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Metro Bank: Current account reviews

Name: Current account
Rating: 4.88 (10569 reviews)

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4.86

Based on 10,569 reviews, last reviewed 16th Apr 2025

900% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Metro bank I love metro bank I have been a customer since I was 11 years old they are a great financial institution but over the last year they have removed some... Read more Reviewed on: 16th April 2025

Latest lowest rating:

1

Reported fraud activity already 4th time with differ... Reported fraud activity already 4th time with different companies taking money out , and no clear solution offered, actually they make you feel as if... Read more Reviewed on: 7th January 2025

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Metro Bank Current account reviews (10569)

Review of the Metro Bank, Current account:

Service in store is impeccable.

Store service is excellent. App is great too. Would be good to add the ability to reset your online banking password without calling/going in to store, as it is very complicated to do without store/call centre. Reviewed on: 11th March 2022

Pathetic Customer support

I was accused of fraud cos I received £3000 into my account.Got the person who sent the money to me to send the relavant documents .Still my account is frozen I haven't been to work or do I have money to pay for food or pay my kids excursion fees . Metro Bank doesn't respond nor do they get back to you after several daily contact from me .Thier customer support team doesn't seem trained to deal with simple tasks. They are an ameture bank with minimal training of staff and don't follow through . Please review other banks before making a decision on joining Metro Bank. Metro bank don't tell that you when opening the account that you only allowed £300 max withdrawal and that you not allowed certain amount of transaction before your account is locked . Please choose anyone else Reviewed on: 4th May 2023

Mr

Open seven days a week it’s grat Reviewed on: 1st May 2023

Great customer service, great diversity, young and vibrant staff, excellent atmosphere and very modern (stands out from the rest)

Which ever product or service I have gone in there for, I have always left Metro Bank a happy and satisfied customer Reviewed on: 1st May 2023

effective and efficient

As soon as you enter the bank, someone came up to you and offered help. No matter what problems you have, they helped solve it right the way. Reviewed on: 30th April 2023

Good

Verry good,bank good card and fast payment Reviewed on: 28th April 2023

Excellent Service

I was a new student in London, UK and needed to open a new bank account and I was recommended by a friend to try out Metro Bank as I had heard they were extremely professional and could help me get my account as soon as possible. Exactly as I way told I was quickly assigned to a rep who I provided all the needed documents to who then quickly helped me set up my account and I had got my debit card within a couple of days and never had an issue with the banking transactions and so on ever since. I would highly recommend everyone to use this bank. Branch : Uxbridge London Reviewed on: 26th April 2023

service very good

service is fast and smooth and people are friendly and helpful Reviewed on: 26th April 2023

Best bank ever in uk

I usually don't write reviews, but I really want to talk about my experience with this bank. I don't have to say anything more about how it can be helpful to have a bank open 7 days, because it's a fact that everyone knows. Years ago someone stolen my back details and, of course, all my money. It was a shock and a very big problem. The way Metro bank staff handled my situation was amazing and in a few working days I got back everything. I was so lucky to find so helpful people Reviewed on: 25th April 2023

BEST BANK

OPEN 7 DAYS A WEEK ,BANK CAN PRINT A BANK CARD IN STORE Reviewed on: 22nd April 2023

Easy to use

The mobile app is easy to use. Very responsive and it saves me a lot time doing my everyday banking. Reviewed on: 21st April 2023

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