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Sarah S

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Review of the Marshmallow, Car Insurance:

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Awful company to deal with, expensive

Awful company. Terrible communication, takes ages to sort anything through the app and no other ways of contacting them. Their renewal price jumped from £1600 to £2700/year with no changes or claims!!! I've gone with Flow Insurance, at £1200/year for the same cover. Marshmallow is very good at sending you multiple emails plus texts if you miss a payment (and it's impossible to change your payment date due to the rubbish communication) but conveniently, I received NO text when it came to the automated renewal (just ONE email 14 days before, which I missed). Very convenient, especially given the £30 cancellation fee. I'd consider this an underhand communication strategy and not in the best interests of the consumer and therefore I am logging a formal complaint. BEWARE - they have two Trustpilot accounts, this one (which is lots of good reviews which I'm assuming are collected reviews) and a second one which is filled with negative reviews. Reviewed on: 22nd February 2024

Sarah S

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