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Metro Bank: Current account reviews

Name: Current account
Rating: 4.8 (10577 reviews)

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4.80

Based on 10,577 reviews, last reviewed 10th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

New debit card Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent i... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10577)

Great Banking Hours

It's great that I can talk to a banker and the opening hours are excellent. Reviewed on: 5th November 2019

Fast account opening & brilliant service.

Easy on-line account opening, able to use internet banking instantly without waiting for codes or letters. If you open an account in store they print your card and cheque book there and then. Open 7 days a week to boot. It’s great that they’re opening soon in Liverpool and Manchester too. Reviewed on: 5th November 2019

Great Bank Great Service

In a time where the high street is under attack it is great to see Metro Bank open and busy. The networking events that they run are excellent and always well attended. When you 1st look Metro Bank looks very open and modern but at heart it is a traditional bank providing the great service we used to get 20 years ago. Reviewed on: 5th November 2019

Excellent customer service

They are always there to help, and sort out problems in a flash. They are also open 12 hours a day, 363 days a year!! Reviewed on: 5th November 2019

Top Customer Service

Excellent Customer service, and convenient openings hours. Thank you!! Reviewed on: 5th November 2019

Awesome bank

Very friendly staff and simple products Reviewed on: 5th November 2019

Amazing Experience Start to Finish

Customer service is outstanding. The features of the online app are so simple to use and the current account ticks every box in regards to features and simple fees Reviewed on: 4th November 2019

Fantastic bank

Why would you bank anywhere else? Easy and friendly and good opening hrs. Reviewed on: 4th November 2019

Amazing experience, amazing service.

They are always willing to go above and beyond for the customer. Reviewed on: 4th November 2019

Great service good app

It has been so easy to open the account, transfer an existing ISA into a new one with a better rate. Moreover the app is great, simple to use and intuitive Reviewed on: 4th November 2019

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