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Marshmallow: Car Insurance reviews

Name: Car Insurance
Rating: 1.85 (282 reviews)

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1.69

Based on 282 reviews, last reviewed 11th Nov 2024

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

19%

77%

Latest highest rating:

5

Great help always look out for there customers Great help always look out for there customers Reviewed on: 11th November 2024

Latest lowest rating:

1

This is the worse experience I ever had with an insu... This is the worse experience I ever had with an insurance company I have been driving for 11 years in 3 different countries, and yet this is the worse... Read more Reviewed on: 8th November 2024

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About this product

Check out the Marshmallow car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your new provider.

Marshmallow was founded in 2015, dedicated to providing affordable insurance to those often hit with outrageously high quotes, like students and expats. Marshmallow designed its own systems and writes its own policies, claiming to provide cheaper car and van insurance for all.

Perhaps you have a low credit score and find many insurers penalise you for this,or maybe you’re an expat without a UK driving licence, again, paying extra for your insurance? Marshmallow claims to have affordable policies for all, regardless of factors such as these. Read the Marshmallow car insurance reviews on Smart Money People to see how well the company lives up to these claims.

Have you had an insurance policy with Marshmallow? Did you find your premium cost reasonable in comparison to other quotes? Was the level of cover suited to your needs? How did you find communications with Marshmallow: was the customer service team friendly and helpful with fast response times? Did you have to make a claim on your policy, and if so, how well was it dealt with? Whether positive or negative, leave a Marshmallow car insurance review today to help us increase trust and transparency in financial services.

Marshmallow Car Insurance reviews (282)

Review of the Marshmallow, Car Insurance:

Easy and Simple

Quick to set up with friendly helpful knowledgeable staff. Reviewed on: 23rd December 2022

They have screwed me over completely as an insurer,...

They have screwed me over completely as an insurer, guys lets fight back, if you have been affected by this company me being one please call me on 07857206161. I have read the reviews and im not the first this fraudulent company needs to be address. Please call so we can build our case I had a £12,000 car and now have nothing except a £1400 pound debt to my insurance company not alone and increased premium which i had to pay the last 6months after the car was a total loss and excess as they put my at fault of and accident which wasnt my fault. So come on people lets bring these rats to the surface contact me please Reviewed on: 6th March 2024

Do yourself a favour and avoid at all cost!

Avoid this insurance company at all costs. Endless delays in payment (still not received despite agreeing a settlement 8 weeks ago) poor communication, and unresponsive customer service make them a nightmare to deal with. Updates only via live chat and customer service rep has left a chat open since 26 Feb and is ignoring my requests for an update. I cannot close the chat nor open a new one which means I have lost the ability to contact the company via the only means available for an update on my claim. Don't risk it. Reviewed on: 6th March 2024

PLEASE AVOID AT ALL COSTS

We opened insurance with Marshmallow in September 2023 and unfortunately had our vehicle stolen in December 2023, therefore had to initiate a claim for the total loss of our vehicle. Initially, we found Marshmallow customer advisors helpful, however when our vehicle was being valued by the engineers, there was a lot of back and forth in which we were being told by the engineers that it was in Marshmallow's hands and Marshmallow was advising it was still with the engineers. Throughout the whole of February, we have been facing more difficulty in accessing our funds for the car, and have been repeatedly asked for the same documents, and have felt Marshmallow were avoiding paying us out. On 01/03/2024, we were informed by Marshmallow that they were cancelling our policy, and would not be paying us our £5,300 for the vehicle due to us "falsifying information". Marshmallow claim that we were dishonest about who the registered keeper of the vehicle was (my father), even though I have the screenshots from when I filled in the details on Compare the Market, advising my father is the registered keeper and I am the policy holder. On all of my insurance policies since 2021, I have documented that my father is the registered keeper. I would have no reason to lie about this as it does not affect the cost of my policy whatsoever. Upon looking at my documents with Marshmallow, it does unfortunately say that I am the registered keeper however this is a mistake on Marshmallow's behalf when collating my documents, which I do not believe I should be paying a hefty price for. As well as being the victim of a crime, and the loss of 5.3k, Marshmallow have advised I must declare from now on that I have had cancelled insurance, which is going to create further significant financial impact on my life. Since the start of the claim, Marshmallow have clearly been trying to find loop holes as a way of not paying us out, and I have all the evidence for this which I am taking to the Financial Ombudsman, as well as evidence that I claim my father is the registered keeper. Please, please do not be drawn in by the cheap quotes and pay extra for a more reputable insurance company, who actually care about their customers and reputation. I know it is easy to go for the cheapest, particularly during the current cost of living crisis, but it is definitely worth it to avoid suffering an either bigger cost down the line. I obviously didn't anticipate having to submit a claim, and initially Marshmallow seemed a good option to go with, and we found them helpful however, they way they deal with claims is absolutely atrocious. Me and my partner are both very hard working, honest individuals, and are genuinely shocked and appalled at how we have been treated. Please think twice before opening insurance with Marshmallow. Reviewed on: 2nd March 2024

Awful company to deal with, expensive

Awful company. Terrible communication, takes ages to sort anything through the app and no other ways of contacting them. Their renewal price jumped from £1600 to £2700/year with no changes or claims!!! I've gone with Flow Insurance, at £1200/year for the same cover. Marshmallow is very good at sending you multiple emails plus texts if you miss a payment (and it's impossible to change your payment date due to the rubbish communication) but conveniently, I received NO text when it came to the automated renewal (just ONE email 14 days before, which I missed). Very convenient, especially given the £30 cancellation fee. I'd consider this an underhand communication strategy and not in the best interests of the consumer and therefore I am logging a formal complaint. BEWARE - they have two Trustpilot accounts, this one (which is lots of good reviews which I'm assuming are collected reviews) and a second one which is filled with negative reviews. Reviewed on: 22nd February 2024

Awful company

Awful.. want proof of everything to job title to wage slip to council tax bill.. cant talk to anyone live chat can be waiting hours awful awful awful don't touch Reviewed on: 21st February 2024

Good service, but customer care replays are very lat...

Good service, but customer care replays are very late, however, good service. . Reviewed on: 19th February 2024

They accepted my no claims and then 1 month later th...

They accepted my no claims and then 1 month later they cancelled it and increased my insurance by £1100 a year. No difference for next year renewal and charged £100 for cancellation. Reviewed on: 17th February 2024

HIGHLY RECOMMEND TO STAY AWAY THEY ARE FRAUDS!

HIGHLY RECOMMEND TO STAY AWAY THEY ARE FRAUDS! I had Insurance with this company and had the worst experience ever. My car was parked outside my house and another car crashed into it. When I sent it to there garage the mechanics did faulty jobs and damaged the car which was in unsafe condition to drive. Also, they took away my 3 years no claim bonus for no reason whatsoever. The incident was not my fault has nothing to do with me but they took my 3 years no claim bonus anyway. They charged me money to fix the car and did not fix it, on top of that they have the audacity to take 3 years off my no claim bonus. When I try to speak to them they do not have no customer service contact number. They only have web-chat talking which is the worst form of communication as they do not reply properly or even answer my questions and meet my needs. Reviewed on: 15th February 2024

Discusting service robbed me.

Discusting service robbed me.. insured me an then cancelled me after taking my deposit and monthly fee. Don’t use this service Reviewed on: 12th February 2024

I'm super happy to be a part of marshmallow they hel...

I'm super happy to be a part of marshmallow they helped me a lot and do everything in a well way. Reviewed on: 12th February 2024

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