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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 25th Mar 2026

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

New debit card Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent i... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Great banking

Ideal for all no nonsense banking Reviewed on: 10th January 2019

Best Community Bank

Metro is my bank by choice! Outstanding customer experience. Professional staff! Great service! What's not to like! Metro Bank Newbury is my bank Thank you Reviewed on: 10th January 2019

Friendly

Friendly service. Bit slow at certain times of day. But opening hours are good. Reviewed on: 10th January 2019

Putting the big banks to shame...

When one of the big high-street banks couldn't change my wife's account to her married name after two appointments and then telling us it would take 10 days... we walked into Metro Bank. 40 minutes later, we'd opened a joint account and walked out with debit cards, a chequebook and working internet banking. Our nearest branch is open both days of the weekend which makes it so much easier if we need to go there. The staff are always exceptionally helpful - and the dog gets free biscuits. Reviewed on: 9th January 2019

Best Bank by far

I have pretty much a lot of bank account's alot I had alot off ongoing issue's with, I was recommended by friend to try the Metro Bank, Was really easy to get everything set up in store, the staff are very friendly, I was offered a drink hot or cold, a lollipop for my kids each, overall they bend there back's for there customers, glad I made the switch. Reviewed on: 9th January 2019

So convenient, great customer service, everything you need in a bank

Metro Bank is so customer focussed. They stay open late for those of us that work in the day and can't make it to the bank, they treat you well in the branch, and they even look after your dog! Reviewed on: 6th January 2019

Definitely Reccommend

Every time I've needed help it's always been done straightaway. I've always experienced great customer service and the bank itself is open longer hours and more accessible. It was easier to open a current account, I was also given a tour around and made to feel important. Reviewed on: 30th December 2018

Wonderful

People work extremely hard always with smile on their face. Their current account have free transaction in Europe and it is free Reviewed on: 25th December 2018

The most friendly customer experience

I moved from a long established high street bank to Metro Bank after being treated poorly three years ago. Opening the account and getting my debit card took under 30 mins, they walked me through online banking and the mobile app. Any telephone enquiries I've had are always answered and dealt with promptly and by staff who are happy to help. Visiting a branch for face to face banking is never a chore. Friendly and knowledgeable staff always please to help. Take it from me, you won't regret moving to Metro Bank!. :-) Reviewed on: 24th December 2018

Meeting beyond customer expectations

High Quality stastandards in very challenging environment Reviewed on: 24th December 2018

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