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Marshmallow: Car Insurance reviews

Name: Car Insurance
Rating: 1.85 (289 reviews)

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1.67

Based on 289 reviews, last reviewed 6th Jan 2025

100% increase in 5 star reviews

in the past 90 days

43% decrease in 1 star reviews

in the past 90 days

19%

77%

Latest highest rating:

5

I ve meet a very good customer service I ve meet a very good customer service Reviewed on: 25th November 2024

Latest lowest rating:

1

This company is a scam. I had an accident on 23rd Nov 2024. Made a claim on the same day, today its 5th Jan 2025. and my car is still in my driveway in the same shape it was.... Read more Reviewed on: 6th January 2025

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About this product

Check out the Marshmallow car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your new provider.

Marshmallow was founded in 2015, dedicated to providing affordable insurance to those often hit with outrageously high quotes, like students and expats. Marshmallow designed its own systems and writes its own policies, claiming to provide cheaper car and van insurance for all.

Perhaps you have a low credit score and find many insurers penalise you for this,or maybe you’re an expat without a UK driving licence, again, paying extra for your insurance? Marshmallow claims to have affordable policies for all, regardless of factors such as these. Read the Marshmallow car insurance reviews on Smart Money People to see how well the company lives up to these claims.

Have you had an insurance policy with Marshmallow? Did you find your premium cost reasonable in comparison to other quotes? Was the level of cover suited to your needs? How did you find communications with Marshmallow: was the customer service team friendly and helpful with fast response times? Did you have to make a claim on your policy, and if so, how well was it dealt with? Whether positive or negative, leave a Marshmallow car insurance review today to help us increase trust and transparency in financial services.

Marshmallow Car Insurance reviews (289)

Review of the Marshmallow, Car Insurance:

After getting the insurance, they will ask all the d...

After getting the insurance, they will ask all the documents and then cancel it saying we have provided wrong information and then cancel it and make us feel as if we are fraudulent. Insane this is. Will not recommend it to any one. Reviewed on: 28th October 2024

My car was sent to MRN for a repair they used a gara...

My car was sent to MRN for a repair they used a garage Alloy engineers , my car has been with the garage since July 2023 , the garage signed a satisfactory note stating I was happy with the work and car was delivered a Total this fraud deception . Marshmallow are blaming me for not taking the car , they ain’t even mentioning the customer satisfactory being signed without the car be delivered to me keep away from this company . Reviewed on: 5th February 2024

An absolute joke of a company

First of all please do not use this insurance company just because it may save you a few pounds. It is not worth the hassle, no contact centre for any query, they say 24 hour emergency number that's a lie as it will just tell you to go to live chat this is only open mon-fri 9-4pm. The whole ordeal of actually reporting an issue or getting an answer to a question will take days by email. The extras you add on at the end of making a new claim will be via a third party and they tell U to contact them if U crack your windscreen or something and then they will say contact Marshmallow. The only thing they are 5* on is taking your payment.. Absolute garbage stay away. Don't believe me try and ring and press every single option there is and let me know if you ever get hold of an actual person on the telephone. Reviewed on: 5th February 2024

Excellent service changing my policy details

Excellent service changing my policy details Reviewed on: 4th February 2024

They will cancel without calling u

I couldnt send any documents through app so i asked them to email me ...ive sent the documents through...they just sent me an email they will cancel my policy...as i work night and i have a kid im not on my phone 24/7 so 2 days they give me and bam cancelled my insurance. because my documents where not fit or whatever ...dont get this insurance they will cancel on any chance they have was paying them 246 a month aswell Reviewed on: 3rd February 2024

It was so simple and easy , because the professional...

It was so simple and easy , because the professional team marshmallow have !!! 5 Reviewed on: 2nd February 2024

Trying to help a Ukrainian

Trying to help a Ukrainian whom we hosted I took out a motor policy for him. He has returned to Ukraine, does not speak English, is uncontactible and is not returning to UK. I cannot get Marshmallow to cancel his policy, cant speak to anyone on this matter and the keep billing him monthly since we sold his car in November. Marshmallow have taken out the new increased January payment and say he has to authorise the cancellation of policy - Marshmallow cant think out of the box - do they just continue billing him. I have asked for telephone contact - unbelievable!! Reviewed on: 1st February 2024

Sherry was very kind and patient.

Sherry was very kind and patient. She listened to my concerns and addressed them appropriately. Reviewed on: 30th January 2024

My car was stolen.

My car was stolen. I feel like a criminal not a victim of crime. They never respond to your emails, it’s a shocking company. I would never recommend them to anyone! Trying to find every which way not to pay, it’s stressful and ongoing. Please look elsewhere for car insurance, if I’d seen these reviews first I would never have used them. Lesson learned. Reviewed on: 29th January 2024

Bad company keep well away

Can't contact by phone only email. Won't answer emails takes around 3 attempts. Had car cover but because mine was stolen its void, want me to pay 26% of tge claim because I have 2 houses and insured the car at the address where it is kept. Keep away people Reviewed on: 29th January 2024

Would have given zero stars if there was an option.

Would have given zero stars if there was an option. Given the experiences pf most other customers I can only assume the good reviews about them are AI generated or fake altogether. The service and they way they treated me as a customer is appalling to say the least, how do they manage to operate freely in the insurers market is beyond me. The response, the timing it takes to get through to someone, the lack of a number to speak to an actual person makes it even worse. Pay up a little more ( assuming they are the cheapest anyway) and go to a proper insurer, you will not regret it Reviewed on: 20th January 2024

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