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Metro Bank: Current account reviews

Name: Current account
Rating: 4.81 (10581 reviews)

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4.81

Based on 10,581 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

good bank, good service, easy and accessible online... good bank, good service, easy and accessible online and mobile banking Reviewed on: 20th August 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10581)

So convenient, great customer service, everything you need in a bank

Metro Bank is so customer focussed. They stay open late for those of us that work in the day and can't make it to the bank, they treat you well in the branch, and they even look after your dog! Reviewed on: 6th January 2019

Definitely Reccommend

Every time I've needed help it's always been done straightaway. I've always experienced great customer service and the bank itself is open longer hours and more accessible. It was easier to open a current account, I was also given a tour around and made to feel important. Reviewed on: 30th December 2018

Wonderful

People work extremely hard always with smile on their face. Their current account have free transaction in Europe and it is free Reviewed on: 25th December 2018

The most friendly customer experience

I moved from a long established high street bank to Metro Bank after being treated poorly three years ago. Opening the account and getting my debit card took under 30 mins, they walked me through online banking and the mobile app. Any telephone enquiries I've had are always answered and dealt with promptly and by staff who are happy to help. Visiting a branch for face to face banking is never a chore. Friendly and knowledgeable staff always please to help. Take it from me, you won't regret moving to Metro Bank!. :-) Reviewed on: 24th December 2018

Meeting beyond customer expectations

High Quality stastandards in very challenging environment Reviewed on: 24th December 2018

New account

Great to open a bank account and not have to wait for a new card in the post. Great service. Reviewed on: 24th December 2018

Great staff

Staff in banks always try yo help and polite and friendly. Reviewed on: 24th December 2018

Best banking service

Metro bank provides the best customer service in the Uk hands down Reviewed on: 24th December 2018

best bank

they really know how to look after their customers Reviewed on: 21st December 2018

Great help

Everytime i have an issue or a problem they are their to help 24hrs of the day and get the job done properly Reviewed on: 20th December 2018

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