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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Customer service

Excellent service. They really care about their customers Reviewed on: 17th December 2019

Bunch of jokers

Terrible avoid at all costs they should be shut down Reviewed on: 9th December 2019

Lack of responsibility and training

I contacted metro bank via phone about opening an account. I had lost my residency card and informed them of this, they called the branch and I was told to go and they’d work something out. I walked 30min to be told they couldn’t do anything. I raised a complaint and was subsequently told that it was invalid because the phone convo was cut off before all info could be given. However, if they had reviewed the convo they would have heard that the person had told me they spoke with the branch and they’d work something out if I walked in. I’m disappointed with the amount of time this bank has wasted and also their lack of follow through with taking responsibility and proper training for their staff. Reviewed on: 7th December 2019

Can it get worse?

Wow! These guys really know how to waste your time. Tell me ‘no’ by all means but to take so very long about it? I’m a high wealth individual. Metro have absolute no idea what that means. The people who work here are nice enough. They are not empowered to make a decision and so totally wasted my time. The bank is clearly in trouble. They have an undeliverable business plan. Your money is not safe here. Reviewed on: 5th December 2019

Customer service abomination

I have phoned with a query.. after being on hold for 40 mins I was transferred to another department. After being on hold for a further 20 mins I was then transferred to another department.. then as I was giving my details the phone went dead! 1hr 22mins later nothing resolved. I then went on to phone 4 more times just to be hung up on! Absolute joke Reviewed on: 2nd December 2019

Stefan Marinel P

Costructi Reviewed on: 19th November 2019

5 Star Accessibility

I like their opening hours it's great to be able to visit a branch when all competitors doors are shut! Reviewed on: 6th November 2019

Pinnacle of customer service

Metro Bank truly go above and beyond for the customer. The staff are amazing in every branch I've been to, and couldn't be more helpful. The same is true of their call centres. I would recommend to everyone who wants a transparent and personable service from their bank. Reviewed on: 6th November 2019

Far better service

I used to be heavily fined by the banking industry. That was then capped to £60 a month but only 10 per transgression. Within a few months I was no longer being fined allowing me to keep all of my money. Reviewed on: 5th November 2019

Great Banking Hours

It's great that I can talk to a banker and the opening hours are excellent. Reviewed on: 5th November 2019

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