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Metro Bank: Instant Access Savings reviews

Name: Instant Access Savings
Rating: 4.92 (480 reviews)

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4.92

Based on 480 reviews, last reviewed 2nd Apr 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

3 star

2 star

Latest highest rating:

5

A great place to have as your bank. Never had any issues and their support are always helpful if I’ve had any queries. Reviewed on: 2nd April 2025

Latest lowest rating:

1

Dont know arse from elbow Total cowboys, but hey if you don’t need the bank to do anything other than just get wages paid in and withdraw. Anything else is above what they are ... Read more Reviewed on: 3rd April 2023

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About this product

Metro Bank savings reviews can help you to find out more about life at Metro Bank. How easy is it to contact Metro Bank? And how friendly are they? Our Metro Bank savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Metro Bank Instant Access Savings reviews (480)

Review of the Metro Bank, Instant Access Savings:

Had a good rate but very poor customer experience

I'm someone that tends to move my money around in order to gain the best interest. I have had two accounts with Metro... a fixed term saver and also an Instant Access account. My general experience was good based on their interest rates at the time I opened the accounts but due to other financial institutions offering much better rates I moved my money from Metro to those. That was over 18 months ago. I didn't think much about that and feel that is standard practice. However, relatively recently I received an email which was followed up by the same in a letter that stated that shortly they'll be closing my accounts with them... which is following a review that they made the decision that I will not be able to bank with them any longer. Which is followed by the following statement... Banking with us in the future... We won’t be able to offer you any new banking services in the future. If we are asked for a status report about you or your account(s), we will reply that we can’t express an opinion. It kind of left me baffled and a bad taste in my mouth... it was as if I had done something wrong. I used them purely as saving accounts and didn't ever have any contact with them. They met my needs whilst I invested in them until I invested my money elsewhere. I never emailed them or contacted them about any service issues and nor had they been in touch with me. For them to state that I will never be able to bank with them again... all felt a bit odd but that is fine by me. Their interest rates are lower than their competitors so I would not be looking at banking/investing with them again but after receiving such a communication from them I am glad I will not deal with them again. I am assuming it is some automated system that generated the notification after eighteen months of inactivity but from a customer relations standpoint then it does little for someone to speak positive about them. I would suggest that they review their systems and automated messages. Ironically a week or so later I received an email stating that they are up for a British Banking award and would like me to leave a review... it is my pleasure to do so! Reviewed on: 19th March 2023

Well managed staff very helpful

Brilliant easy to approach hassle free even if you lose your card they can give you a new one on the spot I have had any problems getting intouch with them as they have a few amount of branches Reviewed on: 4th April 2023

Award Merited

My experience with Metro bank is shows that they are professional and excellent. Reviewed on: 4th April 2023

Great service

Staff are always smiling and very friendly. Nothing is too much trouble. Love that they are open Sundays, so that I can pay money in. Reviewed on: 4th April 2023

Very friendly staff and very helpful

Metro bank staff are very friendly and helpful and they are always there to help you Reviewed on: 4th April 2023

One of the best Instant access interests

This account offers one of the highest instant acces interest. As someone who likes to have their money handy this is quite helpful and reasuring. Reviewed on: 4th April 2023

Awesome

Immediate printed debit card, good customer relationship Reviewed on: 4th April 2023

Courteous, available, rewarding.

I have always found this to be the most helpful bank out of the three that I use. They have always had someone available for me to talk to unlike the others where I have to book an appointment and wait one to two weeks for the privilege. I also love that the interest on my savings is paid monthly which is better than most instant access accounts and the rate is also better than most other banks. I also use their banking app which is very easy to use. Thank you Metro Bank, hopefully your performance will eventually lift the rest of the banking world out of the dark ages and remind them that it’s a privilege to have our money in their bank and not the other way round. Reviewed on: 4th April 2023

Great customer service

Wanted to set up a savings account. All very straightforward. great staff. well done Reviewed on: 4th April 2023

Convenient times. Great service

Always friendly and helpful. Very convenient opening times Reviewed on: 4th April 2023

Efficient

Always helpful, knowlegable and put the customer first Reviewed on: 4th April 2023

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