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Marshmallow: Car insurance reviews

View other Marshmallow products
1.58
Based on 365 reviews, last reviewed 17th Apr 2026
100% increase in 5 star reviews
in the past 90 days
5% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
17%
See only 4 star reviews
2%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
79%

Latest highest rating:

5

User friendly Their rates are reasonable and their app is easy to use Reviewed on: 16th April 2026
Constance h's avatar
Constance h

Latest lowest rating:

1

I am beyond frustrated with this insurance company’s... I am beyond frustrated with this insurance company’s service. I requested my final No Claims Discount (NCD) certificate after my policy ended—somethi... Read more Reviewed on: 17th April 2026
Aqib J's avatar
Aqib J
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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

Review Marshmallow: Car insurance now

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Marshmallow Car insurance reviews (365)

We're not all soft Marshmallow!

1
Marshmallow insists on my selecting Auto-renew option when I took out my policy last year. Given 16 days notice of renewal. Although no claims or change of circumstances, they now propose to increase my premium by 78%. No explanation offered. I indicated on their App. web site that I did NOT want automatic renewal. Instead of just acknowledging my decision, they have asked additional 'security ' questions and my reason for my decision. 24 hours later, they have still not acknowledged that I do not want to renew their policy. I am appalled by their conduct, and will never use them again. Reviewed on: 3rd August 2023
Warren Braham's avatar
Warren Braham

Save yourself

1
The worst car insurance company ever. Please save yourself don't go there. They cancelled my policy and are asking me in the same time to cancel my policy within 7 days. The reason they can access data of my locations therefore they can not insure my car. Not to mention the possibility of cancellation fees, a cancellation they are initiating..the app on my phone is showing my movement and all but they are saying that I was inactive for certain period. Also they don't have a customer service and when the send you a text message it's either unpleasant or stressing with constant threats of cancellation.. I would NOT RECOMMEND THIS COMPANY....NEVER EVER SAVE YOURSELF AND SAVE YOUR MONEY AND YOUR PEACE OF MIND Reviewed on: 3rd August 2023
Bibi 's avatar
Bibi

Worst insurance company ever

1
Absolutely awful. No customer service skills at all. Absolutely no communication between there staff. Nobody knows what they are doing. Worst car insurance experience of my life. Don't go anywhere near them. They will make you lose the will to live. Worst insurance company in the world Reviewed on: 2nd August 2023
Sherif Karatac 's avatar
Sherif Karatac

People don't do this mistake!

1
People don't do this mistake! Pure form of fraud. Absolutely incorrect. I have been waiting for 11 months now to be paid my total damage. So far I haven't received a penny. In the end they offered to pay me a quarter of my policy amount by increasing my premium... Without my fault?! But first if I repair the car myself with my own funds!!! They change the rules as they see fit and break all kinds of laws. And the best part is that they don't have any contact phones... Just a fake life chat through which you talk to a bot (wall)... Don't make this mistake! You will never receive compensation regardless of whether you are at fault or not! In this company only resources are poured in one direction. Reviewed on: 28th July 2023
Hristo Ignatov's avatar
Hristo Ignatov

Do not use

1
Please do not use this company . Appalling customer service - left me alone and in the dark literally for 8 hours. Customer service doesn’t exist with no communication- took 5 months to repair my car - this is back in 2021 . I got contacted today to say that direct line are taking me to court due to marshmallow not paying the claim . Also you can’t complain to the financial ombudsman as they are not registered in the uk . Please use someone else !!! Reviewed on: 24th July 2023
rachel's avatar
rachel

Excellent car insurance service

5
I have been with their service since 2019, their service is excellent whenever I make a claim or discuss payment options with the team. Their rate is most competitive too. Reviewed on: 23rd July 2023
CHIH LO's avatar
CHIH LO

Appalling service

1
Had a small bump in my car - equally at fault Called marshmallow as a notification They said they contact me if anything occurred No contact demo them so I assume all ok Renew insurance with someone else (as theirs was too high) Months later I’m contacted by the new insurance company to say marshmallow have loaded my details on the industry database as being at fault in the accident and have settled my claim. Ines insurance company saying i didn't inform them,!!!!!!! Marshmallow do not have a phone line. All there is it’s a live chat which is rubbish Reviewed on: 19th July 2023
Cathie Mcmaster's avatar
Cathie Mcmaster

DO NOT USE THIS COMPANY

1
After a year they will double your insurance price for no reason!! Haven’t made a single claim or complaint for the whole year then get my renewal quote for double the price I was paying, their excuse is they’ve had to pay out lots of claims this year, it’s not my duty to pay for other peoples claims! Disgusting price hike in the middle of a cost of living crisis Reviewed on: 18th July 2023
Tasha Bartlett's avatar
Tasha Bartlett

STAY AWAY IF YOU DON'T WANT TO GET SICK!!!

1
Definitely stay away if you don't want to get sick! It has been 55 days since they took my car, and I'm left without a courtesy car. I have to pick up my child from school with no transportation. Marshmallow is not offering any solution other than keeping you waiting. I keep getting sent from S&G to Marshmallow and back again. I've sent an official complaint and will be in touch with watchdog and also the financial ombudsman. It's just a waste of time expecting a solution from Marshmallow. This situation is extremely distressing and frustrating. Waiting for so long can have a detrimental effect on mental health, and it's truly unbearable.I don't want anyone to experience this awful feeling. I will continue to provide updates on how the process progresses from here.Please stay away.!!! Reviewed on: 14th July 2023
MM's avatar
MM

Total scam

1
Stay well clear there scam your money whatever way they can be warned I will never go with an online insurance company ever again. 800 quid out of pocket and got to fix my own car after someone smashed into it whiles it was parked. Reviewed on: 6th July 2023
Stephen, Flat Earth (Midge)'s avatar
Stephen, Flat Earth (Midge)

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