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B Wray

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Review of the Metro Bank, Current account:

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Poor customer service and incompetance

My experience of banking with Metro Bank is faceless customer service, spending 2 hours in Branch, customer advisors who repeat the same answers and this even escalates up the division directors. It was an absolute nightmare Reviewed on: 1st May 2018

Review of the Metro Bank, Current account:

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My experience with Metro Bank

Initially account opening was easy personally however my company account was delayed by over a month due to the incompetance of the Branch and head office losing paperwork. The experience got worse when I transfered funds into my partner account and it was frozen for over a week. If you can take this risk and can deal with the faceless poor customer service then good but if you have business to conduct and people and suppliers to pay then can you afford to take the risk. Best avoid Reviewed on: 1st May 2018

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