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Metro Bank: Current account reviews

Name: Current account
Rating: 4.88 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

New account

Great to open a bank account and not have to wait for a new card in the post. Great service. Reviewed on: 24th December 2018

Great staff

Staff in banks always try yo help and polite and friendly. Reviewed on: 24th December 2018

Best banking service

Metro bank provides the best customer service in the Uk hands down Reviewed on: 24th December 2018

best bank

they really know how to look after their customers Reviewed on: 21st December 2018

Great help

Everytime i have an issue or a problem they are their to help 24hrs of the day and get the job done properly Reviewed on: 20th December 2018

A slight deterioration but still the best High Street bank in London

I like that the bank has much more convenient opening hours than their competitors,has free cash machines to deposit loose change and will quickly replace one's bank card immediately if the original is mislaid or disappointing that charges are now made on World wide transactions however Europe is still free. My only negative comments are that the standard of counter customer service staff has dropped a little and telephone conversations can be difficult as so many security details are needed ... a little too many I feel. But generally an excellent 4 star service. Reviewed on: 18th December 2018

Brilliant

A forward thinking customer focused business who are leading the way by opening branches across the UK Reviewed on: 17th December 2018

Refreshing way to bank

Finally a bank with some morals! Reviewed on: 17th December 2018

Excellent customer service

Six years ago I walked in to a London branch without an appointment. Within an hour, I had opened a current account, and walked out with my personlised checkbook and debit card. Their call centres provide excellent service, and I have never been subjected to lengthy waits. Reviewed on: 15th December 2018

Metro Bank is the best

They always try to find the best solution to help the client Reviewed on: 9th December 2018

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