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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Above and beyond

Metro customer experience leaves other banks standing and the good thing is they offer a great digital and branch experience so caters for everyone Reviewed on: 4th November 2019

Amazing service

Friendly service with a smile. Local people with local knowledge who understand your needs. Reviewed on: 4th November 2019

Great High Street Bank

At last Bank that cares about customers - and their dogs! Reviewed on: 4th November 2019

Future of Banking

After passing a new bank been opened promoting late night and 7 days opening I looked further into them and opened a basic Savings account. After excellent service and every interaction been so good I switched all my banking to them. They really are what banks used to be I.e. Friendly, helpful, caring and available. I really hope they do well and shake up the banking system as they are not for real people anymore they are all based on apps, online transactions supported by mediocre call centre staff and opening times that don't reflect the rest of any other businesses. Reviewed on: 8th June 2019

Easy

Easy, friendly and ethical! What more can I ask for!? Reviewed on: 3rd June 2019

good service

I always get good service from them it is sometines a bit of a wait to see people but they are friendlier than your normal bank staff Reviewed on: 16th April 2019

Worst banking experience ever!

Had my account blocked by metro for no reason, can't access money, can't pay direct debits due. Need to send in all sorts of paperwork to confirm normal everyday transactions. Customer service totally unhelpful. Now left with no money to pay bills indefinitely while they 'look into this' and they can't even tell me how long this will take. Very disappointing and not uncommon for this bank going by other reviews I've read with people having the same problem. Reviewed on: 3rd April 2019

Unprofessional

Metro Bank, without explanation or notice, froze my account completely when I tried to make a transfer. I have never had this situation before with any other bank, they wanted to know the nature of the initial deposits into the account made over a month ago which I only found out after ringing them. Had to make numerous calls over several days to resolve the matter, in most cases their responses were inconsistent, some staff totally immature, inexperienced and unprofessional. Had to obtain advice from the financial ombudsman and also reported to the financial conduct authority. There are several examples online of Metro Bank doing the same to other customers. The bank never put anything in writing, no updates or calls. They only lifted the restriction on my account after I threatened to sue. This bank gave me week of misery and undue stress, I am glad I have now switched to HSBC. In summary, Metro Bank very poor service and far from professional compared to high street banks. Reviewed on: 15th March 2019

Always Willing To Help!

Friendliness and Outstanding Service. Reviewed on: 10th February 2019

Amazing bank with great customer service

A dedicated team that work around the clock to provide great customer service. Reviewed on: 8th February 2019

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