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Marshmallow: Car insurance reviews

Name: Car insurance
Rating: 1.82 (312 reviews)

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1.66

Based on 312 reviews, last reviewed 16th Jun 2025

100% increase in 5 star reviews

in the past 90 days

69% decrease in 1 star reviews

in the past 90 days

19%

77%

Latest highest rating:

5

Very efficient and professional. alan was very understanding and helped me sort out my issue Reviewed on: 16th June 2025

Latest lowest rating:

1

an Awful company to deal with . an Awful company to deal with . My accident was in July 2024 not my fault , I still have not received my policy excess back . Despite over 8 emails se... Read more Reviewed on: 28th May 2025

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About this product

Marshmallow Car insurance reviews (312)

Review of the Marshmallow, Car insurance:

Scam avoid this company

Cancelled my insurance days after taking it out saying they are keeping £75 as I have false information, wouldn’t tell me what until I had gone down the complaints procedure apparently I used a false name ‘miss kayleigh’ which is my name absolute scammers Reviewed on: 4th September 2022

Very efficient and professional.

alan was very understanding and helped me sort out my issue Reviewed on: 16th June 2025

an Awful company to deal with .

an Awful company to deal with . My accident was in July 2024 not my fault , I still have not received my policy excess back . Despite over 8 emails sent and 4 recorded delivery letters . I have now got solicitors involved and processing court proceedings Reviewed on: 28th May 2025

One of the worst and poor insurance company, I had f...

One of the worst and poor insurance company, I had faced very very bad experience I request you everyone go with any car insurance company apart from the Marshmallow insurance. Customer service and claim department never support to the customer. Very disappointed with the bad experience Reviewed on: 23rd May 2025

How sad it is to be recommended such an awful car in...

How sad it is to be recommended such an awful car insurance company. It is not a company, it is a scam. A very rude way to scam people. After being insured through them for 2 years, they rejected giving me no claim bounce just because I found much cheaper provider. Moreover, they have extended my policy for one more year without my addmission, and when I said that I want to cancel it, they charged me with £250 for a mistake they made. The customer service is awful, rude, uneducated people. Stay away or you will end up having very terrible time. Reviewed on: 19th May 2025

Poor Claims Handling and Retroactive Premium Increase

I filed a claim with Marshmallow after my vehicle was stolen and recovered. They then said my vehicle purchase date didn’t match their records and increased my premium retroactively. Now they want me to pay a £400 excess plus 18.67% of the repair costs to cover the difference. Their customer service is very poor - “live chat” responses take over 24 hours, claims handlers take over a week to reply, and there’s no phone number. I’ve raised a formal complaint asking for detailed calculations but have yet to receive a clear explanation. I wouldn’t recommend Marshmallow based on this experience. Reviewed on: 16th May 2025

I had an accident and it was sorted out no bother.

I had an accident and it was sorted out no bother. Hire car and everything and it was me hitting a raised pavement Reviewed on: 24th April 2025

This is the worst company for car insurance that I h...

This is the worst company for car insurance that I have came across. Reviewed on: 8th April 2025

A complete joke.

A complete joke. Stay away! Read all the reviews! Everyone says the same thing! hopefully they’ll be out of business soon. Reviewed on: 12th March 2025

Difficult company to depart from

They renewed my policy without my consent. I signed up with another company at the time of my renewal because they were cheaper. Marshmallow’s renewal was more so I did not want to continue with them. There was no means of information apart from chats which I later discovered. I sent 2 emails to inform them that I do not want to proceed with the renewal but it bounced back. They renewed anyway and took £96 from my account. I called the bank but they could not recall the money due to the way marshmallow set up their account. To date, they have refused to refund £50 administration fee after they agree to finally cancel my policy. I will never recommend this company. Reviewed on: 11th March 2025

HORRIBLE HORRIBLE HORRIBLE.

HORRIBLE HORRIBLE HORRIBLE. reported them to the Finance Ombudsman. Made a claim that i NEVER asked to be recorded as such and now they are ignoring me. STAY AWAY Reviewed on: 5th March 2025

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