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Marshmallow: Car insurance reviews

Name: Car insurance
Rating: 1.82 (326 reviews)

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1.71

Based on 326 reviews, last reviewed 8th Nov 2025

50% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

18%

78%

Latest highest rating:

5

All good with Marshmallow insurance All good with Marshmallow insurance Reviewed on: 5th September 2025

Latest lowest rating:

1

Be careful to be trapped by signing an insurance con... Be careful to be trapped by signing an insurance contract with them. You will get headache that you will never forget and maybe ending up either leavi... Read more Reviewed on: 8th November 2025

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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

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Marshmallow Car insurance reviews (326)

The staff at Marshmallow is highly professional and friendly, I had to update my policy they completed the entire process within a few minutes.

The staff at Marshmallow specially Beatrice is highly professional and friendly, I had to update my policy they completed the entire process within a few minutes. Reviewed on: 28th December 2022

Easy and Simple

Quick to set up with friendly helpful knowledgeable staff. Reviewed on: 23rd December 2022

Stay away from this company.

Took 2 weeks - to get the specific answer. Ended up paying insurance for my car which didn’t exist. They don’t have anyone person to speak. Stay away Totally messed customer service. Reviewed on: 19th December 2022

Awful response time to thier mess up

Made me pay a lot of money to get my car towed after telling me it would be free. Will not answer emails. No communication between towing company and their organisation… Reviewed on: 10th December 2022

Worst insurance company ever!!! Avoid like the plague!!

Marshmallow is the worst insurance company I have ever encountered. It took them 7 weeks to get my car booked into a garage and then when I was forced to arrange and pay for my own repairs they approved the quotation but are now refusing to pay what they agreed to pay! DONT’T EVER USE THIS INSURANCE COMPANY EVEN IF YOUR LIFE DEPENDED ON IT. they are INCOMPETENT and GREEDY and DISHONEST Reviewed on: 8th December 2022

this company will not give you the right NCD cert

Don't join this company unless you want to lose all your NCB/NCD. I joined this company 2 years ago with 6 years NCD. They accepted my NCD and show it in the my account as normal. While I got a 80% increase in my premium without making any claims, I decided to leave them. They just give me a 2 years NCD and refused to give me a 8 years certificate. And, all other insurance companies only willing to accept the NCD cert from the last insurer. I tried to make a complaint to Financial Ombudsman Service but they just returned to me that marshmallow is not registered in the UK and is not under their regulation. What a joke that an insurance company doing business in the UK is not under the local regulation. If you don't mind, use them. they know they can increase the premium in the 2nd year as your old NCD certificate can only valid for 1 year. Reviewed on: 6th December 2022

Very excellent customer service

Quick and easy procedure with very beautiful customer services Reviewed on: 6th December 2022

Bonnie

Very helpful thanks to her she knows what she is doing Reviewed on: 5th December 2022

Terrible!

I would given them 0 stars if I could - when it comes to underground a repair it gets worse and worse. They outsource most of their process. You can’t get through to them and don’t have a direct line. Files get passed back and forth between departments and 3rd party companies and it’s gets worse and worse. If you choose a reputable garage for a repair they won’t pay them, rather they only pay what they think it should cost and then you pay the difference which defeats the purpose of insurance!! Stay away!! Reviewed on: 2nd December 2022

All their good reviews are not true until you get into an incident youll see their true colours

Avoiding to provide a courtesy car once your vehicle hits the garage and this is based on availability as stated in section 6 of your policy. So they’re happy to continue to take direct debit payments while my car is in their storage and no courtesy car has been given because of this. Awful service my claim has been ongoing for 3 months and i have not been provided with a courtesy car. Its all live chat based and each agent tells me something different. Reviewed on: 2nd December 2022

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Marshmallow: Car insurance reviews

50% decrease in 5 star reviews

50% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Marshmallow: Car insurance now

Marshmallow Car insurance reviews (326)

The staff at Marshmallow is highly professional and friendly, I had to update my policy they completed the entire process within a few minutes.

Easy and Simple

Stay away from this company.

Awful response time to thier mess up

Worst insurance company ever!!! Avoid like the plague!!

this company will not give you the right NCD cert

Very excellent customer service

Bonnie

Terrible!

All their good reviews are not true until you get into an incident youll see their true colours

Review Marshmallow: Car insurance now

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