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Metro Bank: Current account reviews

Name: Current account
Rating: 4.81 (10581 reviews)

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4.81

Based on 10,581 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

good bank, good service, easy and accessible online... good bank, good service, easy and accessible online and mobile banking Reviewed on: 20th August 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10581)

good service

I always get good service from them it is sometines a bit of a wait to see people but they are friendlier than your normal bank staff Reviewed on: 16th April 2019

Worst banking experience ever!

Had my account blocked by metro for no reason, can't access money, can't pay direct debits due. Need to send in all sorts of paperwork to confirm normal everyday transactions. Customer service totally unhelpful. Now left with no money to pay bills indefinitely while they 'look into this' and they can't even tell me how long this will take. Very disappointing and not uncommon for this bank going by other reviews I've read with people having the same problem. Reviewed on: 3rd April 2019

Unprofessional

Metro Bank, without explanation or notice, froze my account completely when I tried to make a transfer. I have never had this situation before with any other bank, they wanted to know the nature of the initial deposits into the account made over a month ago which I only found out after ringing them. Had to make numerous calls over several days to resolve the matter, in most cases their responses were inconsistent, some staff totally immature, inexperienced and unprofessional. Had to obtain advice from the financial ombudsman and also reported to the financial conduct authority. There are several examples online of Metro Bank doing the same to other customers. The bank never put anything in writing, no updates or calls. They only lifted the restriction on my account after I threatened to sue. This bank gave me week of misery and undue stress, I am glad I have now switched to HSBC. In summary, Metro Bank very poor service and far from professional compared to high street banks. Reviewed on: 15th March 2019

Always Willing To Help!

Friendliness and Outstanding Service. Reviewed on: 10th February 2019

Amazing bank with great customer service

A dedicated team that work around the clock to provide great customer service. Reviewed on: 8th February 2019

Amazing

A dedicated team around the clock to help customers Reviewed on: 8th February 2019

Overall decent

Fairly new customer however have had no major issues. Plus January, a guy in the customer service team gave a free fiver as a new year gesture, especially when in the January crisis! Reviewed on: 1st February 2019

Fresh new branch approach

Held a Metro account for four years now and it’s been a great bank. Branch (store!) opening hours are great, the branches are clean, bright and Buck the stuffy high street branch trend of other banks. Staff are friendly, often chosen for being new to banking but that doesn’t mean their competency is questionable- quite the opposite. Joy to deal with, just a shame they are all in the South of England! Reviewed on: 29th January 2019

Simply the best bank on the high street

Open my account without any fuss. Set up online banking, which was my choice. Printed my card there and then. Best interaction I’ve had in a bank brilliant Reviewed on: 17th January 2019

Friendly and helpful staff combined with modern banking

Friendly staff give clear explanations about the services offered / asked for. Account opening was a doddle and I left the branch with debit card in hand and online banking set-up and ready to be used. Reviewed on: 14th January 2019

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