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MORE THAN: Car insurance (discontinued) reviews

Name: Car insurance (discontinued)
Rating: 1.59 (234 reviews)

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1.55

Based on 234 reviews, last reviewed 9th Jan 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

79%

Latest highest rating:

5

Good honest company Dealt with car insurance for change of cars immaculately Reviewed on: 12th September 2023

Latest lowest rating:

1

Insurers From Hell I fitted the device and all good. Decided to top up miles to be on the safe side and paid for 2000. extra miles. Teir next email failed to confirm top... Read more Reviewed on: 9th January 2024

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About this product

More Than has stopped selling new car insurance policies.

MORE THAN Car insurance (discontinued) reviews (234)

Review of the MORE THAN, Car insurance (discontinued):

An insurance company that makes up their Terms and Conditions as they go along

I would strongly urge anyone considering taking out a vehicle insurance policy with More Than / RSA to go elsewhere. I was a named driver on a company policy where the limited company was the owner, registered keeper and policyholder. The vehicle was stolen from the company's registered business address overnight, and all I did , was report the theft on behalf of the limited company. Everything appeared fine until I tried to renew my personal insurance, where I found that RSA had put me on the CUE check list as the "driver" of the limited company vehicle, and that I had an "at fault" claim. On complaining to RSA, they said that the last driver should have been asked for, and that on theft they log the last driver as the named driver responsible. I clearly explained that the last driver was unknown, had not been asked for, and there was no legal text anywhere in the Terms and Conditions to state the last driver would be held responsible on theft. I escalated my complaint with RSA, and even involved the CEO, Mr Stephen Hester, but their final response denied my complaint, stating that it "appeared" I was the last person in charge of the company vehicle, and that policy wording would not specifically state the last driver will be logged as the named driver on theft. They then go on to state the personal information posted about me on the CUE system is factually correct. My understanding of contract law is everything must be in the Terms and Conditions at the inception of business, not something that can be altered or made up by one party as the contract goes along to suit their ends. When the last driver or driver in charge is not specifically given or asked for, and although RSA may want it to "appear" that they have determined who that individual may have been to suit their "procedures", it most certainly cannot be deemed to be "factual". RSA have effectively made two entities financially responsible for one incident, which only the policyholder should be held liable for. The ramifications of this are horrendous for every last driver / in charge individual of a vehicle insured by RSA on theft, where the vehicle is owned, registered and the policyholder is another person or company. I will be checking every vehicle I drive in the future that it is not insured by RSA, and will never do business of any kind with them again, as their "procedures" are created to cause as much financial damage as possible to their customers. My complaint is now with the Financial Ombudsman. Reviewed on: 30th May 2020

Insurers From Hell

I fitted the device and all good. Decided to top up miles to be on the safe side and paid for 2000. extra miles. Teir next email failed to confirm top up. I had to query it to get confirmation of 2000 top up. Monthly usage emails. Then an email saying I was running out of miles. I replied that I wasn't. They replied that indeed I wasn't. No apology. Then an email saying I had run out of miles. I replied that I hadn't. They replied O yeah, you haven't. You still have **** miles left. Again, no apology. Absolutely the worst outfit I've ever come across. No wonder they're going out of business. Reviewed on: 9th January 2024

Less Than Happy

Want your car claim settled for half the value without your consent? No problem. Want to be told you have 9 years no claims one day, then 3 years the next day? Not an issue. Want to spent hours on hold, only to speak to someone who’s more interested in their holiday than your stolen car? Go to More Than! Like me, you may experience all of the above… avoid like the plague. Reviewed on: 6th December 2023

More than is a poor car insurance

More than are a poorer car insurance company if u miss one payment they cancel your policy and don't send a certasy call to say there is a issue, and you are driving around with no insurance total out of order, it's not a company I would recommend!!! Reviewed on: 27th September 2023

Good honest company

Dealt with car insurance for change of cars immaculately Reviewed on: 12th September 2023

Fantastic company to deal with

So helpful and pleasant to deal with when I had a bump. The whole process was quick, smooth and a solution reached in good time. So easy to deal with. Reviewed on: 2nd September 2023

Best price car insurance

Had to get car insurance for our new car and More Than came out the best price and cover. Also, it is nice to have our insurance with such a well known company. Reviewed on: 19th July 2023

Expensive

I shouldn't have to pay 300 dollars for an ugly car monthly. Car insurance is too expensive. I don't want to give my money to you hideous people. Reviewed on: 7th July 2023

Scammers

Worst insurance company out there from what I've seen, seem like a good price for a new driver at the start it includes a blackbox, all was going okay except a few occasions that I was emailed by them saying that I had been speeding when I definitely had not been and as I was close to my milage limit and would be needing to buy more, I noticed my score started going steadily down daily, I know this was not as it should have been since I wanted to get the miles cheeper as this is based on your driving score, I was driving no where near the speed limit and not taking any corners above 10mph, called them up, they were useless and told me the bad score was because I'd gone 31 in a 30 a week and a half before but since then all been green however the sore still dropping each day. The miles would cost be over £1000 for 3000 miles. Avoid their seemingly great offers! Reviewed on: 7th June 2023

Great for being able to check mid term policy changes

I was able to check out what my next car would cost, without any faff or trouble. It was clear and transparent and not at all what I'm used to with other insurers. Reviewed on: 1st June 2023

A company that provide a very slow service and pays out less than.

Claimed non fault car accident, car prices had gone up after covid lock down. They would not agree and paid 30 % less for my car than market value. Terrible service and not the 1st time dealing with these thieves Reviewed on: 9th April 2023

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