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Monese: Money Account reviews

Name: Money Account
Rating: 4.71 (5956 reviews)

View other Monese products

4.68

Based on 5,956 reviews, last reviewed 10th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Fast and easy I’ve had monese for about 5 years and never had issues with it. Reviewed on: 15th September 2024

Latest lowest rating:

1

No customer service, this bank is ghost 2 YEARS!! im trying to reach customer service with no success as im trying to log on to my account from a new devise and is not possible as the system... Read more Reviewed on: 10th February 2025

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About this product

An award-winning current account you can open instantly on your mobile. Our technology enables people to travel, live or work freely, anywhere in the world.

Monese Money Account reviews (5956)

Review of the Monese, Money Account:

Fail .

Their KYC process is bad . They will suspend your account if you get your salary in. Not a real bank as they advertise. No protection for your money. No direct debits. No standing orders. No faster payments.. Reviewed on: 11th March 2016

Reply from Monese Hi Chris - thanks for your feedback! We only lock accounts in the most extreme of circumstances, and often only temporarily as a precaution. Features-wise, we've improved a lot since then! In terms of protecting your money - we actually guarantee the protection of 100% of our customers' funds. Monese is a registered Electronic Money Institution (EMI) which means that we cannot re-invest or 'play with' customers' money. Feel free to get in touch if you need any more info! Response date: 14th February 2018

Good luck good luck

Good look nice job.A grade 10 team. Reviewed on: 15th March 2024

They stole my money, twice.

I caught them lying and they sent me fake documents, containing facts I've already proven false, so they are not very bright, just greedy. Avoid banks in general, it's the most dishonest business. Reviewed on: 15th March 2024

Need improvement in customer service relationship

Monese is good to bank with but the customer service is poor Reviewed on: 15th March 2024

Thank you all good , all good ,...

Thank you all good , all good , all good Reviewed on: 15th March 2024

Excellent.

Excellent. Always on point and reliable Reviewed on: 15th March 2024

Good experience 5 yers worck witht dis banck

Good experience 5 yers worck witht dis banck Reviewed on: 15th March 2024

Not bad, very good experience and lovely bank, but I...

Not bad, very good experience and lovely bank, but I’m not happy with the transfer charges they deducted whenever I send money out of the account. But overall service Good! Reviewed on: 15th March 2024

great card very easy to top up and use.

great card very easy to top up and use. Reviewed on: 15th March 2024

Excelent

Verry good in italy romania everwhere Reviewed on: 15th March 2024

Very efficient and swift banking experience

Very efficient and swift banking experience Reviewed on: 15th March 2024

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