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Zsuzsa Antal

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Review of the Marshmallow, Car insurance:

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Incorrect company

I had an accident, they drove into me from behind and pushed me into the car braking in front of me. The internals are so simple that Marshmallow even admitted in his first letter that it was definitely not my fault. After a long time, they announced that they would not pay... meanwhile I had many questions for them, they never answered, they just repeated their stupid answers. They didn't write facts, but long meaningless ramblings. For example, I have asked these questions several times, but I have never received an answer. "Dear Sir/Madam, I hope you are well. I still don't accept your decision. And please answer these questions point by point. 1. If I pay my insurance correctly + I am not at fault in the accident! Why should I care that the 3rd party is not cooperating? I am under contract with Marshmallow, it is You. You will pay for my damage and then collect it from the at-fault party's insurance company. This is how it should work! Otherwise, what would be the point of paying my insurance every month? 2. What exactly does it mean that the 3rd party is "not cooperating"? She doesn't answer, she doesn't have insurance, she can't be found, she does not take responsibility, etc. 3. Why didn't you get concrete answers to my earlier questions? 4. The first email I received from your colleague after the accident said that I was not to blame for the accident and that you would take action, I have nothing to worry about! What has changed since then? I would like to receive accurate and satisfactory answers to these questions. Could you please clarify and send to me in writing that Marshmallow would not be reimbursing my costs of repair because the 3rd party has denied responsibility so I can take this up further legally. They were totally incorrect in my case. Reviewed on: 13th March 2023

Zsuzsa Antal

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