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Marshmallow: Car Insurance reviews

Name: Car Insurance
Rating: 1.85 (289 reviews)

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1.66

Based on 289 reviews, last reviewed 6th Jan 2025

100% increase in 5 star reviews

in the past 90 days

45% decrease in 1 star reviews

in the past 90 days

19%

77%

Latest highest rating:

5

I ve meet a very good customer service I ve meet a very good customer service Reviewed on: 25th November 2024

Latest lowest rating:

1

This company is a scam. I had an accident on 23rd Nov 2024. Made a claim on the same day, today its 5th Jan 2025. and my car is still in my driveway in the same shape it was.... Read more Reviewed on: 6th January 2025

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About this product

Check out the Marshmallow car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your new provider.

Marshmallow was founded in 2015, dedicated to providing affordable insurance to those often hit with outrageously high quotes, like students and expats. Marshmallow designed its own systems and writes its own policies, claiming to provide cheaper car and van insurance for all.

Perhaps you have a low credit score and find many insurers penalise you for this,or maybe you’re an expat without a UK driving licence, again, paying extra for your insurance? Marshmallow claims to have affordable policies for all, regardless of factors such as these. Read the Marshmallow car insurance reviews on Smart Money People to see how well the company lives up to these claims.

Have you had an insurance policy with Marshmallow? Did you find your premium cost reasonable in comparison to other quotes? Was the level of cover suited to your needs? How did you find communications with Marshmallow: was the customer service team friendly and helpful with fast response times? Did you have to make a claim on your policy, and if so, how well was it dealt with? Whether positive or negative, leave a Marshmallow car insurance review today to help us increase trust and transparency in financial services.

Marshmallow Car Insurance reviews (289)

Review of the Marshmallow, Car Insurance:

legitimate scammers.

legitimate scammers. Avoid at any cost. They are quoting me £440 cheaper online, however upon renewal they are charging me £2 more than existing price, with £25 admission fee. I have advised them with this info and they were not willing to help. Please note that I've worked with Marshmallow because of those online comparison websites, and they're telling me that they do not always keep the right info, if that is the case, are you insuring everyone with incorrect information on your database? Upon requesting cancelletion, they have told that there will be fee of £170 too avoid it. Imagine if you had an accident, is this the company going to help you out? I will certainly never ever work with them, even if they quote me the cheapest quote. Now i am working with another provider, who gives £1000 cheaper deal. so my lost here is £170 admission fee, £25 admission fee of renewal(god knows why and how they are charging me when i decide to not renew my contract) Reviewed on: 18th December 2024

very poor communication.

very poor communication. waited 6 hours. bad insurance conditions. hidden payments. I do not advise anyone. Reviewed on: 30th August 2024

Worse decision I have ever made

I got a good quote from them. They asked me for evidence to which I provided before my deadline ….. they did not respond until the day of the deadline which was asking for top up money and after that same hr they cancelled my insuarance. They say they accommodate every one but after you pay u can never get in touch with them. Reviewed on: 29th August 2024

Best one

Nice and easy everything is through app. Reviewed on: 23rd August 2024

SCAM. AVOID

SCAM. AVOID Very bad experience. Each year they increase the insurance premium to outrageous amounts. This year just before my insurance premium renewal a claim was opened (strange coincidence...) claiming that I was involved in an accident in a part of the UK that I've never been... This erroneous claim has been open for months despite me following up multiple times Very unprofessional. Avoid. Reviewed on: 20th August 2024

Pls avoid Marshmallow, it's fraud.

Pls avoid Marshmallow, it's fraud. I made my monthly premium payment, it was automatically deducted as cancellation fee without my consent. my £143 IS GONE. Reviewed on: 16th August 2024

Cancelling insurances for fun

I'm a young driver, getting insurance quotes are already hard and pricey. they gave me an insurance and then cancelled it although I provided them with the evidence they've asked for. They did not give me a choice to appeal or replied to my emails on time, it was only after they cancelled it with a few hour notice. They don't have a phone line or an office address where you can visit, only live chat which they never responded to me on as well. Now my name is written off in the system as cancelled, I can't get any insurance anymore although I haven't done anything fraudulent. This is extremely damaging and distressful. I'm now reporting the company to the Financial Ombudsman. Because of their attitude and lack of response, it almost as if seems that they wanted to cancel me even though I have sent them valid evidence, I am reluctant to think this way normally but, I can now say that this also feels to be a racially motivated stance. Reviewed on: 15th August 2024

Auto renewing and refunding partially after a long time

They auto renewed my insurance and would not provide me a contact number to call and cancel. They didnt send me any postal correspondance to inform me. They took out over 1000£ as premium from my bank account. Only chat facility available to corresspond which is slow. I cancelled the insurance over chat immediately (within cooling off period) but they still charged me £30 admin fee. They also gave me a huge bill for 2 days' insurance they charged pro-rata. Raised a complaint and they took months to respond. They didnt do anything. They took a long time refunding the money as well and still charged Admin fee (even though I was withing 7 day cooling off period). Thieves. Stay away from them Reviewed on: 14th August 2024

Very poor customer service they charge me for renewa...

Very poor customer service they charge me for renewal which I didn't Guys becarefull they r scam I don't recommend all Reviewed on: 5th August 2024

It is a scam

No costumer service. You can’t contact them in any way. You can’t change or cancel your policy. They don’t give you any support. It is just a scam. I have been for 6 days waiting for them to answer me in their chat and nothing I have sent a complaint email and also nothing. Reviewed on: 2nd August 2024

Is very bad customer service I provided my proof of...

Is very bad customer service I provided my proof of address and they cancelled my policy with out any riesen and there is no one available to speak or explain my situation Reviewed on: 31st July 2024

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