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Marshmallow: Car insurance reviews

View other Marshmallow products
1.71
Based on 325 reviews, last reviewed 6th Nov 2025
50% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
18%
See only 4 star reviews
2%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
78%

Latest highest rating:

5

All good with Marshmallow insurance All good with Marshmallow insurance Reviewed on: 5th September 2025
Marius M's avatar
Marius M

Latest lowest rating:

1

Worst Experience with Marshmallow Insurance Worst experience with Marshmallow Insurance Tried to cancel my policy, but their AI-only system makes it impossible to reach a human. My renewal jumpe... Read more Reviewed on: 6th November 2025
Muthukumar M's avatar
Muthukumar M
Read all reviews Write a review

About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

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Marshmallow Car insurance reviews (325)

The worst Insurance Company

1
Marshmallow is the worst insurance company I used ever. As a nature 8f insurance companies, they should help your bad condition and support you in bad occasions. They are looking forward for how to not support the customer and they're really successful for finding all open points. I'd never suggest to someone this bad company. Stay away, don't regret. Reviewed on: 6th February 2023
Berkay ERTAN's avatar
Berkay ERTAN

Avoid like the plague

1
They never answer the live chat over a month to sort out a crash and still no payment you have to chase up and can not get through to anyone you get one message then they turn live chat to away and ignore you this insurance is a con artist Reviewed on: 3rd February 2023
claire rice's avatar
claire rice

DO NOT USE THEM. MADE THE LAST YEAR OF MY LIFE SO MUCH HARDER

1
They do not set up a direct debit for payment, you give them your details and then they attempt to take payment once a month, but most of the tome they cannot do so, and then they send emails to your junk box saying they have not been able to take payment and then try and cancel your insurance. They give you 21 days to pay, but how often do you check your junk email on your personal email box. They have the ability to text or notify you through the app, where they have the bank details for payment too, but again decide not too/ I have now had my insurance cancelled 11 months and 3 weeks in, will not receive my no claims for the year and have been reported for a cancelled insurance policy. THIS COMPANY ARE SET UP TO TRY AND MAKE YOU FAIL. DO NOT USE THEM. Reviewed on: 25th January 2023
Ross 's avatar
Ross

Possibly the worse insurance company

1
Do not use these Read all the reviews on trust pilot Everything seems good until you make a claim 8 days without a car No courtesy car Only just found out where our car is now Terrible company Reviewed on: 20th January 2023
Peter's avatar
Peter

Poor company

1
Take money then tell you that you are not insured until you products your driving licence. They say if they don’t receive a copy of your licence they refund you in a week. That’s ok if you have lots of money and can go pay again. That just appalling service a reflection of who is at the top and what’s they about no doubt! Reviewed on: 20th January 2023
Edward Watt's avatar
Edward Watt

First rate customer service

5
Response time and helpfulness is unbeatable. Direct email communication, no call centre or generic email enquiry. Very happy Reviewed on: 11th January 2023
Nicola Fanta's avatar
Nicola Fanta

So far so good

4
No problems so far but early days yet. Reviewed on: 11th January 2023
Peter Dupree's avatar
Peter Dupree

Would not pay claim

1
I had an accident and tried to claim. They used a loop hole to avoid fixing my car. I have been driving for 20 years and made 3 claims before in that time. All without fuss. They took 3 weeks of boucning emails to simply tell me to take a hike. I will be pursuing through the independent ombudsmen. Speaking to someone is almost impossible. Reviewed on: 9th January 2023
James Mawby's avatar
James Mawby

Clear and informative.

5
Been chatting to Catherine using the online chat on the Marshmallow app, she's been of great help and responds quick. Happy with her services. Reviewed on: 4th January 2023
Tom Mandofa's avatar
Tom Mandofa

The staff at Marshmallow is highly professional and friendly, I had to update my policy they completed the entire process within a few minutes.

5
The staff at Marshmallow specially Beatrice is highly professional and friendly, I had to update my policy they completed the entire process within a few minutes. Reviewed on: 28th December 2022
Irfan Yousaf's avatar
Irfan Yousaf

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