until you get into an incident youll see their true colours

1
Avoiding to provide a courtesy car once your vehicle hits the garage and this is based on availability as stated in section 6 of your policy. So they’re happy to continue to take direct debit payments while my car is in their storage and no courtesy car has been given because of this. Awful service my claim has been ongoing for 3 months and i have not been provided with a courtesy car. Its all live chat based and each agent tells me something different. Reviewed on: 2nd December 2022
Miss E's avatar
Miss E

WORST CAR INSURANCE COMPANY

1
Such a very big mistake taking Marshmallow car insurance. My wife and daughter had a car accident almost 3weeks ago. Took 3days long before our car was towed by a salvaging car company from the area and says that our car will be write off so they are advised to take it to scrapyard. Recently we are contacted by a garage (Active Repair Accident) and says the car is repairable and they are still waiting a confirmation from the insurance to know the whereabout of our car for them to collect. Phoned the insurance and says they doesn't know or have the details where the exact location our car was kept. They don't give us proper information or update and keep us passing to their 3rd partner motor repair. Until now, we don't have any courtesy car which we are supposed to be entitled as it covers to our given policy and we're clueless whats the update of the situation. Such a very stressful and depressing experience not being treated fairly. We're paying properly for the insurance monthly but this is what we got. Reviewed on: 30th November 2022
Romeo Jr. Estelloso's avatar
Romeo Jr. Estelloso

worthless company

1
Crap service. Took over a month to process. I have too many negative things to say about this company! there is hardly any phone correspondence, they try to screw me for the value of my written off vehicle where the damage was so minor it could easily be repaired. AVOID. After their mechanical evaluator told me what the car was worth they have now come back to me and said a value a lot less, ridiculous bs. I don't even know how they can do this. There was no verbal communication of the cars written off value. The car collection company keeps calling me to collect the car but we have not settled the write off, nor is it in my bank account. Reviewed on: 30th November 2022
Casey Mitchell's avatar
Casey Mitchell

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