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Metro Bank: Current account reviews

Name: Current account
Rating: 4.81 (10581 reviews)

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4.81

Based on 10,581 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

good bank, good service, easy and accessible online... good bank, good service, easy and accessible online and mobile banking Reviewed on: 20th August 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10581)

A slight deterioration but still the best High Street bank in London

I like that the bank has much more convenient opening hours than their competitors,has free cash machines to deposit loose change and will quickly replace one's bank card immediately if the original is mislaid or disappointing that charges are now made on World wide transactions however Europe is still free. My only negative comments are that the standard of counter customer service staff has dropped a little and telephone conversations can be difficult as so many security details are needed ... a little too many I feel. But generally an excellent 4 star service. Reviewed on: 18th December 2018

Brilliant

A forward thinking customer focused business who are leading the way by opening branches across the UK Reviewed on: 17th December 2018

Refreshing way to bank

Finally a bank with some morals! Reviewed on: 17th December 2018

Excellent customer service

Six years ago I walked in to a London branch without an appointment. Within an hour, I had opened a current account, and walked out with my personlised checkbook and debit card. Their call centres provide excellent service, and I have never been subjected to lengthy waits. Reviewed on: 15th December 2018

Metro Bank is the best

They always try to find the best solution to help the client Reviewed on: 9th December 2018

Best Banking App for current account

The app is great as it gives insight of spending patterns. This info greatly assists in my monthly budgeting. Reviewed on: 7th December 2018

Really good bank

The staff are always friendly and helpful, it is easy to use and they are expanding the network of branches to make it even better Reviewed on: 5th December 2018

A modern bank for modern times

Love Metro bank, get your cards printed whilst you are there, customer service is excellent, can use my cards on holiday in Europe and not get ripped off with charges, app is great and easy to use - I even got given some treats for my dog (who by the way is allowed into the bank!). Great job Metro banks. Reviewed on: 28th November 2018

good bank

metro bank is great for people with current accounts as their charges are small and they are always more then willing to help customers. Reviewed on: 21st November 2018

Simple and Easy

Simple and easy to understand....no nonsense bank Reviewed on: 8th November 2018

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