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Marshmallow: Car insurance reviews

Name: Car insurance
Rating: 1.81 (311 reviews)

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1.64

Based on 311 reviews, last reviewed 28th May 2025

No new 5 star reviews

in the past 90 days

36% decrease in 1 star reviews

in the past 90 days

18%

78%

Latest highest rating:

5

I had an accident and it was sorted out no bother. I had an accident and it was sorted out no bother. Hire car and everything and it was me hitting a raised pavement Reviewed on: 24th April 2025

Latest lowest rating:

1

an Awful company to deal with . an Awful company to deal with . My accident was in July 2024 not my fault , I still have not received my policy excess back . Despite over 8 emails se... Read more Reviewed on: 28th May 2025

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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

Marshmallow Car insurance reviews (311)

Review of the Marshmallow, Car insurance:

Easy and Simple

Quick to set up with friendly helpful knowledgeable staff. Reviewed on: 23rd December 2022

You'll charge me £125?? Shameful Company.

During most of April, I was absent from work with glandular fever, not by choice, it can be very contagious, during this time I was obviously not earning money so when my paycheck came in I had to decide what would be paid and what wouldn't, obviously the mortgage and bills gets done, food shopping so my family doesn't starve and unfortunately car insurance took the hit. After contacting Marshmallow and asking them how I can proceed they have advised they require a payment by 20.05.2024 or they'll cancel my policy and charge me an extra £125 for the privilege. Sending over medical records or hospital admission paperwork means nothing. Save yourself the stress, no humility here at all. They can only give you another 20-day extension on a payment. When asked why I couldn't have another 9 days, so I can pay double next month, the response I got was 'The reason we cannot do this is we cannot push our customers into debt'. and what do you think you're doing giving a 20-day extension? A large majority of people only get paid once a month, Where exactly do you expect them to find the money within 20 days without putting them into debt? Absolutely disguising, the lack of empathy towards their customers when they're being honest and vulnerable only to push them further into a hole of panic and borrowing money. Absolutely shameful. If I could give zero stars I would. Reviewed on: 8th May 2024

BEWARE! Do not use! They Break The Law!

BEWARE! Do not use! They Break The Law! I came from a comparison website to marshmallow and clearly something in the tech messed up as my start date changed to 2 weeks in the future! Marshmallow did not inform me of this however until I had paid the deposit, and fully completed taking out the policy! I immediately got in touch with their customer support who said they cannot change start dates on policies and proceeded to state it was my fault and my only option was to live with it or cancel the policy, and that if I cancel they would charge me a £30 admin fee! BEWARE distance selling regulations are VERY clear that admin fees are not allowed to be charge in the first 14 days the only surcharges allows are transaction fees "It is important that surcharges can only consist of costs borne by the payee/trader for use of the payment method in question." so in that case as I used a debit card no more than 20p could be charged in fees! DO NOT USE! Reviewed on: 11th April 2024

I would not recommend this.

I would not recommend this.. if you sign up even by mistake and change your mind way before your policy starts - they would charge you £30 admin - this is separate from cancellation btw. Day light robbery. Reviewed on: 10th April 2024

Scammer company they cancel my police without any re...

Scammer company they cancel my police without any reason and also cut cancellation fee without any reason. They are fake only taking money of poor people hopefully God will distroy this company soon Because they do wrong with people and there is no contact number for customer service there is only chat option where the bulshit customer service don’t gove proper assistance. Don’t use this company for your insurance please Reviewed on: 3rd April 2024

Put a false claim on my record, doubled the price of...

Put a false claim on my record, doubled the price of my premium. Then said they would withdraw the claim but haven't and sank my new insurance policy with a different compny. Scammers. Avoid at all costs!! Reviewed on: 25th March 2024

They are really amazing people and very professional

They are really amazing people and very professional Reviewed on: 22nd March 2024

It’s completely satisfied service from marshmallow

It’s completely satisfied service from marshmallow Reviewed on: 18th March 2024

Scammer Company

I have one word to say all. Marshmallow insurance is Scammer. Avoid it. Reviewed on: 18th March 2024

Very helpful with my question.

Very helpful with my question. Didn’t have to wait long for a reply either Reviewed on: 15th March 2024

They have screwed me over completely as an insurer,...

They have screwed me over completely as an insurer, guys lets fight back, if you have been affected by this company me being one please call me on 07857206161. I have read the reviews and im not the first this fraudulent company needs to be address. Please call so we can build our case I had a £12,000 car and now have nothing except a £1400 pound debt to my insurance company not alone and increased premium which i had to pay the last 6months after the car was a total loss and excess as they put my at fault of and accident which wasnt my fault. So come on people lets bring these rats to the surface contact me please Reviewed on: 6th March 2024

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