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Marshmallow: Car insurance reviews

View other Marshmallow products
1.58
Based on 365 reviews, last reviewed 17th Apr 2026
100% increase in 5 star reviews
in the past 90 days
5% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
17%
See only 4 star reviews
2%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
79%

Latest highest rating:

5

User friendly Their rates are reasonable and their app is easy to use Reviewed on: 16th April 2026
Constance h's avatar
Constance h

Latest lowest rating:

1

I am beyond frustrated with this insurance company’s... I am beyond frustrated with this insurance company’s service. I requested my final No Claims Discount (NCD) certificate after my policy ended—somethi... Read more Reviewed on: 17th April 2026
Aqib J's avatar
Aqib J
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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

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Marshmallow Car insurance reviews (365)

Do not trust

1
Online and only want your money! No customer service or helping people in need. Always excuse to not help! Best word to describe marshmallow is they are robbers with an identity without having to wear a mask and get away with it! Reviewed on: 31st May 2023
Mini_pearls Coral's avatar
Mini_pearls Coral

Very good insurers

5
Very good insurers and great prices to chose from Reviewed on: 31st May 2023
Christakis 's avatar
Christakis

Very happy

5
It was easy to switch and it was much more affordable than my previous provider Reviewed on: 31st May 2023
Ruth's avatar
Ruth

Poor service

1
No phone number to call. Online chat takes hours to respond. Verification of photo ID with your selfie. In case if you don’t upload the iD in short time, but they won’t tell you how much time you have. They will cancel your policy. Without sending you email or text or call. So if you are waiting for driving license because of any reason don’t bothered. My iD came days before the policy start and I was simply unable to upload them. They don’t care if you will stay. They expect you to get another quote that cost twice as much. Reviewed on: 30th May 2023
Dagmara Lewandowska's avatar
Dagmara Lewandowska

terrible value, hard to cancel.

1
Title says it all. The only way to cancel the policy is to sit in an online chat where even the bot is late to the conversation. Awful value as well, policy cost went up by 40% (didn't make a claim). Avoid at all costs. Reviewed on: 29th May 2023
Andy Wise's avatar
Andy Wise

Makes an insurance agreement and then raises the price the price

1
ABSOLUTE SCAM COMPANY; Insurance policy started 1st of May. Then 11th asked the required document (occupation proof for additional driver) On 23rd replied that they can`t cover the additional driver(no reason provided) and without it- the price will raise 3x times. Or I can cancel the policy which will cost me £75 cancellation fee. ABSOLUTE SCAM Reviewed on: 23rd May 2023
Andrej Litvinov's avatar
Andrej Litvinov

Toxic company

1
Pure rip-off. Stay away from these toxic people. Cancelled my policy, ripped-off my annual premium, unprofessional behaviour, the worst company so far Reviewed on: 21st May 2023
Ismail Fakhro's avatar
Ismail Fakhro

Disgraceful company

1
Money taken from my account which I think was for house/contents insurance. No reminder e-mail sent by the company, no way to contact them via the app as it is only set up for car insurance, and they have failed to even acknowledge my e-mail enquiries. I am having to go through my credit card coming in an attempt to get a refund. Reviewed on: 17th May 2023
Doug Merritt's avatar
Doug Merritt

Never let them process your claim

1
Dreadful people to deal with, I hate to imagine how awful they are to people at fault. Shocking. Reviewed on: 12th May 2023
Gordon Watson's avatar
Gordon Watson

Avoid at all costs

1
Avoid at all costs. Policy cancelled with no warning - impossible to speak with customer service. I would advise you to look elsewhere. Very expensive mistake choosing marshmallow. Reviewed on: 12th May 2023
A. Hargreaves's avatar
A. Hargreaves

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